Importcds.com Customer Service Issues

Archive 1

The following are issues that customers reported to GetHuman about Importcds.com customer service, archive #1. It includes a selection of 3 issue(s) reported June 14, 2019 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
I recently completed order number 1[redacted]-5499SA using my credit card. However, I encountered an issue where the order contained multiple quantities of items that I had previously searched for last week and deleted. After making the payment and receiving the receipt, I noticed the errors. Could you please adjust the quantities of the following 9 items to only 1 each and issue a refund to my credit card? Alternatively, cancel the entire order so I can reorder after receiving the refund. I apologize for any inconvenience this may have caused. The items that should only have one quantity each are: Best of Johnny Preston, Blue Velvet, Endless Sleep, Legend of the Black Scorpion, Match Point, Take the Money and Run, Vicky Cristian Barcelona, When will I see you again Best of, and Wonder of You-The very best of Ray Peterson. The next 7 items in the order should be completely removed: Klute, One Eyed Jacks, The Bakers Wife, The Man from Laramie, The Naked Spur, Myrmidons of Melodrama: The Definitive Collection, and Midaq Alley. Thank you for your assistance.
Reported by GetHuman-colbayli on Friday, June 14, 2019 4:24 AM
I recently placed an order with the number 1[redacted]-5499SA using my credit card, but the order contained duplicate items that I had previously searched for last week, which I had already removed from my cart. Upon receiving the confirmation and realizing the mistake, I would like to request a correction for the following items. Ideally, I would appreciate it if the nine items could be adjusted to one of each instead of two. The items are: 1. Best of Johnny Preston 2. Blue Velvet 3. Endless Sleep 4. Legend of the Black Scorpion 5. Match Point 6. Take the Money and Run 7. Vicky Cristian Barcelona 8. When will I see you again Best of 9. Wonder of You-The very best of Ray Peterson Also, the next seven items on the order are incorrect and should be completely removed: 1. Klute 2. One Eyed Jacks 3. The Bakers Wife 4. The Man from Laramie 5. The Naked Spur 6. Myrmidons of Melodrama: The Definitive Collection 7. Midaq Alley I apologize for any inconvenience this may have caused and appreciate your assistance. Thank you.
Reported by GetHuman-colbayli on Friday, June 14, 2019 4:25 AM
I ordered The Tom Petty Anthology Box Set last night with Order # 1[redacted]-9480SA. I didn't realize that the set was supposed to come with an extensive multipage booklet. I have reached out multiple times through messages asking if the booklet is included but have not received a response yet. Unfortunately, I received the order without confirmation of the booklet. I am unable to return the item due to the current situation with the virus, and I am concerned about getting a refund. If this matter is not resolved, I will need to continue sharing negative feedback on social media platforms and other review channels until I receive a full refund.
Reported by GetHuman-grnmus on Tuesday, April 21, 2020 6:17 PM

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