Kool-Aid Customer Service Issues

Dear Sir/Ma'am, I hope this message finds you well. My husband and I have been loyal fans of your product Kool-Aid for years due to its delicious taste and variety of flavors. However, during our recent purchase of the Grape Kool-Aid powder, we were shocked to discover a long strand of blonde hair in the product. As an individual of Asian descent, this was quite alarming for us. While we appreciate the quality of your product, this incident has made us hesitant to consume it. We kindly request for coupons that would help cover the cost of purchasing another Kool-Aid product. The product details are as follows: UPC: 43[redacted]2 Printed alongside the UPC: [redacted][redacted] Best when used by: 12Jun20 DB02 14:18GR We look forward to resolving this issue promptly. Thank you for your attention to this matter. Sincerely, Eimee Traub [redacted] Evergreen Drive Lake Park, Florida [redacted] [redacted]

Hello, thank you for your message. I recently tried one of your products and it was fantastic. I am excited to explore more of your offerings since my family has diverse tastes. Could you kindly send coupons to [redacted] Newton Road, Hampton, VA [redacted]? We are eager to try your new items. Additionally, any samples or recommended products would be greatly appreciated as well. Please add me to your email or mailing list using my email [redacted] I am looking forward to any promotions and updates about your latest products. Thank you for creating such wonderful merchandise. Best, Stacy Unwin

I recently purchased Kool-Aid Sours All Kinds from the Shop 'n Save in Greensburg. Upon opening them to give to my daughter, I discovered they have been expired since September 19, [redacted]. My daughter loves Kool-Aid, and it's disappointing that I can't give her these as planned. We regularly buy Kool-Aid for her, so it's disheartening to receive an expired product. I hope this issue can be addressed to prevent future incidents.

I am deeply upset by the profanity repeatedly used in the LilJon Christmas commercial. If this language were used by white individuals, it would not be acceptable. The use of the offensive N-word in your advertisement has led me to decide to boycott your products. I will be initiating a campaign to address how your marketing has offended me, and I believe there are others who feel the same way.

We, Ets Ousmane Toure, specialize in import-export for general trade to West Africa, including Mali, Ivory Coast, Benin, Togo, and Burkina Faso. Our company imports goods like fridges, tiles from France and Tunisia, sardines, cakes from Morocco, and lighters of the Clipper brand from Spain. We are particularly interested in your Koolaid products, especially the powdered drinks. We believe there is a great opportunity to distribute your brand throughout West Africa via our network. Please provide us with your FOB price list at your earliest convenience. You can reach us at Ets. Ousmane Toure, Rue Famolo Coulibaly, Immeuble Gaoussou Haidara, BP: E5102 Bamako/Mali. You can also contact us via telephone at ([redacted]) 20 22 94 53 or 20 22 34 53, or fax us at [redacted] 20 23 48 67. For more information, visit our website www.etsoustou.com or reach out via email at [redacted] or [redacted] We look forward to your response. Best regards.

I'm surprised that there hasn't been a cotton candy flavor introduced yet. It would be great if there were collaborations with other brands like Jolly Rancher for fruity flavors or Skittles for tropical Kool-Aid flavors. Other candy flavors like Mike and Ike's and Starburst would also be a hit. By expanding the lineup with these additions, there could be a lot more profit to gain. Just a suggestion for potential growth and variety.

I wanted to share my recent experience with your product. I am a big fan and usually purchase it wherever it's available. Today, at Dollar General, I was excited to see Gummies on the shelf and bought multiple bags. However, when I opened them on my way home, I noticed they were melted together, had an odd texture, and an unpleasant smell. Even though I understand the heat might have caused this issue, I was disappointed. The Sour Kool-Aid gummies were fine, but others had a hard texture or a wet feel with a strange odor. The manager at the store mentioned that it was a manufacturing issue, not theirs. I spent $26 on these products and would like to resolve this matter as I am a loyal customer. I can send you the opened bags for review. Please let me know how we can address this. Thank you. Lsmiley