KLM Royal Dutch Airlines Customer Service Issues

Booking code: MIQ4VR Hello, I made a booking for our grandson to visit us in late June for two weeks. Unfortunately, due to travel restrictions, it seems this won't be possible as he is American and cannot enter Germany. We are looking to either reschedule his trip for next year or receive a voucher for future travel dates that are more suitable. Alternatively, we would consider a refund and rebooking at a later time.

My flight booking code T5TQXM with KLM was canceled. I am trying to access the form to request a full refund as mentioned in the email I received on April 10. The email presented three options: selecting another flight on My Trip, postponing my trip with a voucher valid for one year, or requesting a full refund. Unfortunately, the online system lacks the full refund option. Based on information from the Department of Travel, passengers should have the right to receive a full refund instead of being limited to a voucher. I would appreciate your assistance in this matter.

Dear KLM, Regarding reservation RLOC PCEN38 MAN/AMS/BCN/AMS/MAN on 12 Jun 20, I am reaching out with my extensive 48 years of experience in the travel industry, including roles at British Airways, Czech Airlines, SN Brussels, and Byrom plc. I am a trained IATA Fares and Ticketing Agent and a past-Fellow of the Institute of Travel and Tourism. I am disappointed by the unique situation with my MAN/AMS flight being cancelled without notice, and the AMS/MAN flight being replaced with an impossible connection. Despite seeking and securing a fare refund through Royal Caribbean Cruise Lines, I was informed by your call center that I could only apply for a refund for seat selection fees in 12 months, which I find concerning given the circumstances. I kindly request an immediate refund of GBP128.70 for the seat selection fees. I hope for a prompt human response to address this matter while the reservation is still active. Sincerely, Leonard C Jones

Dear KLM, Regarding reservation RLOC PCEN38 for the MAN/AMS/BCN/AMS/MAN flight on 12 June [redacted], I would like to bring to your attention a unique situation I encountered. As someone with 48 years of experience in the travel industry, including working at British Airways, Czech Airlines, SN Brussels, and Byrom plc, I have never experienced a flight cancellation like the one that occurred with my recent booking. The cancellation of the MAN/AMS flight, without prior notice, and the replacement of the AMS/MAN flight with an option departing before my BCN arrival presented a logistical impossibility. Despite seeking a refund for the fare, which was approved via Royal Caribbean Cruise Lines, I was surprised by the response from your call center regarding the seat selection fees. I was informed that I could apply for a refund in 12 months, a proposal that seemed unreasonable given the circumstances. In light of past situations where refunds were promptly processed, such as during the Eyjafjallajokull volcanic eruption in [redacted], I kindly request an immediate refund of the GBP128.70 seat selection fees. I eagerly await your prompt response while the reservation is still active. Sincerely, Leonard C. J.

Dear KLM, I have a query about reservation RLOC PCEN38 for the travel route MAN/AMS/BCN/AMS/MAN on 12 June [redacted]. I would like to bring to your attention my 48 years of experience in the travel industry, including work in retail travel, British Airways, Czech Airlines, SN Brussels, and Byrom plc. During my recent booking, there was an issue with the MAN/AMS flight being canceled without notice, and the replacement flight from AMS to MAN was before I even reached BCN. Unfortunately, no suitable alternatives were provided, leading to me canceling the reservation. A refund for the fare was arranged through Royal Caribbean Cruise Lines. However, I was surprised when I called to request a refund for seat selection fees, and was told I could only apply for it in 12 months. Given the unprecedented circumstances we are facing with COVID-19, I kindly request an immediate refund of GBP128.70 for the seat selection fees. I hope to hear from you promptly while the reservation is still active. Sincerely, L.C. Jones

I need help with my flight details. Origin: Nuremberg, Germany - Departing on June 26 at 14:35 to Amsterdam, Netherlands on Flight KL1886 with booking reference VWGMRR. Return: Amsterdam, Netherlands - Departing on July 12 at 16:30 to Nuremberg, Germany on Flight KL1887 with booking reference VWGMRR. Due to the cancellation of my cruise, I would like to either receive a full refund or change my flights to travel from Munich or Nuremberg to Rome, Italy on December 18, [redacted]. I prefer the shortest duration with no stopovers if possible. The return flight should be on January 4, [redacted], preferably after noon and no later than 4 pm. I would like the departure and return location to be the same. Thank you.

Dear Air France - KLM, I am writing to express my disappointment with the recent series of events during our trip from Victoria, Canada to Lisbon, Portugal. Regrettably, our flight was delayed in Vancouver, causing us to miss our connection in Paris to Lisbon. Subsequently, we were rerouted to Madrid resulting in extended delays and inconveniences for both us and those expecting us in Lisbon. Furthermore, our return flight on March 19th was canceled by your airline, as well as the rescheduled flight on April 1st, leading to significant stress and unplanned expenses. Ultimately, my wife had to secure an alternate flight home due to the persistent cancellations from Air France - KLM. The cumulative cost incurred, totaling $[redacted].41 Canadian, including additional expenses with other carriers, has been a significant financial burden. Given the multiple disruptions and financial strain caused by these unexpected changes, we respectfully request a refund of the expenses. Thank you for your attention to this matter. Luciano Corvelo and Donna Birtwistle [redacted] Mill Bay Rd. - Mill Bay - BC - Canada Phone: [redacted] Email: [redacted]

Dear KLM Team, I am Muskan Choudhary and I plan to travel to Dublin, Ireland to reunite with my husband on August 22nd or 23rd, [redacted]. I possess a 'Join Spouse' visa valid from July 1st to October 31st, [redacted]. I will be granted a long-term residency permit/visa by the immigration office in Dublin. Below are my visa details: Visa Category: Long Stay (D) Type of Journey: Multiple Travel Reason: Join Family My husband, Vineet Shali, is employed in Ireland and holds a STAMP 4 residency permit. I am looking to book my KLM flight for August 22nd or 23rd, [redacted], to Dublin, Ireland. Could you please confirm if it is feasible for me to proceed with booking tickets for the specified date, or if there are any restrictions or important considerations I should be aware of? Thank you for your assistance. Best regards, Muskan Choudhary

Booking Reference: W37ZU6 for the flight from SFO to BLR. Our original booking has been altered by KLM, resulting in an extended layover of over 2 nights and 3 days at Schiphol airport between the 12th and 14th of August. The initial itinerary had a layover of only one and a half hours on the 13th of August. Please advise on how to coordinate accommodations, meals, and transit visas between the 12th and 14th of August. Kindly arrange bookings to ensure the layover is no more than a couple of hours. Regards, TURLAPATI

Hello, I had a booking from Mumbai to Saskatoon on May 2nd, which was postponed to July 29th due to COVID-19. Now, it has been postponed again to August 17th, [redacted]. I heard that AirFrance, Lufthansa, and United Airlines are planning to fly soon from India. If KLM starts operating flights from India in August, how will your airline assist us in traveling, as we need to enter in August as per IRCC guidelines. No one is answering calls on the provided numbers. Please provide contact details for someone who can assist us. Thank you.

I have booked flights with KLM to the United States for my wife and me. The booking code is LTK8AD. The itinerary is from Humberside to Seattle via Schipol, returning from Salt Lake City to Humberside via Schipol. The departure date is August 27th, and the return date is September 12th. The total cost was £[redacted].56. Due to the uncertainties surrounding the coronavirus, I decided to cancel the flights. I initiated the refund process for tickets [redacted][redacted], -38, [redacted][redacted], and -36 a few weeks ago, but I have not received any communication from KLM regarding the status of my refund. When checking my booking code on July 13th, I noticed that some flights were crossed out, while others were no longer showing. I am unsure about the refund status and would appreciate some clarity.

Hello, I wanted to share my experience with requesting a refund for my reservation with KLM using the reference number MLMIMF. KLM has confirmed they received my request, but I have been waiting for over a month without any updates. After contacting their call center, I was informed that it may take up to two months to process my refund. When inquiring about the amount I can expect back, whether it will be a full refund or if there are any penalties, I was surprised by their response stating, "You will either receive a full refund or nothing at all."

Hello, I would like to share my recent experience with a flight from Hyderabad to Copenhagen on the 2nd of August. The AirIndia flight (AI [redacted]) did not allow my wife and kids to board, stating it was a mistake by KLM to issue that flight. AirIndia explained that all passengers were heading to the USA for immigration in Hyderabad, while my family's immigration process was in Delhi as European passengers. Consequently, they were not permitted to board. We had to reschedule through KLM (Booking code: OWOLAW) and had to pay for it, even though AirIndia claimed it was KLM's error. KLM, on the other hand, denies responsibility. I kindly request that KLM contact AirIndia to clarify the situation. Please contact me for more details. Have a good day! Thank you, MH Mobile: +45 [redacted]4 Email: [redacted]

Subject: Request for Cash Refund Reversal - KLM I am reaching out regarding the cash refund request I had made to KLM, reference BF3-B2C96FA52982, which was originally accepted on 23rd June [redacted]. Recently, I received an email stating that the refund has now been rejected due to it supposedly being exchanged into a new document, which is not accurate. To provide some context, I had two bookings with KLM. The first booking with reference TIG8LI was made on 19th September [redacted] and subsequently canceled, leading to my cash refund request. The second booking (ref O3L97H) was made on 10th July [redacted], with payment deducted from my PayPal account totaling £[redacted].90. Upon contacting KLM on 11th July to inquire about using the refund BF3-B2C96FA52982 for the second booking, I was informed it was not possible as the cash refund was being processed. I am requesting immediate processing of the cash refund for the first booking without further delays. While I acknowledge the challenges faced by KLM, I trust that the commitment made on 23rd June for a cash refund will be honored. Awaiting your prompt response. Warm regards, Brian R.

I encountered an issue with booking number NQHLVH for passengers H. Richter, R. Schwuchow, and C. Schwuchow. I initially made this booking through Bravofly in January. In July, Bravofly informed me that the booking was canceled, leaving them with no record of the journey. Simultaneously, KLM notified me that the return flight was rescheduled from August 31st to September 2nd, [redacted]. The original booking included two checked-in pieces of luggage for both legs of the trip (DRS-KRS and return). However, the new tickets from KLM do not include this luggage. I have already paid for the luggage and kindly request that it be added back to the tickets. Please send the updated tickets to me at [redacted] I have attempted to contact Bravofly and KLM customer service by phone; unfortunately, Bravofly cannot assist me due to the canceled booking, and KLM cannot help as the booking was made through an agent.

Dear KLM, I booked flights to Amsterdam for myself and a friend through the Hopper app, but the flights were cancelled due to Covid-19. Hopper promised a refund within 90 days, but it has now been [redacted] days with no response, only automated replies. Despite attempts, contacting Hopper's customer service has been futile as they deactivated their email and do not provide a phone number. This has caused a lot of anxiety as I see no progress on my refund, unlike friends who booked directly with airlines. I regret using Hopper and will not do so again, informing others about the issue. Here are the details of the cancellation: Canceled flight with KLM Booking reference: QR9VIQ Hopper reference: A-JQ5GG I am reaching out to KLM in hopes of resolving the refund situation efficiently. Booking directly with KLM would have been a better choice. Thank you for your assistance. Best regards, KM & MB

Subject: KLM Flying Blue - Feedback on Data Collection Process Hello, I recently attempted to update my personal information on the KLM Flying Blue website, but encountered difficulty due to the required acceptance of the cookies policy. I have chosen to reject all cookies and similar policies because I do not wish to be monitored in this manner. I receive numerous similar requests daily, and thus cannot comply with your current process. I initially engaged with your airline to utilize your flight services, not to be subjected to unwelcome surveillance. I kindly request an alternative method to stay connected with you without agreeing to constant monitoring. I urge you to reconsider your data collection practices for the sake of customer privacy. If consent is necessary for others, I respectfully request an exemption. It is important to question the legality of mandatory compliance for continued service. Thank you for your attention to this matter. Best regards, AS

Good afternoon, My name is Begoña Akizu Olano. I purchased three plane tickets from Bilbao to Hamburg for April 7, [redacted], returning on April 14 (ID WOH46B). KLM canceled the flight, so we were unable to travel. I have tried to contact you without success. I also attempted to reach out through Expedia, but no solution was provided. I received three vouchers, but there are issues. Firstly, the vouchers are personalized, and one traveler is a 70-year-old who is considered high-risk for traveling. Secondly, the trip was to visit my daughter who has since returned home. I kindly request a refund for the tickets. It has been 5 months since the cancellation, and I am awaiting a prompt reply. Best regards.

Dear KLM Team, I booked a flight with you at the end of [redacted] under the booking reference provided. Due to the current global travel restrictions, bans, and disruptions caused by the Coronavirus, I believe this constitutes unavoidable extraordinary circumstances under § 651h (3) BGB, which significantly jeopardize or impair the trip and entitle me to freely cancel the contract. My booked flight has been repeatedly listed as "cancelled" in your system, as confirmed during a conversation with your customer service via WhatsApp. Therefore, on August 14, [redacted], I initiated the refund process. However, I have not yet received a response from you regarding my request. Instead, I continue to receive flight details (check-in, reminders) and I am informed of the 90-day processing time. Despite my scheduled departure tomorrow (20.9.), in accordance with § 651h (3) BGB, I expect a refund to be credited to the payment method I provided. I hereby request the transfer of the amount of (EUR [redacted].75) Euro to my account within 14 days. Looking forward to your prompt reply. Best regards, L. Schubert

Hello, I recently bought two tickets for my parents to visit us in the USA over the Christmas and New Year holidays. I learned about travel regulations, specifically Presidential Proclamation [redacted], which impacts their travel. The proclamation restricts entry into the USA for those who have been in the Schengen Area 14 days before entry. Since the Netherlands is part of Schengen, their layover in Amsterdam is concerning. According to information I found, travelers from the Schengen areas cannot transit through Schengen on the way to the USA. I'm surprised I could book this trip on your site given these restrictions. What is the process for handling this situation? Can I cancel the tickets? Thank you. SN, PhD CDC National Center for Environmental Health Newborn Screening & Molecular Biology Branch [redacted] Buford Hwy. NE, MS S109-1 Atlanta, GA, [redacted] ([redacted])-[redacted] [redacted]