It Works! Customer Service Issues

Hello, I have encountered issues with receiving responses to my emails sent through Gmail and my eSuite account. Nevertheless, I am raising a ticket concerning my autoship deduction. I recently joined the company as a distributor under J. Dychioco, but had to resign two days later due to family matters. Unfortunately, my step-father prevented me from continuing due to personal reasons. Unaware that my autoship was active since I did not engage with the business, I am inquiring if a refund is possible as I require the funds for school. Additionally, I would like to close all distributor accounts. Regrettably, circumstances beyond my control impede my ability to progress with the company. I appreciate your understanding and hope for a resolution. Apologies for any inconvenience. Have a great day!

I am requesting a refund for my recent order. I encountered issues regarding receiving my login details and order confirmation. Despite having an order number and the amount charged to my bank account, I never received an email confirmation. The representative, Tiffany Herr, who facilitated the purchase confirmed not finding my order when I inquired. The purchase was made on January 31st for a Thermofight product through Tiffany's It Works page. I bought it from the retail side, not as a loyal customer. My inability to track the order is frustrating as I am told I do not exist in the system when trying to access my account. I have proof of payment through screenshots of a successful order message and my bank statement. The lack of communication and delay in receiving the product is concerning. I urgently seek a resolution or a refund for the $76.00 spent on this item. I would appreciate a prompt response via email. Thank you for your attention to this matter.

I purchased products from a representative in January, unaware of being enrolled in an auto-ship program. Despite being promised an email with details, none arrived. After my credit card was charged on February 28, I contacted the representative to express my desire to opt out and discontinue further charges. I was instructed to refuse the upcoming delivery, yet I have not received a refund or heard from the company. Another unauthorized charge appeared today. My attempts to call have been unsuccessful. I urgently need assistance to cancel my auto-ship enrollment and receive a refund for the two months of charges totaling $82.39. Your prompt attention to this matter is greatly appreciated.

I had a lost order with FedEx previously, causing a lot of trouble. Currently, I'm expecting a replacement order from It Works. I requested FedEx to leave the package at their location for my pickup, but they declined. I also asked for a required signature upon delivery, which they couldn't accommodate. I'm concerned about a potential repeat of the lost package. Could someone from It Works adjust the delivery options for my order? I'd like it sent to a FedEx location for pickup or with a required signature. My tracking number is [redacted][redacted], and I'm Kristy Navarrette, a new distributor awaiting my first sample package. Your assistance is appreciated.

My former supervisor suggested that I try the It Works Greens Chews. I agreed to purchase one month's supply for a trial. However, she must have used my information without my consent because I keep getting billed for additional shipments that I can't afford. I've been charged four times already and recently received a bottle of pills called Rejuvenate, also charged at $37.15. Despite informing her multiple times in the past three months to stop these shipments, I still receive them. There was no contract or agreement for recurring charges. I need assistance in reaching out to the company directly to emphatically convey that they do not have my permission to debit my account and that I do not want any more items from them. I appreciate any guidance on how to resolve this issue.

I am a 70-year-old on social security. My niece, Mercedes Gleba, started to sell "It Works". She posted on instant message, and I wanted to help her get started, so I ordered the Greens for $43, thinking that was for three months. I misunderstood, and when I realized it was $43 each month for three months, I returned the last two unopened. Mercedes paid for the first month on her personal credit card. Although I emailed you and called to cancel and requested that you not ship the 2nd and 3rd package, you did anyway. I would appreciate you crediting Mercedes' account for the last two months. It was a misunderstanding on my part. I cannot afford another $86 for something that doesn't do anything for me. Thank you for understanding an old lady's misunderstanding. I appreciate your help.

I have been trying to resolve an issue with the person I placed an order with. I mistakenly signed up as a distributor and have been charged $20 per month for four months, totaling $80. Despite multiple messages assuring me it would be fixed, the charge persists. I am requesting the $20 monthly charge to cease and the $80 to be refunded. Additionally, I requested to halt the automatic coffee shipment, as I do not want the product. However, I received it again. I would like to return the product and receive a $39 credit. While I enjoy the product, the service has been lacking. If this matter is not resolved promptly, I may need to involve my credit card company to block It Works from charging me. I prefer to continue ordering without issues. I am seeking alternate ways to place and amend orders without relying on the individual I have been communicating with. The invoice ID is #[redacted]0. For any inquiries, please contact me at [redacted]. Upon resolution, feel free to email me. I am hopeful for a swift resolution to this ongoing four-month issue. Thank you.

I am resending this email as advised by my credit card company. If there are any charges applied and items sent, I will return them with tracking for proof of delivery. Please contact your "distributor" Keri Lee Pollack, who has not responded to me since I mentioned that I was not informed of the $50 cancellation fee. I am not willing to pay $44 for 12 kcups again. I will escalate this issue to the BBB and inform others about this situation. Thank you. E.K. I do not agree to this order. I was persuaded to "try" the product without being informed that I was committed to a 3-month subscription. The cost of $44 for 12 kcups is much higher than the retail price. All our communication is documented in text messages. The person who set up the account for me is Keri Pollack. Upon logging into the site for the first time recently, I discovered the $50 cancellation charge. If any additional charges are made, I will dispute them with my credit card company, providing evidence of the initial texts from Keri and my unanswered messages over the past two days. I will also lodge a complaint with the BBB. Do not charge my card again. Thank you. E.K.

I am inquiring about the possibility of returning my business starter kit because I was disappointed with its contents relative to the price paid. The expectations I had were not met, and I feel overwhelmed with the responsibilities of being a distributor. The product is high-end and expensive, limiting its appeal to a specific demographic that I do not feel comfortable selling to. I reviewed your return policy and observed that returning unopened or "new" products is permitted. I did open the box to inspect its contents, and I found it unsatisfactory, prompting my decision to return it. I intend to return the unused and unopened items in a smaller box to reduce return shipping costs. I appreciate the support of the lady who enrolled me, despite my decision to discontinue my distributorship. Thank you for your understanding.

On 9/8/[redacted], I purchased Collagenworks, not knowing it would lead to a monthly charge after the initial 3 payments of $33.00 each, as the representative failed to disclose this information. Despite only opening the first box and experiencing breakouts, I was informed after the 30-day mark that a refund couldn't be processed. The representative suggested selling the unopened products and provided a customer service number, claiming her upline was unavailable to assist. Now I'm unable to reach customer service or escalate the issue. I feel frustrated and deceived by this lack of transparency and want a resolution. Your assistance would be greatly appreciated.

I recently ordered two boxes of greens for my husband and myself to be shipped on the same date. However, I had to change the shipping date due to him running out. I received an email stating Dona Carson's box was sent out on the 14th, but I'm unsure about the status of our two boxes. It seems phone support is unavailable as I couldn't find any contact numbers. If possible, please contact me at [redacted] or email me. Thank you. - Dona and Terry C. at [redacted] Barron Ridge, Keithville, Louisiana [redacted].

Hello! I'm Lillian. I recently contacted an ItWorks distributor named Alexa Boss to learn more about the company and potentially test products or become a distributor myself. We agreed to start as a 90-day tester. I provided my information for her to set up my account. Although she recommended the keto coffee and chocolate super greens, which I purchased, I had hoped to try more products during the next three months. I wasn't aware that the products would be automatically shipped for the entire 90 days until after the fact. When I raised this concern with Alexa, she mentioned it could be adjusted in my account settings. However, I later discovered that I couldn't remove the initial auto shipment without affecting my membership requirements. I would appreciate it if the first auto shipment (coffee & greens) could be cancelled to receive only the new products going forward. Thank you!

Hello, this is Brooke Larson. I wanted to bring to your attention that I noticed charges on my bank account dating back to November. After canceling a subscription due to an unwanted automatic shipment that cost $[redacted] per delivery, I resolved the issue. However, I recently discovered monthly charges of $20 since I canceled everything in November and ceased using the service. I am unsure why these charges are continuing despite my previous cancelation. Your prompt assistance in clarifying this matter is greatly appreciated. Though $20 may seem insignificant, these recurring charges for a service I no longer utilize are becoming burdensome. The dates of the transactions affecting my account are 3/23/20 (still pending), 2/24/20, 1/24/20, 12/24/19, and 11/30/19. Thank you for your attention to this issue.

I am requesting a refund for the $[redacted] I paid to join. I wasn't aware that I needed to buy products and rely on others to test and purchase them. Unfortunately, I can't afford to do that given my current financial situation. I am struggling to make ends meet, and if no one tests the products within 90 days, I'll be at a loss. Out of 50 texts I sent, only two people responded to me. Therefore, I kindly ask for a refund.

I purchased hair, skin, and nail vitamins from your company based on a recommendation for hair growth. I signed up for a monthly subscription for six months. Unfortunately, after just one month of using the vitamins, my skin broke out severely in cystic acne. Despite drinking the recommended amount of water daily, my face has never been in such pain. When I tried to cancel my subscription, I was informed of a $50 fee, which I accepted, but the system continued to charge my card. I have been unable to reach anyone through the provided phone numbers, and I am extremely frustrated. The impact on my skin is so severe that I now need to undergo a six-month treatment with isotretinoin. I am requesting a refund for the latest charge, as I made multiple unsuccessful attempts to cancel. I am willing to pay the cancellation fee, but it is unfair to be charged for a product that has significantly affected my self-confidence.

Hello, I recently received unexpected packages and invoices that I did not authorize. It seems there was a mix-up with the orders made through my contact, resulting in me receiving items I did not request. I had initially ordered a BOGO ThermofightX on May 24th, but instead received ThermofightX and Chai Tea. After notifying the lady assisting me, I was told the correct order would be shipped. However, I received the wrong items again along with a new invoice. Subsequently, I received another package containing ThermofightX and carb control, which I did not order. I am seeking clarification on these unauthorized charges and deliveries, especially since I have severed ties with Evelyn Ingold due to issues related to this matter.

I am Alfa Lopez. In April, I made a purchase from a friend of a friend to support the business. I provided my information to Monique Cool for the transaction. Unexpectedly, in May, I noticed a $75.95 charge for an order I did not place. Despite reaching out to Monique Cool via text and call for assistance, she did not respond. I recently discovered another unauthorized charge of $75.95 on June 20th, which is still pending. I did not authorize multiple transactions with this company, just one. I am seeking guidance on how to cancel the unauthorized transaction and halt the shipment I have not yet received. I wish to avoid involving my bank and recovering my funds that way. Any assistance in rectifying this unauthorized transaction would be appreciated. Thank you, Alfa Lopez.

I was initially informed that the monthly charge for being a distributor would be $20 for the apps. However, I have been consistently charged $[redacted] each month since signing up. Not only that, I have been billed for products I did not order, totaling $[redacted] monthly for the past 3 months. I have only received the items I actually wanted once, returning the rest. I am requesting refunds for both the unauthorized product charges and the overcharged distributor fees. The correct price should have been $89, not $[redacted] as I have been charged. These financial discrepancies have put me in a difficult money situation, and continued charges could lead to serious consequences. Please process my refunds promptly. Clarity and accuracy in transactions are crucial for a positive customer experience, and I hope to see improvements moving forward.

I purchased your skinny coffee before, but I didn't expect it to keep sending me more without my consent. I've been trying to cancel my subscription as I don't want to keep receiving it. However, it seems I can't cancel it because my account is less than 3 months old. Over $50 keeps being withdrawn from my bank account, and I really need you to help me by cancelling my subscription. Thank you.

I'm seeking assistance regarding unexpected charges for marketing services. The initial agreement was for a $20 monthly fee, but I've been consistently billed more. Despite having funds in my account, these charges are creating financial strain. Communication with the company has not been successful in resolving the issue. I fear the ongoing charges will lead to severe financial difficulties for myself and my daughter. I'm willing to return any unordered products received for a refund and require immediate help to cease the incorrect charges. Your prompt attention to this matter is greatly appreciated.