Karcher Pressure Washers Customer Service Issues

Recently, I purchased multiple diesel Karcher pressure washers from Cougar Cleaning in Odessa, Texas. Unfortunately, one of the units experienced a block breakage due to a faulty cast on the engine. Cougar Cleaning sent it to Lubbock for repairs since that's where the engines are warranted. However, it has been at the repair center for two months without a definite timeline for completion. This delay has resulted in a significant loss of $[redacted] in rental income per month. I own 15 pressure washers used for daily oilfield rentals and transitioned from Hydro Tek to Karcher assuming better warranty service. Disappointed with the warranty handling, I am contemplating involving my attorney if the issue is not resolved promptly. I urge for a satisfactory solution within a week or a replacement unit. Failure to address this matter adequately may lead to legal action involving substantial expenses like attorney fees, lost revenue, and concerns over misrepresented warranty terms. Please contact me promptly to resolve this issue. S. J. President Omni Equipment and Rental [redacted] E 8th, Odessa, Texas, [redacted] [redacted]

Dear Sir/Madam, Last summer, I purchased a Karcher gas pressure washer. It did an excellent job cleaning my vehicle, driveway, and garage floor. Following the winterizing instructions in the manual, I stored the washer in my garage for the winter. Upon attempting to use it again recently, I noticed a decrease in pressure from the pump and an issue with the detergent tank overflowing. I would like to troubleshoot and potentially resolve the issue myself. The details of my gas pressure washer are as follows: Model No: G2700 C [redacted] Serial No: [redacted] MFG Code: [redacted] Part No: 1.[redacted]-[redacted].0 Any guidance provided by a technical service representative on what may be causing these problems and how to address them would be greatly appreciated. If there are specific valves that require cleaning, detailed instructions on locating and handling them would be beneficial. A photo of the pressure pump highlighting the area to inspect and the problematic valve would be extremely helpful. Sincerely, Raoul R. Email: [redacted] Thank you in advance for your assistance.

I am reaching out regarding the replacement K2 unit for my faulty one, which was confirmed during a phone call from your company around July 15th or 16th. I received a notification from HERMES track and deliver stating they attempted delivery on Sunday, July 18th. Unfortunately, when I tried to contact them online, I learned their website had been compromised. I kindly request your assistance in resolving this matter. The defective machine was sent back to your depot in Stockport, Manchester. Thank you. Sincerely, William Coleman 26 Roxton Road Heaton Chapel Stockport Manchester Cheshire