KLM Royal Dutch Airlines Customer Service Issues

I am reaching out to file a complaint regarding my damaged baggage after my recent flight from Nairobi to Copenhagen. My journey involved a delay in flight KL [redacted] from Nairobi to Amsterdam, causing me to miss connection to Copenhagen and be rebooked on flight KL [redacted] departing at 10:00 am. Upon arrival in Copenhagen, I noticed significant damage to my new suitcase at the baggage collection area. I am uncertain about the usual procedure for handling such incidents and I am disappointed by the condition of my luggage. I am hopeful that a resolution can be reached regarding the damage.

Hello! I am having trouble accessing my email account where my flight details are stored. I would like to provide my passport information and a new email address. Could you please send the flight information to the new email I will provide? Thank you! Name: Ali Bahman Saralani Passport Number: FP[redacted]

Hello, I encountered a serious issue and sought help from KLM and Air France in South Africa but received no assistance. I had a return flight booked from Berlin to Cape Town from November 1st to November 17th, with the booking reference K6O3UK. Subsequently, I booked a flight for my brother to join me in Berlin on November 23rd, booking reference VT77LX, made on November 14, [redacted]. Due to an emergency, I requested a refund for my brother's flight VT77LX within an hour of booking. Although I received confirmation of the refund request for my brother, Roberto da Silva, amounting to R6816.40 (ZAR) due to my Flying Blue membership and timely refund request, I encountered technical issues while trying to check in for my return flight on November 17th with booking reference K6O3UK. I was informed both mine and my brother's flights had been canceled, a mistake I did not make. Despite my calls to Air France in South Africa and their suggestion to contact Air France in France, I was unable to resolve the issue. Consequently, I had to book a new return flight to Berlin, with the booking reference KJK8RT. As a frequent traveler with KLM/Air France who has never previously faced issues, I am seeking assistance in resolving this matter promptly. I have attached all relevant documentation, including emails regarding the refund request for my brother's flight VT77LX. Thank you for your attention to this matter. Best regards, Daniella da Silva

Hello, I'm traveling from Frankfurt to New York with a layover in Amsterdam. My train to the Frankfurt airport has been delayed. The 9 AM train got canceled, and I have a new one arriving at the airport's train station by 12:06 PM. My flight to Amsterdam is at 2:15 PM. I have one checked bag. Will I make my flight? If not, is there a later connection to Amsterdam I can take to catch the NYC flight? Thank you! Best, Regine.

I flew from Colombia to Paris with a connecting flight to Dublin by KLM. Unfortunately, upon arriving in Dublin, my luggage did not make it. I waited for 45 minutes in the long line at the baggage desk but had to leave to catch my bus home. The missing bag is a large black suitcase with four wheels and an adjustable handle. I hope it can be located and sent to me at 9 The Terrace, Strand Street, Tramore, Waterford, X91YP63. My flight booking code is LTZYE3, and my name is Colin Buckley. You can reach me at [redacted] 86 [redacted].

My flight from MSP to AMS on Sunday, 12/18, was delayed nearly 3 hours, causing me to miss my connection to Frankfurt. KLM rebooked me for a different flight, DL9280, to Frankfurt on Monday, 12/19. However, upon arrival, my bag was not there. I filed a lost bag claim, FRAKL75596, and spoke to a KLM agent in Frankfurt who suggested the bag might still be in AMS but should be en route to Frankfurt as the final destination. Another agent mentioned the bag might have been on Lufthansa's flight, LH99, to Frankfurt. I am unsure where my bag is currently located, whether in AMS or FRA. The missing bag is a medium-sized hard shell one with a paper inside containing my name and cell number.

My flight from Minneapolis to Amsterdam on Sunday night was delayed by almost 4 hours, causing me to miss my connection to Frankfurt. KLM rebooked me on a different flight to Frankfurt for the next day. Unfortunately, upon arrival, my bag did not show up. I filed a lost bag claim and spoke with KLM and Lufthansa agents. One said it should be on its way to Frankfurt, another mentioned it might have been on a Lufthansa flight. I am uncertain if the bag is in Amsterdam or Frankfurt. It is a medium-sized hard shell bag with my name and cell number inside.

Sehr geehrte Mitarbeiter von KLM, ich versuche, ein Surfboard für meinen Rückflug von Los Angeles nach Hamburg am 13.01.23 als Gepäckstück hinzuzufügen. Leider finde ich keine Webseite, um dies zu tun, und auch keine deutschsprachige Telefonnummer für direkte Unterstützung. Mein Buchungscode lautet J2RBEU, mein Name ist P. Hofmann. Ich würde mich über eine Kontaktaufnahme per E-Mail freuen. Mit freundlichen Grüßen, Petra Hofmann

Subject: Re: Flight Re-Booking Dispute Dear KLM Customer Care, I am reaching out regarding the recent email informing me of the re-booking of my Warsaw-Schipol-Cape Town flight due to the cancellation of the Warsaw-Schipol segment. My booking code is VWWEUJ, and I am traveling as Daniel Evert van der Merwe with Flying Blue number [redacted] [redacted] [redacted]. I understand the circumstances that led to the re-booking; however, I was disappointed that this was done without my consultation. I feel that my right to provide input on the alternative flights was not considered, which I find troubling. I do not accept the re-booking presented to me. I will review the options available and will provide you with my decision on which new flight(s) I find suitable in due time. Please acknowledge receipt of this message at your earliest convenience. Regards, Daniel van der Merwe

Hello, my name is Alma Sofia Velazquez Cerna. I traveled on the KL1033 connecting flight from Amsterdam to London last Saturday, December 17th. Unfortunately, I misplaced my iPad Air with a blue cover featuring flowers on the back at the seat in front of me on the plane. I promptly informed the staff upon disembarking and followed their instructions to fill out a form with my email and situation details, but I have not received any response yet. I tried calling Cobalt Ground Services at Heathrow Airport for hours without success. Even after multiple attempts to contact them and KLM via email, I have not had any luck retrieving my iPad. I discovered a baggage reclaim page on the KLM website, but it seems I can no longer reclaim items from that flight. The lack of communication and assistance from both KLM and Cobalt has been extremely disappointing and frustrating. I urgently need my iPad back as it contains important work-related information.

I am a student at University Cork College and had booked a flight to return to Calgary, Canada for Christmas back in September. My original itinerary included KLM Flight [redacted] from Cork to Amsterdam on December 17 at 6:00 A.M. However, upon arrival at Cork Airport, I discovered that the flight had been cancelled without prior notice. Unfortunately, this led to me missing my connection to Calgary and having to book a last-minute flight from Cork to Calgary. The new flight itinerary I ended up taking was from Cork to Amsterdam on December 18 at 1:00 P.M. with connections to Minneapolis and eventually Calgary. I am now seeking a credit or rebooking for the return flights on January 9-10 that I initially booked but no longer need. Additionally, I am looking to be compensated for the costs incurred due to the missed flights, which amounted to almost $[redacted].00 CDN.

I am seeking assistance with a flight booking issue from Dublin to Bangkok on December 26, [redacted], made through lastminute.com. Unfortunately, the ticket I received is for January 26, [redacted], instead. I have urgent plans to meet my future wife there for New Year's celebrations and potentially our wedding. However, lastminute.com is requesting an additional [redacted] euros to correct this error, offering a new ticket for December 27, [redacted]. This situation has caused me distress, as it affects not only my holiday but also my personal life. I kindly request the necessary corrections to be made promptly or a refund so I can make alternative arrangements with another airline. Thank you for your attention to this matter.

Hello, I am inquiring about the status of my lost luggage compensation claim. It has been nearly three months since I submitted the Compensation form on October 29th, and I have not received any updates so far. My luggage went missing on October 7th after I missed my direct flight from Paris to Warsaw, AF [redacted], due to a Customs staff strike. I was then rerouted by an Air France Customer Care airport agent at no extra cost to the following flights: Paris (CDG) - Bordeaux (BOD) AF7624 Bordeaux (BOD) - Amsterdam (AMS) KL1318 Amsterdam (AMS) - Warsaw (WAW) KL1369 Despite submitting a lost luggage form and later a compensation form on the website after 21 days, I have not had any response from Customer Care. Thank you, I.T. Booking U6M5B4 File reference C-[redacted]

Hello! I have a booking with order number: LYP6T7 and airline booking reference R2GEWE for 4 passengers, but I made a mistake in one of the passenger's names. The way I initially wrote it was ERIQUE SOTIL (first name) OÑATE SOTIL (last name), however, the correct way is as follows: ENRIQUE SOTIL (first name) ONATE CULSAT (last name). I am seeking your assistance with correcting this to prevent any confusion at the airports for this specific passenger. Best regards, J.D. Merlano

Hello, I'm Simranjit K. Yesterday, I was supposed to fly from Delhi to Amsterdam and then catch a connecting flight to Toronto, but my plans got disrupted due to a cancellation. While in Amsterdam, I was informed that my luggage was sent to Montreal. Unfortunately, I didn't have time to report this due to the rush. I am now in Toronto and seeking assistance in locating my luggage as I couldn't find any contact information for KLM Airlines. Could you please help me with this matter? Thank you.

Complaint number C-[redacted] regarding KLM has not been resolved. KLM needs to contact my insurance company AVIVA Travel Claims at PO BOX [redacted] CHICHESTER PO 18 8WP UK, reference number NAI [redacted]0, phone +44(0)[redacted]. This complaint is about a delayed flight from Manchester to Amsterdam on 5/6/22, causing the loss of a cruise ship holiday (flight no KL1070). I will reach out to the UK Travel Insurance Ombudsman, CAA/ATOL/ABTA, and solicitors if the issue is not addressed. I booked a cruise holiday for my wife's 60th birthday, protected by ATOL/ABTA, and it did not happen. Please respond by January 31, [redacted], on these matters. You can reach me at +44 (0) [redacted]7 for details, and all documents are with my insurance company. Kind regards, Mr. K OCONNELL.

I flew business class on flights KL934 and KL877 on November 30th with reference SPKSHP. Unfortunately, one of my small carry-on bags was checked and then lost. I filed a claim on the same day under reference BOMKL17042. However, the Lost Baggage tracker has not been updated since. KLM called me on December 20th to inform me that my case was found in Stockholm, but as of December 29th, I am still waiting for it with no updates. I've been trying to contact KLM via phone without success. When I reach out on Whatsapp, they keep assuring me they will update me once there is progress from the relevant team. It has been 29 days without my luggage.

Hello, I made a booking with the booking number LNFT2T for two passengers. I attempted to pay with PayPal, but my bank declined the transaction as the card was over its limit. I would like to proceed with the booking for Madrid to Amsterdam to Houston using a different card. Could you please guide me on how to make the payment with the new card? The payment reference number is 267600B35PRB. Thank you, Marion Graciani Sanchez.

I recently booked a trip from Edmonton to Lisbon for March, which I arranged in December. To my surprise, upon checking my KLM app, I discovered a notification that some of the flights for this trip had been canceled. Strangely, I didn't receive any email or other communication regarding the cancellations. The KLM agent I spoke with tried to rebook the canceled parts of our trip, but unfortunately, there were errors made, such as scheduling the replacement flights on the same dates as other existing flights. Despite my requests to speak to someone else for assistance, the same agent continued to handle the situation and put me on hold multiple times. With the journey approaching in two months, I am eager to ensure everything is sorted out correctly. This experience with KLM has fallen short of my expectations, and I hope these issues can be addressed promptly. Thank you.

Dear Customer Service, Our return flight from Edinburgh to Amsterdam on April 22, [redacted], has been altered, much to our surprise. Our booking code is NICZOA. As a group of seven elderly ladies around 80 years of age, enduring a 5-hour layover at Shiphol is quite a daunting prospect. In light of these flight changes, we kindly request some form of compensation, perhaps in the form of a FREE DINNER for our group during our wait at Shiphol. Please respond promptly, as we are eager members of the Seniors' Club from Linköping, Sweden, on a voyage to explore the world. Warm regards, Adele Pierrou