Knights Inn Customer Service Issues

I had a terrible experience at your hotel with bed bugs that left my daughter covered in bites. I have evidence of this including pictures, a doctor's note, and receipts for expenses related to this incident. My lawyer advised waiting before settling due to possible health issues. In addition to this, the behavior of your housekeeping staff was unacceptable and caused me extreme distress. They entered our room without permission and mishandled the situation, making me feel threatened and unsafe. I felt like I was being treated unfairly and disrespectfully, and I am considering legal action to address this mistreatment. The way my family was treated, especially my children, was completely unacceptable.

Our power went out last Thursday, and they mentioned it might take days to get restored. We decided to stay at the Knights Inn in Galax on Nov. 16, paying for two nights for $[redacted].30. Within an hour, our power was back, so we left. Mr. Patel mentioned a charge for one night at $73.65, which we found unreasonable for the poor conditions. However, our account was charged $[redacted].30, $73.65, and an additional $73.65, totaling $[redacted].60. This has caused an overdraft. The hotel claims issues with their credit card machine, but our account was still debited. If this is not resolved promptly, I will report this as bank account theft.

I made a reservation for a king-size non-smoking accessible room. The hotel is now requiring a $[redacted] cash deposit, whereas no deposit is needed for a smoking room. Unfortunately, there are no smoking accessible rooms available. It's inconvenient to have to pay $[redacted] cash for the accessible room. I understand that a non-accessible king-size room also requires a $[redacted] cash deposit, but the issue lies in needing an accessible room without the extra deposit. I have stayed at this hotel frequently in the same type of room without being asked for a deposit until recently when they mentioned having my card on file. I'm unsure how to resolve this issue as it is causing inconvenience.

During our first day here, we encountered multiple issues with our room. After paying for a week-long stay, we experienced being stuck in an elevator. Upon entering the room, we found the microwave not working, but it was replaced. The TV had unclear channels, and despite promises from the representative, it remains unresolved. The heater blows cold air, and the staff's attempts to fix it were unsuccessful. Furthermore, we discovered a lizard in the room on the 6th day, which was not promptly addressed by the front desk. The lack of response to these problems led us to request compensation for the inconveniences. Despite paying in full, no adjustments were made. The customer service and cleanliness of the room were subpar. After several interactions with the staff, we were finally moved to a different room the day before checkout. The new room, although slightly better, was also not cleaned adequately. I have documented these issues with photos and seek appropriate compensation for the troubles we have faced during our stay.

I recently stayed at Knight's Inn in South Carolina and was extremely disappointed with the condition of the room. I rented a room, had dinner, and went to bed, only to wake up in what I can only describe as the worst Knight's Inn room ever. I have pictures to prove it. I paid $52.00 for this subpar experience and would like a refund promptly. I have stayed at numerous Knight's Inn locations before, and this was by far the worst. As a disabled veteran who travels frequently, I hope this issue will be addressed professionally. Thank you.

During my recent stay at the Knights Inn in Clearwater, Florida over the weekend, I encountered numerous cleanliness and maintenance issues. The room was infested with cockroaches, the electrical sockets were unsafe, and the overall hygiene of the hotel was appalling. The front desk staff seemed unhygienic and there were even arrests on the property during my stay. The second room I was moved to also had cleanliness issues in the bathroom and bedding. I took photos of all the problems I encountered, totaling to 17 pictures. Other guests shared similar experiences, from spider sightings to unclean common areas like the pool and trash cans. I am deeply concerned about the conditions at this hotel and have been informed that other guests are also reaching out to the corporate headquarters to address these issues.

I made a reservation at your Atlantic City, NJ location with confirmation number [redacted][redacted]. Upon arrival, I was disappointed to find that the place looked nothing like the pictures and the staff was unfriendly. The receptionist claimed there was no booking under my name and couldn't find my confirmation number. Despite contacting hotel.com, the staff member refused to acknowledge the reservation. I tried to cancel through hotel.com to avoid charges, but the unhelpful receptionist ignored their attempts. I was charged $52.00 for a room she insisted I never reserved. I have evidence of the unsanitary conditions at the hotel and the unexpected charges. I am eager for someone to reach out to me as I am upset about the charges and surprised by the subpar quality of a hotel bearing your brand.

During my recent stay at a Knights Inn location at the Virginia Beach Oceanfront, I had a concerning encounter with the motel manager. I mistakenly parked in his lot, thinking it was a public parking area. After paying the parking toll, the manager confronted me, aggressively stating that I couldn't park there and using inappropriate language. Even after explaining my misunderstanding, he continued to be hostile. I left the premises peacefully but felt the need to share my experience to raise awareness about his behavior. It's important to address such issues to prevent any potential harm to other guests who may unknowingly find themselves in a similar situation.

Upon arrival yesterday, we were greeted with a foul odor in our room that made us feel ill. After speaking with the front desk, we were informed the smell might be coming from the newly replaced floor, which they will re-mop. Unfortunately, no other rooms are available. To request a refund, we were advised to contact the manager on Monday, although it's not certain. Having to find and pay for another hotel without a guarantee of reimbursement is frustrating. Additionally, our floor was sandy despite not visiting the beach, and our couch was stained, but those issues are manageable compared to the overpowering smell that renders the room uninhabitable. While we didn't anticipate luxury accommodations for the price paid, the current situation is unacceptable.

I made a reservation at the East Lansing, Michigan Knights Inn through Expedia for Sept 6 - 9, [redacted], but upon arrival, the hotel was under major renovations and in a state of disrepair both outside and inside the room. My travel partner and I decided to leave immediately and found another hotel. Even though I contacted Expedia and AMEX, I have not been able to get a refund of $[redacted] from the Knights Inn. I have provided photos to Expedia and AMEX as evidence of the poor conditions. I am now considering reaching out to the Knights Inn directly to demand a refund. I am disappointed with Expedia's handling of the situation and feel that they should take more responsibility for the quality of the hotels they offer. I hope to get my refund soon and would appreciate any assistance you can provide. Thank you.

I encountered a distressing situation at the room I rented at the Knights Inn on Sweetwater Road in Phoenix, AZ ([redacted]). Bed bugs infested the room, causing my son, daughter, and myself to get bitten. When I tried to switch rooms, the manager dismissed my concerns, taking the bugs but not addressing the issue. I requested a refund but was informed I needed to wait for a professional to inspect, which never happened. The manager avoided my calls and rudely hung up on me. I strongly believe a refund is necessary to compensate for the experience and the cost of washing all our belongings.

I made a reservation for a non-smoking room but upon arrival, the room smelled of smoke. I left to get some fresh air, and when I returned, another guest was smoking near my door with an ashtray right outside. Being a non-smoker, I was uncomfortable. Upon entering my room, I noticed the window lock was broken. When I raised these concerns at the front desk, I saw empty rooms nearby without ashtrays in front of them, but I wasn't offered a new room. Instead, I was informed that I had to pay for the room and was checked out without any resolution to my issues.

On June 18th, I checked into Knights Inn on Poe Avenue in Vandalism, Ohio, and paid for two nights. Late that night around 11:00 pm, a prostitute knocked on my door offering services, which I declined. The next morning at 9:00 am, two policemen knocked on my door asking about an alleged assault in my room, which was a misunderstanding related to a prostitution ring operating at the property. I requested a refund for the second night I had paid for and was told it would be prorated. I accepted this but have not yet seen the refund, despite being assured it was processed on my card. Following up, I was informed I would not receive one. I departed before the 11:00 am checkout time and did not use the room on the second night. I am now reaching out to the Ohio Attorney General's office and various media outlets and travel agencies to address this situation. It's important that this issue is brought to light.

Upon arrival, we noticed several issues with our room at Knights Inn: only one working light, missing TV framing, and a door that could be pushed open easily. The front desk staff was rude and unhelpful, even after a complaint was made about the room. We were relocated to a different room, but it was in worse condition with broken furniture, missing door framing, and no bathroom door. The room had makeshift tile borders, ripped curtains, and even dead roaches in the refrigerator. It's disappointing to experience such poor quality and service, especially considering we expected better from this establishment. The hotel's policy of no refunds added to our frustration, leaving us stuck in an unpleasant environment with noisy neighbors and a malfunctioning TV. This whole situation is truly frustrating and not what we anticipated.

I booked a reservation at Knights Inn in Mesa, AZ for my brother, Raymond V., from 12/27/20 - 12/31/20. Sadly, he was ejected from his room on the first day for smoking, causing a disturbance leading to his arrest. Upon removal of his belongings, the manager promised a refund for the remaining 4 days, but when requested, the refund was denied citing damages. The room was already unpleasant, with smoke odor and uncleanliness necessitating us to bring our own bedding and cleaning supplies. The police officers affirmed the promise of a refund, and referred to the manager as "Very Shady." Disappointed with the situation, I will be taking this matter to small claims court due to the unsatisfactory experience.

I was charged $[redacted] in cash by the night desk person, and the day desk person also ran my card for $[redacted]. When I brought this up with the day person, they refused to show the security tape to the police, accused me of lying, and declined to refund me. They even mentioned it would take five days to reverse the charge. I never authorized this second charge and it's clear from the video that I paid twice. This situation is affecting my husband's classes and my business, and the lack of cooperation from both day and night staff is suspicious. This treatment is unfair, especially to someone with autism. It's clear they are not acting in good faith and are taking advantage of the situation.

I was charged a $20 early check-in fee at Knight's Inn in Dayton when I extended my stay in a room I checked into last night for a second night. I am puzzled by the charge because we did not check in or enter the room today, as we stayed in the same room from last night. I often extend stays day by day in the same room and have never encountered this fee before. This fee seems unjustified as we did not switch rooms or arrive early. Had I known about this additional charge, I would have chosen a different hotel. I am requesting a refund of the $20 early check-in fee.

I stayed at the Poe Road location in Dayton, Ohio yesterday, May 25th, for one night. I did not receive a receipt upon check-in. Unfortunately, the room I stayed in was infested with bedbugs, visible crawling on the mattress sheets, making it impossible to sleep there. I kindly request a full refund as I paid for a room that was uninhabitable due to the infestation. My name on the reservation is Steven Brightwell. Thank you for addressing this matter promptly. Contact Info: Phone: [redacted] Email: [redacted]

I had a terrible experience with the manager at this hotel. There were bugs everywhere, and despite my complaints, the manager was dismissive and unhelpful. The refrigerator in my room was not working, causing all my food to spoil. The room was in poor condition with holes in the walls and doors that barely locked, making me feel unsafe. When I tried to address these issues with the manager, he rudely told me to leave and not come back at check-out time. I escalated the problem to the police, but they couldn't assist. I was advised to contact corporate or speak to someone higher up, but the night register employee claimed to be the manager and refused to provide any contact information.

To the Knights Inn Corporate Office, I wanted to share my recent experience staying at your hotel off Black Canyon Highway with my husband. We were assigned room [redacted]. Upon check-in, we noticed there was no toilet paper available, causing some inconvenience. Unfortunately, my husband was not feeling well due to a severe stroke, so we had to extend our stay for a couple of days despite living in Chandler and not having a car. During our stay, we were disturbed by excessive knocking on our door at 4 am, and the sighting of roaches in the room was quite distressing. The restroom door came off its hinges, making it impossible to close, and the walls were dirty with black smudges. The presence of roaches, especially in the small fridge, further added to our discomfort. The situation escalated as the front desk receptionist, a lady with blonde hair, was unhelpful and dismissive. My husband paid $[redacted].77 for our stay, and given the unsatisfactory conditions and lack of assistance, we respectfully request a refund.