JCPenney Card Services Customer Service Issues

1. The shoes I returned were two sizes too small and not what I had ordered. I also did not receive my $10.00 Rewards back. 2. I purchased defective watches at Westland JCP and could not exchange them due to a no-return policy without a receipt. I am frustrated as I have raised concerns before about the lack of itemized statements with mail-order items and billing statements. I have been a loyal customer for over 30 years, always paying on time. The local store staff know me well and can vouch for my honesty. I am eager for a prompt resolution to these issues. Thank you in advance for your cooperation. Sincerely, Ms. Jennie Selim.

I placed an order for two products on October 12. One product, the duvet cover, arrived a few days later and was fine. However, the second product, the comforter, is still marked as "in transit" with tracking number 1Z[redacted]. Despite reaching out to both UPS and JCPenney, there is no update on it. A UPS representative mentioned not receiving the package from JCPenney. I kindly request that JCPenney investigate this promptly and either send a replacement or refund the amount charged. Thank you, Corrine J. Address: [redacted] S. Eastland Center Drive #[redacted], Independence, MO [redacted] Phone: [redacted]

I placed an order for a jacket for Wisconsin on 11/24/18 with expedited shipping expected by 11/28/18. Despite receiving an email today, 11/30/18, stating that the jacket has now been shipped, it has yet to arrive. I needed it for the cold Wisconsin weather and for my trip to New Hampshire today. Unfortunately, due to a security sensor not being removed in the Indianapolis store, I couldn't take the jacket, as I then had to leave for Wisconsin. I have evidence of my communication and purchase. As a busy traveling surgeon, I rely on efficient service. This delay has caused significant inconvenience. As a Platinum JCP card holder, I am disappointed with the experience. -Tamy P. [redacted] [redacted]

During my recent call with the customer service representative, Rose, and her supervisor, I encountered a disappointing experience. The supervisor's constant interruptions made it challenging to address my concern regarding the duplicate payments on my bill. Here is a brief overview of my situation, which I later discussed with Karen, the Manager of Customer Service: - Made a duplicate payment of $67.97 on December 3 through e-bill online, lacking a confirmation number, which I usually document for record-keeping. - Encountered technical difficulties on JCP Payments website on December 4 when checking my payment status. - On December 5, I made a second payment of $38.97 over the phone and was provided with confirmation number [redacted]3. - Discovered on December 6 that both payments were processed, resulting in frustration due to the lack of e-bill alerts. - Requested a refund through the manual process, aware that it may take up to 7 days, finding it inconvenient and outdated for an e-bill system. Karen, the Manager of Customer Service, attentively listened to my concerns regarding the overpayment issue.

I purchased a product with a promised free sizing and a 36-month interest-free payment plan. After waiting for 3 weeks, I was informed that they couldn't resize the item and I had to reorder it at no extra cost. When I went to the store yesterday, the customer service was poor and the staff unhelpful. Eventually, another agent who was more knowledgeable helped, but then mentioned changing the repayment plan to 24 months interest-free instead of the original 36 months without my consent. After a discussion, I was informed that the money was already refunded to my credit card. Now, I'm left without the product after a long wait. I'm considering involving my legal team, so any advice on how to proceed would be appreciated. Thank you.

I need to cancel order #[redacted][redacted] made on the JCPenney card belonging to C. Massey due to an issue with an incomplete shipment of curtains. The original order was for 10 curtains (order #[redacted][redacted]), but only 7 were delivered. It took nearly 2 hours to reach customer service, where I spoke with a helpful representative, despite language barriers. I purchased the curtains on sale using a different credit card under T. Noel's name. The curtains were mistakenly sent to the wrong address instead of Columbus, GA. To correct this, I reordered using my credit card. T. Noel is unhappy and has contacted the Columbus JCP store to resolve the missing items. Please cancel the JCP card order for C. Massey for 10 Eclipse curtains. I avoided sharing sensitive information here and attempted to contact other listed numbers unsuccessfully. Overall, the online customer service experience was disappointing.

On December 28, [redacted], at JC Penney in Springfield, IL, I returned jewelry. The total refund amount on my receipt was $[redacted].09. I used my personal credit card for the purchase, not a JC Penney card. However, when I checked my February credit card statement, I only received a refund of $56.85, not the full amount. I have not found the remaining refund on my January statement either. I have tried calling the numbers listed online, but I couldn't reach a live person. I still have the original receipt from my return. I am unsure whom to contact to resolve this issue or what steps to take next. Appreciate any guidance. Thank you and have a great day. - Cynthia (Cindy) M.

I've been trying to purchase items from JCPenney, but I keep getting locked out of my account when I enter my credit card information. It's not the card number that's the issue; it's inputting the billing address that seems to be causing problems. This is the only place I've used this card, and it's frustrating to encounter this issue here. I need my items to arrive by March 14th, but being locked out of my account repeatedly without a solution is very frustrating. It feels like there's no clear resolution in sight. Can someone please help me understand what's causing this issue?

I spent over 30 minutes navigating your automated system just to speak to a representative, which was frustrating. I am missing an item from my order on June 29th. I was refunded $23.56, but this amount seems to be incorrect as it matches a different returned item. Additionally, there is a credit of $21.99, which does not align with the cost of my item plus sales tax. The confusion regarding these refunds is causing me great inconvenience, and the lack of assistance from customer service is disappointing. -Jacqueline W.

I previously had a JCPenney card that was closed. I applied in-store to reopen the account in early July [redacted]. Lately, I have been experiencing issues with my mail delivery, likely due to postal service challenges. I have not received my new card or statement, as expected based on information from the postal office emails. I'm worried that my items, including the new card and bill, may have gone missing or been stolen amidst the ongoing mail delivery problems.