Kubota Credit Corporation Customer Service Issues

For the second consecutive month, my payment is being marked as late. In December, the payment was mailed on the 7th. Despite receiving a late notice and promptly calling to pay over the phone, the payment delay was attributed to USPS. Even after making the payment and placing a stop payment on the check, Kubota attempted to cash it on 1-7-[redacted]. Today, I inquired about my account status due to another letter mentioning additional fees and interest for the uncashed check. I was informed by a unhelpful lady that the Carol Stream, Illinois office is automated with no human staff, causing delays in processing payments. My January payment, mailed on the 4th, has yet to be received or posted for the second month. Post office delays were again cited, with a suggestion to switch to online payments. Is there an issue at the Carol Stream payment center causing these delays? Should I send payments elsewhere for quicker processing? I seek a solution to these ongoing problems.

I am Harold B. Johnson. You can reach me at [redacted]. I have purchased two 60-inch diesel mowers from your company over the past 15 years. The first one was paid off on time, and the second one has six months left. Due to health issues, including knee and heart surgery in the last twenty months, I was a few days late on two payments. Unfortunately, this led to you reporting me to the credit bureau twice, greatly impacting my credit score. I value my machines and your brand. At 67 years old, I have been a loyal customer. Despite being out of work for a period, I have kept up with my payments and will continue to do so. I kindly request that you remove the two credit bureau reports to help me recover financially. My address is [redacted] Thomas Sumter Hwy, Dalzell, SC [redacted]. Thank you, Harold.

I received a letter from Kubota Tractor Corporation regarding a Mandatory Campaign (Product Recall) for my Z100 Series: Z122EBR-48 Kubota Commander. After bringing it to the dealer and a month later receiving a call that it was ready, I went to pick it up only to find my mower damaged. Since purchasing it on May 5, [redacted], it was scratched, the back grille was bent, and a tire had been replaced, likely from being run over by a forklift accidentally. Despite the damage, the mower was not cleaned or shiny as when I brought it in. The head of the Service Department, John Holder, was unhelpful and rude when I inquired about the damage. He refused to replace the damaged parts, insisting on fixing them instead. He also brought up irrelevant points about the hours on the mower and was dismissive of my concerns. The whole experience was frustrating, with Mr. Holder displaying rudeness and an unprofessional attitude.

I'm Wanda Davis. I recently bought a tractor and a zero-turn mower from Kubota in Angleton, Texas. I have yet to receive my contract and I am looking to return the items as they are not the right equipment for me. I have not used them and have been trying to contact the store about returning them for about 7 days now. The salesman, Chris, informed me that I am not able to return the equipment. Despite my repeated attempts to call, no one is answering the phone - it just keeps ringing. I even had other people, including a lawyer, call on my behalf, but no one responds when they mention the word "tractor." I am in need of assistance as I still do not have a contract, and the payment quoted to me has unexpectedly increased from $[redacted].00 to $[redacted].00 as per the papers that came with the tractor.

I need to make my final payment online or over the phone. Unfortunately, the system did not accept my information after three attempts. I usually have automatic withdrawals, so I want to ensure that if I make this payment now, another won't be deducted later this month. My account number is [redacted]1 under the name Angela Hendrix Schultz. My new phone number is [redacted]. I couldn't reach a live person for assistance.

I am inquiring about the status of the payment book that was supposed to be sent to me in July. I have not yet received it, and I prefer using a payment book over an online account due to past identity theft concerns. It has been frustrating dealing with this issue for the past 3 months, and I would appreciate more helpful instructions from your customer service team. Being told it was my responsibility to figure out payment without the necessary tools like the payment book is disheartening. I hope for a better customer service experience in the future, despite this disappointing situation.

This is Elizabeth Murphy, and I am sharing my frustration regarding the poor customer service I received dealing with my account [redacted]5. I had to make 6 phone calls over a week, receiving conflicting information each time, resulting in a negative balance in my checking account. I am disappointed that reversing a double payment seemed so challenging for them. This experience has made me vow to avoid using Kubota for financing moving forward. I hope my feedback prompts them to provide better training on handling such situations. It's disappointing as money is tight, especially with the impact of COVID-19. I am still waiting to receive my refund and hope for a prompt resolution.

I am awaiting the loan charge off letter for the original loan that was charged off and replaced with a new one in which I am the co-signer. The primary borrower is Mark Shields, and I am Leslie Frances with the account number [redacted]0. I made the request for the charge off letter in early November [redacted] upon noticing both loans still affecting my credit. Multiple representatives from Kubota have claimed to have sent the letter, but it has not reached me. Mark Shields, the primary borrower, is unwilling to provide me with the letter from his account. I have a right to access this crucial information as I co-signed for Mark Shields for joint property development, a plan that has since changed. Being burdened with one $66,[redacted] loan is challenging enough, not to mention two. The absence of this letter is harming my credit score and hindering my ability to secure loans at favorable rates.

I recently purchased a Kubota in Roseburg, Oregon and I believe all the paperwork is completed, just waiting for delivery tomorrow. I encountered an issue during the purchase process as I couldn't recall my email address since my wife handles our paperwork and computer tasks. Consequently, I used my nephew, Justin Krossman's email address for the purchase. Now, he has to forward all the emails to me. We attempted to print out the forms, but they came out too small, making it difficult to read the payment address clearly and only partially showing the account number (8?44?[redacted] ??). Could you please assist me in changing the email address to my own, [redacted]? This way, Justin won't have to keep forwarding everything. You have my correct cell phone at [redacted] and home phone at [redacted]. Alternatively, you can respond here at [redacted] and provide me with the correct mailing address. I hope that upon delivery, there will be some paperwork with the account number included. I plan to use the bank's bill pay system monthly. Thank you, Buddy Krossman P.S. My wife's name is Elizabeth, but she goes by Liz.

During a challenging time of severe depression last month, I fell behind on my tractor payments. Avante, the collector, seemed understanding initially when I requested to make a payment a few days later due to financial constraints. However, on my birthday, a truck arrived at my house demanding to repossess the tractor. Despite my attempts to resolve the issue by offering to pay immediately, they insisted on securing the tractor and asked for the full outstanding amount within two weeks. I felt caught off guard by this swift action, especially since I had reached out and thought arrangements were in place. While other creditors worked with me during my illness, Kubota's lack of flexibility has put me in a difficult situation financially. Their sudden demand for the full sum has impacted my credit and left me struggling to find a solution within the tight deadline they provided.

I received a product recall notice from Kubota on November 9, [redacted], for my RTV Model # RTV-X1100CWL-AS, Serial #[redacted]. Despite contacting my local Kubota dealer with account # [redacted]7 in Somerset, KY, since June 11, [redacted], the safety issue remains unresolved. After following up recently, I was informed they will address the recalls soon. The delay in fixing this safety concern is worrisome. Additionally, I noted an error in the registration name from Raymond Brenda to Georgia Brenda and the necessary correction is essential. Thank you for your attention to these important matters. Georgia D. Brenda, [redacted] Harmons Lick Rd, Crab Orchard, KY, [redacted].

I purchased a zd326s 60-inch commercial zero-turn hydraulic mower for my personal use at my residence. Around [redacted] hours in, Kevin Brown from McAlester, OK, had to rebuild the 26HP diesel engine, which was out of warranty due to personal use. Now at [redacted] hours, a cracked block has appeared in front of the starter, and I am now in need of a new engine. I have taken excellent care of the mower and feel frustrated by this issue. I believe Kubota should replace the engine at their expense. Given the maintenance and usage, this engine should have lasted much longer without major problems. I hope Kubota can address this promptly, as one negative review could impact their reputation. For further details, please contact Kevin Brown, a qualified mechanic at [redacted] in zip code [redacted].

I purchased a zd326s 60-inch commercial zero-turn hydraulic deck for personal use at my residence. Around [redacted] hours in, Kevin B. from McAlester OK Tractor Shop had to rebuild the 26hp diesel engine. Unfortunately, it was out of warranty due to being used for personal purposes. Now, at [redacted] hours, the mower has a cracked block near the starter, requiring a new engine. The mower has been well-maintained, and I am disappointed as I believe this engine should have lasted longer without major issues. I feel let down by Kubota and believe they should replace the engine at no cost. This issue not only affects my opinion but also could impact Kubota's reputation and sales. It's important for Kubota to address this for public relations. Kevin B. can be reached at [redacted].

I acquired a [redacted] Kubota BV4580PREM baler on August 5, [redacted] (Serial Number: KB175394 - Stock Number: [redacted]) from Crown Power & Equipment in Jefferson City, MO. On May 28, [redacted], while baling around [redacted] bales, the baler caught fire. At the time of purchase, it was a demonstration model with only about [redacted] bales processed. It was still under a two-year warranty set to end on August 16, [redacted]. Prior to the incident, a Kubota-paid inspection was conducted after around 50 bales. Crown Power's salesperson, Clint Kohlmeyer, connected me with Adam Bechtel at Kubota in CA, who then sent a Kubota field representative named Joe on August 25, [redacted], to assess the situation. After an investigation, Kubota informed me on July 31, [redacted], that they would not provide compensation due to an inability to determine the cause. I am disappointed as wire insulation was burnt, suspecting an electrical spark, especially given the dry conditions during the hay season. Despite receiving $26,[redacted] from insurance, I faced a loss of $16,[redacted] after baling [redacted] bales. I believe Kubota should offer credit towards a new baler as a resolution.