Juniper Bank (Mastercard) Customer Service Issues

I'm currently trying to make payments but keep encountering issues such as getting the runaround through phone calls and with your online experts. Unfortunately, after passing the issue around, no progress has been made. If you genuinely want to assist, please reach out to Tom Kolenic at [redacted]. I’m Norm, and I am managing his affairs since he doesn’t use a computer. Tom needs to make payments on a delinquent card, and we are unsure where and to whom the money should be sent. The preferred call times are between 11:00 am and 11:00 pm EST. If you can't reach him, kindly leave a detailed message with a reliable callback number, and he will promptly return your call within 30 minutes. Thank you for your attention. Feel free to contact Tom directly as the email provided is monitored.

I usually set my credit cards to "pay statement balance," but when I purchased a car in July, I wanted to carry over a balance of $[redacted].29 for a month and only pay the minimum due. When my bank sent a notice about a potential payment exceeding my account balance, confusion arose. Despite sufficient funds, a delayed balance update led to an overdraft. After addressing the issue and contacting Juniper, a fee was imposed. Seeking a fee reduction due to the learning experience, my call to Juniper was met with a crowded background and revealed training in progress. While I understand they are not obligated to refund the fee, I inquired about the possibility. Juniper's long-standing customer service relationship prompted my inquiry.

Hello! I'm Salvacion Labella. Up until last December [redacted], I used ERC to pay my Juniper credit card balance through your services. However, they have stopped receiving payments from my bank. I have a remaining balance of approximately $3,[redacted].39, and I am looking to pay it in monthly installments of $[redacted] through the Juniper App. Unfortunately, I noticed that the app has also been disconnected. I am seeking assistance on how to regain access to the Juniper App so that I can resume making payments towards my balance. If possible, I would like to reconnect the app. If anyone could help me with this, I would greatly appreciate it. Thank you for your support. My contact number has been updated to +[redacted]49, and you can reach me via email at [redacted] - Salvacion Labella