Kozy Shack Customer Service Issues

Hello, I have been a loyal customer of your rice pudding for the past 5 years and have always enjoyed it. However, yesterday while consuming a spoonful, I was shocked to discover a piece of plastic in my mouth. This is the first time such an incident has occurred, and I am unsure about the next steps. I had purchased the [redacted]-gram container. I have retained the bar code just in case it is needed for reference. Fortunately, the foreign object was discovered by me and not one of my children. I would appreciate your guidance on how to proceed.

Good Morning/Afternoon, I hope this message finds you well. I am a veterinary doctor working in Canada, specializing in Quality Control in the food industry. I have a significant project in Africa, where I have roots, involving the production of products like cassava, bananas, mangoes, and more that need processing. I am reaching out to explore a potential collaboration where I handle the financial aspects, and you contribute your expertise in other products not available in our current setup. We can discuss further details over the phone or via email. Thank you for considering this opportunity. Best Regards, N. Domingos

While enjoying a bowl of Kozy Shack rice pudding with my 3-month-old son, he began to choke on what appeared to be an uncooked piece of hard rice. Thankfully, a friend who knew how to perform the Heimlich maneuver saved him from choking. This was a traumatic experience, and I would appreciate some form of compensation for this incident. I am kindly requesting $[redacted].00 and an apology to address this matter without legal action. My primary concern is ensuring product safety and preventing such incidents in the future. I have retained the object in question and the packaging labels as evidence. I can be reached in Coquitlam, British Columbia at [redacted]. Thank you. - P. King