Klipsch Customer Service Issues

Hello, My Onkyo [redacted] has just stopped working, and I am searching for an upgrade to a new 7.1 home receiver to enhance the sound quality of my Klipsch Speakers. Dolby Atmos is not necessary; I am solely seeking the best amp pairing for my set-up: Front 3 speakers: KL [redacted] Rear and surround speakers: R2650w11 (4 in total) Subwoofer: R110 Room size: 25 by 15 Any assistance in pairing these fantastic speakers with a high-quality receiver would be greatly appreciated. I aim for the best sound for movies without any extra features. Thank you, Kenny

I purchased the Klipsch Status over-ear headphones and diligently maintained them. They were always returned to their case after use, never mishandled, and shielded from extreme temperatures. Despite rarely using them as I rely on my Apple iPhone headphones for daily use, one side of the headband unexpectedly snapped when I put them on today. It was disheartening as they were in pristine condition, showing no signs of wear. I am disheartened by this sudden breakage. I saw these headphones as a valuable investment due to their superior sound quality, but the fact that they broke with minimal pressure undermines their advertised durability and premium price. I would greatly appreciate it if there was a way to repair or replace them, or obtain a refund.

I am looking for detailed specifications that are not included in the product page for the ENERGY 5.1 TAKE CLASSIC HOME THEATER SYSTEM. Specifically, I need information on the RMS/dynamic output for all 5.1 speakers, the recommended matching AVR speakers that can handle the system or if reducing output wattage is necessary if the AVR is greater than 100W/channel in a 2-channel drive configuration. I would like to know the variable wattage range that the T-Classics can accommodate, including the nominal max/dynamic max values. Can the T-Classics handle the output rating of the Marantz SR [redacted], and if not, what alternatives are available? Additionally, I am curious about the requirements of using 14-gauge speaker cables, whether banana plugs are necessary and the recommended type, as well as the subwoofer cables needed for the system. Lastly, I need information on any wires, tools, parts, or accessories required for the setup. For the KLIPSCH SYNERGY SUB-12HG, I am seeking specific details such as whether it requires an LFE cable or a single component cable, and the minimum AVR frequency at decibels output needed for the auto-on feature to work properly.

I have been experiencing an issue with my RSB-6 sound bar for the past two months. Despite replacing the batteries in the remote, the power button on the remote does not turn the sound bar on, and neither does any other button on the remote. I found the product manual difficult to understand in terms of manually turning the power on without the remote. I have a few concerns: 1. Would performing a hard reset on the unit resolve this issue? 2. What could have caused this problem to start? I invested a significant amount of money in this product, despite cheaper alternatives with potentially similar sound quality. I use it mainly for TV and computer sound in my bedroom. I would appreciate any tips on fixing the power problem to prevent me from leaving a negative review of the product. Additionally, I own a pair of older Klipsch floor speakers that I cherish.

We have experienced issues with our Model RSB-11 soundbar, which was installed in October [redacted] at our lake home. The problem persisted when we returned in April [redacted], prompting us to update the firmware and connect it to our smart TV at our permanent residence on 5/6/[redacted]. Although it initially worked well, the sound disappeared while switching between shows on Amazon Prime and Netflix. Oddly, live TV had sound, and after switching back and forth, the sound returned randomly. The TV was not turned off during this process, leaving us baffled by the inconsistent sound behavior. We seek a resolution for this soundbar issue, purchased from Best Buy on July 30, [redacted], with the serial number #[redacted][redacted]. Despite being unable to register online due to a system issue, we hope for guidance to rectify the soundbar functionality. Thanks, K. Bird

Hello, I recently received a pair of Klipsch "The Sixes" speakers as a gift. Initially, the Bluetooth function worked without any issues, but after a couple of days, I'm unable to connect my phone to the speakers. Despite trying various troubleshooting methods, the speakers are no longer appearing as available Bluetooth devices. I even attempted a Factory Reset by holding down the selection button for 10 seconds, but it didn't resolve the problem. Any advice or ideas would be greatly appreciated. Hopefully, there's a solution out there. Thank you. - Ryan

I recently visited Best Buy to buy surround speakers. I was informed they were 50% off and inquired if the sale was for one day only. The salesman assured me the deal ran for the entire week. However, when my wife visited the next day, she was informed that the sale had concluded. I'm considering Klipsch as an alternative, are there any similar promotions available? As a first-time buyer, I am somewhat disappointed with this experience. It feels like a challenge to make a purchase.

I am facing an issue with my Bar 48 5.1 system when watching Dolby encoded programs. The white surround indicator lights up, but the Dolby indicator does not illuminate. I have tried toggling the surround button but do not notice any differences in modes. I am unsure if the system is broadcasting in 5.1 discrete mode. Can someone guide me on how to ensure the bar is in 5.1 discrete mode and how to confirm when it is actually in this mode? Any assistance would be appreciated.

I am seeking advice on connecting an older Phillips TV with no audio digital connection to a recently purchased R-45 II Soundbar using the analog cable recommended in the Soundbar manual. I followed the setup instructions in the manual, connecting the analog access on the soundbar to the TV's headphone jack. However, I am experiencing an issue where I have to switch the TV's source from HDMI2 to HDMI3 and back to HDMI3 again to get sound from the soundbar when I turn the TV on. I am unsure if I missed a step during setup and would appreciate guidance on how to fix this issue to ensure the soundbar produces sound consistently when the TV is turned on.

I previously reached out regarding a ticking sound coming from my R-112SW. Upon further research on the AvForum, I learned about an issue with the 112SW plate amplifier that was improved by replacing a resistor. Reportedly, a [redacted] ohm 1 watt carbon film resistor was swapped with a [redacted] ohm 10 watt wire wound resistor. I am interested in obtaining one of these upgraded plate amplifiers. Could you please confirm if they are available and provide details on the cost? Thank you.

I recently purchased a Klipsch PowerGate multi-room amplifier to link with Spotify Premium on my iPhone. Initially, the connection was somewhat reliable, but after a recent Klipsch app update, I have been struggling to consistently connect the two. Despite following the manual and online guides, I have faced ongoing challenges. The instructions for connecting to my home Wi-Fi with the Play Amp were unclear, especially regarding the Standard versus WPS methods. Although my router supports WPS, I only saw my PowerGate device as an option when using the Standard method. Even when the PowerGate option appears on Spotify, it often fails to connect. This has been frustrating as I expected an easy, high-quality connection, which was the reason for choosing this amplifier. Any assistance would be greatly appreciated.

I am facing an issue with the remote control for my i-Groove compact audio system. The problem seems to be with the battery compartment cover not fully closing and making proper contact due to a lithium battery CR [redacted]. Despite replacing the battery and attempting to secure the cover, the remote remains non-functional. I cherish the functionality of the system and the quality of sound it delivers. Even though this product is discontinued, I am hopeful that there might be spare remotes or parts in stock. Alternatively, I am seeking suggestions on where I could find this specific part. I reached out to customer support via email on 01/29/20 attaching a photo of the remote but have not received a response. Your assistance in resolving this matter is greatly appreciated. Thank you.

I'm having trouble with my iGroove compact audio system remote not working. I suspect it's due to the battery cover not closing properly, affecting the battery connection. Even after replacing the lithium battery and securing the cover tightly, the issue persists. Although the product has been discontinued, I'm hopeful that replacement remotes or parts might still be available. I reached out via email on 01/29/20 with a photo of the remote. I'm looking to Klipsch for a resolution, either by supplying a new remote, guiding me on where to find one, or helping me fix the existing remote. Thank you for your help.

Hello, I'm Bob. I have connected your soundbar to my Samsung TV for the past 7 years and have always been impressed with Klipsch sound. However, recently I've been having sound issues where it cuts out and I need to reset the system by turning it off with the remote for about 20 seconds before turning it back on. I'm unsure why this is happening. Can you help me with this issue? Thanks, Bob M.

I recently bought a pair of RP-8060FA speakers and plan to bi-amp them. I have two Crown XLi-[redacted] amplifiers for the bass and mid/tweeter frequencies. While some YouTube videos suggest adding pre-crossovers to the amps, I question if this is necessary given Klipsch's high-quality crossovers. I believe Klipsch wouldn't compromise their industry-leading sound by allowing aftermarket crossovers to override their technology. I assume that leaving the original jumper in place ensures the signal is properly managed by Klipsch's crossovers. Removing the jumper may lead to the signals being split by independent crossovers in each amp, potentially affecting the sound quality. I want to make sure I understand the process correctly before proceeding with bi-amping. Thanks for any insights. -Ed M.

I placed an order for two items on Wednesday the 22nd. I opted for expedited shipping to receive them before Christmas. The shipping confirmation indicated delivery would be on Saturday the 24th. However, as of Tuesday the 27th, only one item has been shipped. I will patiently await the arrival of the merchandise, but I am disappointed by the failed express delivery. I have been unable to reach customer service for assistance. Considering this, I kindly request a refund for the express shipping fee. It seems like there was an issue with the carrier's delivery service, and I shouldn't have to bear the cost for their shortcomings. I appreciate your prompt attention to this matter and look forward to your response. Ticket number [redacted]53.