LaGuardia Airport Customer Service Issues

My parents are currently traveling from Pakistan to Abu Dhabi to New York (JFK) with a connecting flight to LaGuardia (LGA) and then flying with American Airlines (Flight AA [redacted]) to Dallas today. Unfortunately, they do not have a phone with them, and the person who was supposed to assist them at JFK did not find them. It seems that they have arranged for a taxi to transfer between airports. Even though they booked a wheelchair for convenience, they can walk. I would appreciate it if someone could confirm if they have boarded their flight at LaGuardia and provide any assistance. Thank you. Sincerely, Ghazanfar Ali son of Rukhsana FNU and Muhammad Ali

I am frustrated with the airport service. I arrived on Air Canada yesterday and was told in Canada that I did not have a reservation, which was wrong. At LaGuardia Airport, they cannot find my luggage. I do not know if it went missing in Toronto or LaGuardia. I have been trying to contact them for an hour with no success. I need information on my bags as my child and I have no clothes.

On Thursday, June 27, my daughter, two granddaughters, and I arrived at Delta Terminal D at 11:00 pm from Orlando. As we were leaving, a man at the exit requested our boarding passes and luggage identification, which we didn't have. Despite showing my driver's license and some tags from Orlando, he insisted we needed proper identification to leave. This made the departure uncomfortable, especially for my tired granddaughters. I have traveled extensively and have never experienced such a request. Some passengers were not asked for ID, further adding to the confusion. The man's backward lanyard made it hard to identify him. I believe this incident was an invasion of privacy and potentially fraudulent. I seek clarity from Delta on how this process enhances security and customer experience. I intend to investigate this matter further and hope for a response from Delta on my concerns.

Upon arriving from Chicago on Southwest Flight [redacted], I found that the elevator for my gate was out of order, and all passengers had to use a manual staircase. As a single adult with 2-year-old twins, a double stroller, and carry-on luggage, this was very difficult. The airport lacked proper signs to guide passengers who needed assistance, like those with children. Eventually, a Southwest crew member helped me find an elevator on the other side of the airport, although it had a maintenance sign. After a delay, I retrieved my bag left unattended. Outside, a security guard made inappropriate comments and engaged in a dispute with passengers. This behavior is unacceptable, and I request that the airport address it promptly. - Amber H.

My Uber fare on August 19 was $[redacted] for a trip that usually takes 30 minutes, but due to traffic issues, it took two hours. We missed our flight and had to walk a mile to the airport. I am requesting a 50% refund. Our family travels frequently without missing flights in cities like Atlanta and New York. The experienced Uber driver mentioned unusual traffic, not just weather delays. I believe I shouldn't be charged extra for circumstances beyond my control. I can provide the Uber receipt upon request. Thank you for your understanding. - D.S.

I am currently missing my luggage from my trip originating in Miami this morning at 8:00am. I was advised by a Spirit Airlines staff member that it might arrive on the next flight from Miami later tonight. The flight was from Medellin with Miami as the connecting city. I am unsure if you can communicate with the Jose Maria airport in Medellin. Both my suitcases have a note with my name and address. One is a large black suitcase, and the other is a small dark blue one. I would appreciate any assistance in locating my missing luggage.

I experienced a panic attack due to covid and missed my flight on Dec 22. I was unaware of the no-show policy and I apologize for the delay in reaching out. I would greatly appreciate not having to purchase a new flight for tomorrow. Can I be placed on the next available flight? Here is some booking information to help resolve the "no show" issue: Name: Victoria Simmons Confirmation number: G34OGW (Delta) -Flight: DL [redacted] This is a first for me.

My son, Ben H., was meant to be on flight #[redacted] to DFW. He arrived at the airport at 5 a.m. Unfortunately, due to long security lines, he missed his flight. I understand there may be staffing issues, but could you consider opening earlier to avoid this? I'm worried he won't find another flight today. Thank you for addressing this! I would be grateful for any assistance in getting him on a new flight. Karen H.

I had a wonderful experience at the airport. Despite the construction making it tricky to find ground transportation, a kind lady named Rosemarie Reyes from ERMC Aces provided exceptional assistance. Even though it was her birthday, she went above and beyond to help us navigate to our final destination. Rosemarie gave clear directions on which bus to take, where to get off, and which subway line to transfer to. She even provided information on how to pay for the subway and offered a brochure/map of the bus route. I truly appreciate Rosemarie's exceptional customer service; she made our trip much smoother. Thank you for her outstanding help!

My spouse and I have a flight booked with American Airlines departing from LaGuardia airport at 5:50 am on June 27. The TSA advises arriving 2 hours before the flight, which means we should be there by 3:50 am. Yet, LaGuardia's website states they open at 4:30 am, with security checks commencing at 5 am. How can we ensure we make it through TSA in time for our flight? What is the recommended arrival time at LaGuardia? We attempted to contact the airport, but the automated messages were not helpful in addressing our specific worries.

I traveled with Spirit Airlines on flight [redacted] from Fort Lauderdale to Newark on July 2. Unfortunately, my journey was disrupted by flight cancellations and delays, resulting in my bag not arriving at Newark with me. Despite filing a missing luggage claim and contacting Spirit multiple times, my bag has not been located. The airline has only been searching in Newark, even though I was informed it went to La Guardia. I have been unable to reach the Baggage Claim offices at either location for assistance. Spirit suggested visiting the airport in person, which is not feasible due to the distance. If anyone has a contact number for the Baggage Claim offices at La Guardia or Newark, I would greatly appreciate it.