KLM Royal Dutch Airlines Customer Service Issues

Hello, I am reaching out regarding our group’s return tickets from Paris to Bogota scheduled for April 22 for 6 people. Regrettably, we were unable to make the journey, and we were refunded only for 5 individuals. The refund for Lorenth Juliana Molano Salazar is pending as it seems she was not accounted for in France. Is there a process to receive the refund for her as well? The ticket reservation number is U4DCV8 for the flight AF436. I eagerly await your response. Best regards, Yuly Dayanna Salazar Valencia.

I flew with KLM on Monday, April 24th from SFO to Amsterdam on Delta [redacted]. My husband and I were seated in 14A and 14C. I accidentally left my Beats wireless noise cancelling headphones on the floor at seat 14A. I realized this after arriving at my hotel and have been trying for three days to reach someone from customer service without success. The lack of live assistance is frustrating. I am hoping to have my headphones returned.

Hello, I had a flight booked from Basel to Seoul with a layover in Amsterdam on May 1st. Due to a delay in Basel, I was rerouted through Amsterdam and Warsaw to Seoul. Despite assurances from KLM that my luggage would be properly transferred, it remained in Amsterdam. I have already informed the counter in Seoul about this issue, but I am still waiting for an update, 24 hours after the incident. My booking number is QON2S8.

Hello, I'm Francisco J Bueno Fernandez and my Flying Blue number is [redacted] with trip code KGZPIU. I've been trying to get clarification on this for the past two weeks with no luck. I received an enticing message from KLM at [redacted] promoting a complimentary stopover in Paris or Amsterdam with my next reward ticket. Despite contacting Flying Blue and being provided with the email [redacted] to arrange this, I have not received any response after sending two emails in the last ten days. I'm eager to take advantage of the complimentary stopover mentioned in the previous communication. Any assistance in this matter would be greatly appreciated. Thank you, Francisco J Bueno Fernandez

On May 14th, I bought a seat upgrade online for my flight and used my Delta AMEX for payment. Upon arriving at the KLM counter in Hamburg, I was told to pay for the upgrade again despite having received a confirmation email for the initial purchase. Due to time constraints and a long line, I ended up paying with my AMEX again. I was given a receipt, but essentially I was double-billed for the upgrade. I need assistance in resolving this issue. The flight in question was KL1778 departing from HAM at [redacted] on May 15th. I originally had seat 18C and switched to 7C. The KLM booking number is 2907TW and the Delta number is JNKR63. My name is Larry F. and my SkyMiles number is [redacted]. I have noticed both charges on my AMEX account statement.

I am the Group Leader for an upcoming tour. We are scheduled to fly with KLM Airlines soon. Some of my adult passengers are interested in upgrading from Economy to First Class, while another parent wants a seat with extra legroom or in Comfort Plus for their tall student. We only received our plane reservations two days ago, and our flight is in 18 days. How can these passengers upgrade their seats? Thank you! MS

My name is Michael Galinski, and I booked a flight with KLM to Lombok last year under booking code O9IOBY for two tickets (Michael Galinski [redacted][redacted] and Christoph Schwarz [redacted][redacted]). Due to a COVID-19 illness, I had to cancel the flight, and KLM provided me with a credit voucher code. Unfortunately, I have misplaced this code. I would like to use this credit to book new flights. Could you please check and provide me with the code required to make the booking? Kind regards, Michael Galinski.

I purchased an additional bag for my flight from AMS to SOU on 5/7. The bag did not arrive with us, and despite being assured it would be on the next flight, there was no confirmation. With a cruise departing from Southampton on 5/8, we needed the bag urgently but couldn't confirm its location in Southampton. My wife had to buy clothes from a mall while I went back to the airport to locate the bag myself. Surprisingly, the bag was found at baggage claim, and we had not been notified. Seeking reimbursement, we have receipts totaling 70 euros and 90.10 pounds sterling. This includes the extra bag cost, cab fares to and from the airport, and the clothes that couldn't be returned. Our confirmation number is 2C8TQU. My name is Darrell Yates.

My name is Ephraim Gilad. On February 16-17, [redacted], we returned from Rio de Janeiro to Tel Aviv with KLM, stopping in Amsterdam. Our ticket PNR was QPJJFL. Upon arrival in Tel Aviv, we discovered our duffel bag was damaged. We filed claim number C [redacted] but were directed to a closed repair location. Ms. Saumau from customer care instructed us to fix the bag, submit the receipt for reimbursement, but nothing happened. The claim was closed without resolution. On May 10, I spoke with Shmuel from customer care, who advised opening a new claim (No. C [redacted]). The claim was closed after payment, but I have not received any refund notification. I am unsure where the money was sent. The receipt was for [redacted] NIS (about 78 Euros). Please assist in locating the refund or provide reimbursement details. It seems there are issues with your system. Thank you in advance. Ephraim Gilad.

Our flight, Heathrow flight [redacted], was cancelled. We were rebooked on the morning flight KL1000. An airport staff member attempted to assist with finding a hotel, but all were fully booked. We had to manage finding accommodation ourselves and ended up paying for a room and transportation. We arrived at the airport at 2 pm and reached the hotel by 7 pm. Seeking guidance on our next steps.

On January 12, [redacted], during the flight KL1669 from Amsterdam to Barcelona, our checked luggage went missing but was eventually located and returned to us after a 2 and a half day delay. This incident resulted in us having to incur unexpected expenses for accommodation, meals, clothing, and toiletries while waiting at a hotel before continuing to our final destination. We have submitted a claim for compensation at the Groundforce office upon landing in Barcelona Airport. Despite attempting to inquire about our baggage claim online, we were unable to locate our booking. The passenger affected by this issue is Mrs. M. Lacoste, traveling on flights KL672 from Montreal to Amsterdam on January 11 and KL1669 from Amsterdam to Barcelona on January 12. The ticket number associated with this journey is [redacted][redacted], and the reservation number is 20SECI. Thank you.

I'm nearly 83 years old and new to using modern technology for booking transport. My neighbor has been helping, but we are having trouble paying for the tickets due to a mix-up with my email address. The smart phone provided a new email I don't use. I'm not familiar with the process and need help resolving this issue. KLM has my details but can't communicate with me. Can you assist with finding a solution so I can meet my friends after half a century? I'm also signing up for a course to learn more about these systems.

On June 21, [redacted], three passengers with booking reference [redacted] under the name WILLOUGHBY traveled from NICE to AALESUND via AMSTERDAM on flights KL [redacted] and KL [redacted]. Unfortunately, the baggage for all three travelers did not arrive at Aalesund Airport. Despite attempting to register in the "delayed baggage" system, the inputs provided were rejected. The passengers are eager to know when they can collect their baggage from AALESUND VIGRA airport or arrange for delivery to their home address at [redacted]/[redacted] Negardsvegen, [redacted] Aalesund, Norway. Assistance in resolving this matter promptly would be greatly appreciated.

Hello, I am writing regarding flight UB3CSK from Dublin to Geneva that was cancelled on May 18th. My companion and I have not yet received our refunds. We would like an update on the progress of the process and when we can expect to receive the reimbursement. We booked through lastminute.com, and they are waiting for your refund. They advised me to contact you as it has been over a month since we last heard from you. Thank you for your understanding. Amélie A. and Eva L.

On June 20th, I flew with flights KL1072 and KL1575 from Manchester to Athens. Unfortunately, it seems my luggage didn't make the connection in Amsterdam. I was told it was put on a flight on June 21st and was supposed to arrive midday. Yesterday, June 23rd, when I went back to the airport, Goldair handling couldn't confirm if it had arrived and couldn't locate it, under the reference number ATHKL36678. Today, they've asked me to list the contents for identification purposes, which includes an expensive outfit for a wedding. However, I no longer have proof of purchase for the items. Is there a way to speed up the search process or claim compensation?

I flew on KL1823 from AMS to BER today, and unfortunately, my checked luggage did not make it onto the plane, which seems to have been a common issue for several passengers on the same flight. I have already filed a report for the lost baggage. However, I urgently need my luggage as I have a connecting flight to China. Despite attempts to contact them, the phone goes unanswered, and the WhatsApp personnel advised me to wait without reaching out to them. It is quite perplexing as typically when luggage is left behind on a flight, it is promptly put on the next available one. I am puzzled why despite multiple flights to the same destination since my flight, my luggage has not been located yet, and no one can provide me with a clear timeline for its return.

I recently flew from Oslo to Amsterdam and had a connecting flight to Toulouse which I unfortunately missed due to a loading issue. It has been three days since then, and my luggage is currently located at Schiphol airport according to my air tags. I have reported the lost baggage to KLM, informing them of the location through text, but I am still waiting for a resolution. KLM has requested that I complete the BIF form, which I did promptly after the incident. I am feeling uncertain about the situation and would like to speak with someone at KLM directly for assistance, rather than communicating through text messages. Thank you for any help you can provide.

Dear Sir/Madam, I am following up on my previous email regarding the missing bags at New Delhi airport. It has been a week, and only one of the four bags has arrived today. The other three are still at Amsterdam airport. The bags are being sent separately, causing inconvenience to passengers and delays. Despite the clear responsibility on your end, there has been no effort to expedite the return of the bags or provide updates to customers. I am considering taking legal action against KLM through the consumer court. Before proceeding, I would like to escalate this matter to the higher management of KLM. Unfortunately, the baggage service agents have not responded to my requests for contact information. Additionally, the customer care hotline only offers automated responses with no option to speak to a representative. Please provide me with the contact details for senior management or an email address for further communication.

Booking Number: UB40RI My bag went missing on my flight from Amsterdam to Basel. I submitted a report for lost luggage online with reference number BSLKL13680. I was contacted by KLM Bologna informing me my bag was found and asked what to do. Unfortunately, as it contained important items like my wife's medication, wedding presents, clothes, and makeup, I requested it be sent to Inverness, Scotland, where I could collect it upon my return. Upon returning, a day later due to flight cancellations, I discovered my bag was not at Inverness airport. When inquiring, I was informed that the case was marked as resolved and closed under BSLKL13680. Yet, I still have not received my bag, and I am unable to track it or receive updates despite no further communication from the airline. Your assistance in resolving this issue would be greatly appreciated. Thank you.

We require wheelchair assistance for both passengers on our return flights. Our airline code is 4APFY9 departing on July 29, [redacted] from Perth to Quito. Arlene Joyce Schwartz, Flying Blue number [redacted] [redacted] [redacted], Platinum level, Business class, and Herschel Martin Schwartz, Flying Blue number [redacted] [redacted] [redacted], Platinum level, Business class, will both need assistance. Our Platinum KLM status allows us three check-in bags each. However, the first flight segment on our return is with Malaysia Airlines, which only allows two check-in bags each on flight MH [redacted]. We are wondering what can be done with our two extra bags that are free for when we transfer to our next two flights on KLM.