King.com Customer Service Issues

I reached the end of Blosoom Blast and was excited to see new levels announced. However, after waiting with no updates, I ended up deleting the app. Today, I was pleased to find the new levels but disheartened to realize I had to restart from the beginning. I assumed it would save my progress like other King games. I was hoping for assistance to get back to where I left off. Thank you.

Hello, I have been playing this game for a long time. Recently, I ordered a package that was supposed to cost $6.99 plus tax, totaling $7.42. However, when I checked my card, I noticed that I was charged $16.32 three times and $7.42 three times. Google Play has refunded three out of eight charges, and they mentioned that the issue needs to be resolved with the game developer. I have never faced any problems with ordering in this game before, but now I am still owed $16.32 two times and $7.42 three times. I kindly request your assistance in looking into this matter and hope for a refund. I appreciate your understanding and hope we can find a resolution. If a refund is not possible, I would be grateful for an equivalent amount in in-game items as compensation. As I have a limited budget, it would be fair to resolve this for a loyal customer like me. Thank you for addressing my concern. Have a great day.

I am a fan of playing Bubble Witch Saga 2. Recently, I tried to empty the piggy bank by purchasing [redacted] coins, but the transaction failed. Although [redacted] coins ([redacted] + 3 for tax) were deducted from my account, the bank was not emptied, and I did not receive my 50 gold bars. I have attempted to reach out to customer service in-game multiple times without any response for over two weeks. After contacting Amazon, they refunded my coins, and later the bank emptied, and I received my 50 gold bars unexpectedly. However, the issue persisted when I tried to empty the bank again, resulting in the same problem. I am hoping for assistance in resolving this matter promptly. Your attention to this frustrating situation would be greatly appreciated. Thank you, V. Donato

I would like assistance removing and permanently deleting Candy Crush Saga from my Facebook account. The ID number for Candy Crush Saga is [redacted]4. I have tried emailing King.com multiple times without receiving a response. I have saved all emails from both parties as evidence. If necessary, I am prepared to escalate this to the US Supreme Court. I have also reached out to the Illinois Attorney General, FTC, and the FBI for assistance. I would appreciate a confirmation email once the game has been permanently deleted from my Facebook account. I am keeping this message as evidence of my request. Thank you for your help.

I'm exhausted from explaining the issue with my Candy Crush Saga purchases. I bought three packages for $19.99 each and never got anything. One purchase included 24 hours of boosters and [redacted] gold bars, while the other two should have come with 50 gold bars and 12 hours of boosters each. It's frustrating that King doesn't seem to care or believe me despite sending them multiple receipts as proof. All I want is to receive the items I paid for to resolve this matter. Please credit my account promptly. Thank you, ZR

I recently purchased a new iPhone seven and tried to transfer my Candy Crush game onto it. Despite being successful with my previous phones this year, I cannot seem to get past level six on my new device. I have contacted customer service through chat multiple times without a resolution. Although I received several emails stating the problem was fixed, it persists. My Facebook name is Karen Carter and I am unable to access my previous game progress on both Facebook and the app. If this issue is not resolved, I may have to discontinue playing the game altogether after six years of progress.

My mom was unable to access the 'kingdom' in the game. I uninstalled and reinstalled it, which resulted in the loss of all her boosters. Despite sending multiple requests for assistance, I have not received any help for days. My mom relies on playing the game daily, especially on tough days when she needs to unwind. I assured her I would help restore her boosters, but the customer service has not been responsive at all.

I recently purchased the mini humidifier cooler that was being promoted, and now I see it's being promoted again. It's been about a month and a half to 2 months since I ordered it, but I haven't received any shipping details or the product. I paid $9.95 with my American Express card, so I know it was through your company. I would like my product to be shipped to me promptly. I've had enough with the delays. Please contact me within a day or two or as soon as possible. If not, I will have to report this issue. I've had bad experiences with companies like this before, and I don't appreciate it. Kindly email me the shipping details once you've arranged it. I'll be looking out for your response.

Hello, I've encountered some issues with Candy Crush where I've lost some winning tokens due to what seems like unfair practices. Additionally, there's a player named Priscilla Barnum who appears to be spending money excessively to maintain her lead. I've been playing Candy Crush for seven years and have only had to restart three times. It's frustrating to see others maintaining top positions without their scores being reset regularly. Please reach out to me via email at [redacted] regarding these concerns. Thank you.

Whenever I attempt to link my current progress in Candy Crush to Facebook, the game keeps connecting to an older progress from a few years back. This older game had me stuck at level [redacted] for over five months, causing frustration and leading me to uninstall the game. Recently, I reinstalled it and started a new game to avoid the tedious tutorial levels. However, now I'm at level [redacted] in this new game and I want to connect it to Facebook without retrieving the old, challenging progress. How can I ensure that my current progress links correctly to my Facebook account? Your help is appreciated.

I have noticed multiple overcharges on my account again, which has been a recurring problem. I made five purchases totaling $10.75, but you charged me $52.00. In the past, you did not refund the extra charges but instead doubled charges and refunded them immediately. It's frustrating that this issue persists. I estimate being overcharged around $[redacted] from late [redacted] until now. While I can't prove past overcharges, I have evidence of the recent ones. It's disappointing that there's no way to contact a representative to resolve this. Please refund the overcharged amount of $41.25 promptly. Consider this my first official complaint regarding this ongoing problem with your company. Thank you.

I am concerned about the pre-authorization you placed on my debit card. Two purchases I made caused my account to go negative. I am confused why my money is being held when I used my debit card for payment. My name is Elizabeth Altizer, and you can reach me at area code [redacted]. I am frustrated with this situation and the in-app purchases. I have decided not to make any more purchases from your platform. I will also inform my friends on Facebook and others to be cautious and avoid similar issues. It's disappointing because I have enjoyed playing your game for many years.

Dear Customer Service, I am contacting you regarding a purchase I made on 11/30/19. I paid $19.99 for the daily special which was supposed to include 2 each of all game boosters, [redacted] gold bars, and 12 hours of game boosters. However, I am missing 2 each of all game boosters (except for the hand and lollipop boosters) and 50 gold bars. I would like to receive the missing game boosters and gold bars, as well as extra lives for the missed game time during the 12 hours of free game boosters. I appreciate your prompt attention to this matter. Best regards, Melody :)

I am disappointed that we can no longer collect tools by replaying previous levels. Recently, we reset our game screen for an improved experience, but now we are unable to do so without losing a life. This change feels like it may be driving long-term players away. I am contemplating uninstalling the game and reducing the number of viewers for ads, some of which I find interesting. Instead of forcing players to spend unavailable time without lives, why not allow us to watch videos to earn lives during our free time? I belong to the group of players who will not pay to play, but I am willing to support your advertisers. I am frustrated with the alterations made to the game recently; they do not seem to be beneficial. Often, I win a certain tool amount that is not even usable in the level I am on. I urge you to consider making changes in favor of the players before more uninstallations occur.

On January 7, [redacted], my autistic daughter and I embarked on a road trip to the Social Security Office. During the journey, she played games on my phone, and upon arrival, she continued playing while we were at the office. After our meeting, we returned home, and the following day, I checked my bank account online only to discover unauthorized purchases totaling $[redacted], causing an overdraft. It seems my daughter accidentally made these purchases while playing games on my phone. I have since removed the game and added security measures to prevent this from happening again. I sincerely apologize for the inconvenience and kindly request reimbursement for the charges incurred. Thank you for understanding. Melanie L.

Name on the account: Patricia Carsten Billing Address: [redacted] Front Street, Clifton, Colorado Email: [redacted] I have noticed that each time I purchase gold bars, I receive an email confirming the amount, yet my bank account is charged twice for the same purchase. After reviewing my transactions from October [redacted] to April [redacted], I discovered I have been overcharged $[redacted].42. I kindly request an immediate refund of this amount. I have authentically spent $[redacted], so please do not deduct any valid purchases from the refund. This overcharge is unacceptable. I am clearly stating that I want the excess $[redacted].42 returned to my bank account. Thank you.

My spouse used to play games with me all the time due to his dementia. I had to restrict his ability to make in-game purchases through King.com. Unfortunately, he passed away recently, and I miss playing these games. I would like to reactivate my account to be able to purchase bonuses when needed. I now handle the finances and would appreciate your assistance in reinstating my account. Thank you.

I purchased the premium deal for $24.99 for Witch Pop and have been enjoying playing it. However, when I made the purchase, it appeared to go through, but when I stopped playing and returned later, my purchase was missing. You received my payment of $26.65, but the premium deal was not applied to my game Witch Pop. I am unable to send messages from my Apple email [redacted], so I am using [redacted] My order number is MVL19G4JSZ, and my document number is [redacted]09. How can we resolve this issue so I can receive the premium deal and continue playing Witch Pop? Will you refund the money to my account so I can repurchase the premium deal once it's refunded? Please update me on how you plan to address this problem. Thank you, Thomas D.

Hello, I enjoy playing Candy Crush Saga, and I recently completed all 70 levels of the special event Candy Town. Unfortunately, I did not receive the last potions required for the final upgrade. The event is ending soon, and I'm concerned about missing out on the reward. I've tried restarting the game, updating it, and restarting my device, but I haven't had any success. Could someone please assist me before the event expires? Thank you. I am disappointed that the special event has ended, and I did not receive the assistance I needed. Missing out on the reward is frustrating for me.

Hello, my name is Ashley. I need assistance with my game on Royal King Come. I no longer have access to my old email, but I remember my password and username. Previously, I could log in using just that information. However, now it's asking for the email linked back in [redacted], which I no longer have. I have a new email, [redacted] It seems like someone may be manipulating the game, and I would appreciate it if you could investigate this matter. Thank you.