Hyatt Hotels and Resorts Customer Service Issues

I encountered an issue with your staff and management during my recent hotel reservation in Columbus, Georgia for May 31, [redacted]. After booking online, upon arrival at 2:30 pm on the same day, the staff was unable to find my reservation under the name Bailey, James. Despite explaining and checking with Expedia, I never received a confirmation email. Subsequently, I noticed a $[redacted].84 charge on my bank account from the hotel on June 1, [redacted]. When I inquired about the charge, the staff initially didn't locate my reservation until I mentioned being a Jr. Furthermore, they refused a refund stating they had the room available all night. I believe I shouldn't be penalized for their error. I hope for your assistance in resolving this matter and improving employee training and management at this specific location for better customer service. Thank you for your attention to this matter.

I worked at the Colorado Springs location on Delmonico Rd and was unexpectedly let go because I had to leave early to take my 6-month-old baby to a lung specialist as she was having trouble breathing. Despite coming in that day to assist as much as possible, I was terminated on the spot. Interestingly, another co-worker called in sick that day and took the entire day off but remains employed. This situation seems unfair to me. With my baby's urgent medical issue, her doctor requested a same-day appointment at 4:30 pm, so I scheduled it to allow me to work as long as feasible to help out. The abrupt dismissal without any consideration for my circumstances felt disrespectful. While I wish to be reinstated, I believe this incidence needs to be addressed.

I was disappointed with the customer service I received. The room was not cleaned, and I was not given fresh towels and linen. Management advised me to request housekeeping, which I found unfair as cleaning should be automatic. The initial sheets were dirty, and I had to put new sheets on myself. Despite the hotel being pet-friendly, neighboring dogs barked incessantly. When I requested to change rooms, I was informed that no alternative was available. This experience was inconvenient as a paying guest and diminished my enjoyment of the stay. I am requesting a refund for at least one night's stay due to these issues.

During my stay at the Hyatt Place Durham/Southpoint from 8/17/18 to 8/20/18, I encountered several issues that fell short of the usual Hyatt standards. Upon check-in, I was initially given a room with two queen beds despite my king room reservation. After showing the clerk my confirmation email, I was reassigned a king room which unfortunately had leftover beer in the fridge, requiring yet another room change. In addition, I discovered my room lacked towels late at night, leading to another trip to the lobby. The following day, the weight room was inaccessible and the pool closed due to staffing errors and over-chlorination. Furthermore, my military discount was not honored upon check-in. This series of inconveniences, from room discrepancies to cleanliness oversights and facilities issues, left me questioning if these service shortcomings are indicative of a shift in Hyatt's standards.

On September 10th, I made a reservation for 2 rooms through Ms. Linn LeBlanc and completed the credit card authorization form for them. Upon arrival, I was informed that only one room was checked in. The receptionist assured me the second room would be taken care of. However, upon checking out, I was charged for both rooms along with Ms. LeBlanc. The Manager, Bryan Vargas Ramirez, promised to resolve the issue, but it has not been fixed yet. I urgently need this matter addressed. If the staff are not trained properly, it leads to these costly mistakes that inconvenience customers like both Ms. LeBlanc and myself. My name is Edgardo Burgos, and I stayed on September 10th at the Orlando International Airport Hyatt Regency.

On September **th, Ms. Linn LeBlanc made reservations for two rooms and filled out the credit card authorization form for them. I got an online request for both rooms but was only checked in for one. When checking in, I was informed by the receptionist about the situation and was assured that the second room would be taken care of with the correct credit card. However, upon checking out, I found out that both Ms. LeBlanc and I were charged. Manager Bryan Vargas Ramirez said he would resolve the issue, but it hasn't been resolved yet. I need this fixed promptly. The staff members should be more knowledgeable about their responsibilities to avoid mistakes that inconvenience guests. My name is Edgardo Burgos, and I stayed at the Orlando International Airport Hyatt Regency on September **th.

As a seasoned business owner with decades of experience in the hospitality industry, I recently stayed at your Hyatt Regency Suites in Marietta, GA as an evacuee from Hurricane Florence. My visit on September 13th through September 15th did not meet expectations due to an out-of-service elevator and unsatisfactory customer service. Despite my attempts to address a charge for incidentals that were not utilized during my stay, I faced difficulties reaching the hotel staff over the phone. The front desk mentioned the incidental charge would be refunded upon checkout, but this did not happen. My multiple calls today resulted in being directed to voicemails without a resolution. I am disappointed with the lack of assistance and professionalism I experienced. I have already shared my honest feedback in a review and now seek a conversation with a responsible staff member who values customer satisfaction. My name is Philip D. and I was a guest in room [redacted]. I kindly request a prompt response to resolve this matter.

I had a concerning experience at Hyatt Canton involving the night desk staff and other employees. There were allegations of drug use and inappropriate behavior, including one employee engaging in unprofessional conduct with another. The management's handling of the situation was questionable, leading to the termination of an employee in what seemed to be a biased manner. Additionally, there were suspicions of misuse of company resources for personal gain. These issues need to be addressed promptly to ensure a safe and professional environment for guests and employees alike.

While staying at your Atlantic City resort, I tried to play slots on Ocean Online Casino from my suite. The casino was launched by Ocean Casino/Resort. Unable to download slots on my Android phone, I contacted customer support. They explained the site is only compatible with laptops and PCs. Until then, I could only play the free spins available every four hours and also used the bonus code (SEEKER) to claim a $[redacted].00 bonus. Upon checking my account, I saw $[redacted].00 was ready for withdrawal. After a follow-up call, the same representative confirmed the availability of the funds, likely from the bonus code. Eager to withdraw the money while still on-site, I contacted support. However, subsequent confusion arose as the initially available funds were re-categorized as unpaid credit. This led to the freezing of my account with $[redacted].00 in it and involvement of the collection agency "Global Payments." Resolving the issue with Global Payments would release the account lock. For further assistance, please reach out to me at [redacted] or [redacted]

As an employee at Hyatt Centric Key West, I am deeply concerned about the high rate at which valuable team members are leaving due to what feels like political and selfish reasons. Our current General Manager's behavior has been disappointing, and while he is leaving, many of us feel relieved. We are eager for a team to come and investigate before further damage is done to our workplace. Many of us feel undervalued and mistreated, disrupting the once-happy atmosphere of our team known as "One Human Family". One particular instance involved a young lady who started at a lower position and worked her way up to management, taking on excessive responsibilities. This led to alarming physical changes and eventually her departure. Such stories are not uncommon here. The real concern lies in losing our loyal guests who view us as family, potentially impacting our reputation. It's crucial to address these issues promptly to maintain the Key West spirit.

On October 20th, I stayed at the Hyatt in Malta/Saratoga Springs NY on the 5th floor. While entering the elevator, the door unexpectedly shut and hit my eye socket, causing dizziness and swelling above my eye. Despite informing the desk worker, no immediate action was taken. Subsequently, I endured a headache as I already had a concussion from a previous car accident. The following day, a staff member documented my injury, offered beverages, and I submitted photos to various emails but received no responses. The pain above my eye persists, and my doctors were concerned, recommending a hospital visit. Requesting, at the very least, a refund for my hotel stay due to the incident. Sincerely, Linda Marshall.

During our stay at the Hyatt Regency Hotel in Denver, Colorado from Oct 21st to Oct 24th, we were charged $6.00 for a bottle of water used in our room upon check out. We were not aware of this charge and after speaking with the hotel, they credited the $6.00 for that day. However, we were also charged an additional $6.00 for another day. Despite two calls to the hotel regarding this issue, they have not agreed to refund the second charge. I am reaching out again as I did not receive a call back after my initial inquiry. We have been loyal Hyatt customers during our three trips this year. I kindly request a $6.00 credit to be issued to my credit card. We will remember to inquire about bottle water charges on our future stays. Thank you for your assistance. Sincerely, Idalia D.

I recently tried to make a reservation at the Hyatt Boston/Braintree in Braintree, Massachusetts. Unfortunately, I encountered an issue with the front desk manager, Turwine, who was rude to me. I explained I was from out of town and using the mobile app to book. Instead of helping, he got upset that I had a coffee from outside. He mentioned that hotel amenities are for guests. Even after mentioning I was trying to book, he didn't assist. Later, another staff member, possibly Ms. Baker, asked me to leave, both were quite aggressive. I chose to stay at a nearby Marriott. Despite being new to the loyalty program, I have stayed at various Hyatt hotels and never experienced such treatment. It would be appreciated if the staff could be trained to be more customer-friendly and attentive. This is my second attempt to address this issue as I received no response the first time. Sincerely, M. Benner.

I had an unpleasant experience during check-in, where I was falsely accused of fraud and had the police involved. After being cleared, on the second day of my reservation, security abruptly entered my room ordering me to go to the front desk, claiming our booking was cancelled. Despite being a Hyatt member, the situation escalated when the police were called on me again. I left the premises but was unable to retrieve my belongings. Communication with staff has been difficult, with conflicting information and unprofessional behavior. It is frustrating to be kept in the dark and treated poorly. I seek assistance in resolving this chaotic and distressing situation.

I had a concerning incident with the shower curtain rod falling off the bracket, hitting my head as I was getting into the shower. This caused me a severe headache, impacting my stay for my grandson's National Championship, as I now have to remain for two more days. Moving rooms alone with two luggage carts was also laborious. Additionally, I observed the carpets are heavily stained and dirty, needing a thorough clean. The breakfast offerings were disappointing, including sour grapefruit juice, warm milk, and poor-quality eggs. The staff, particularly Olivia, displayed argumentative and rude behavior when asked for her name, a disappointing experience overall. Despite reporting these issues to Katherine, the on-site manager, and receiving a one-night compensation, my extended stay has been far from satisfactory, given my extensive experience in international hotels. I await a more comprehensive resolution and will update upon consulting a doctor post-trip.

Case #[redacted] has been resolved. I am pleased with the exceptional service provided by Katherine at the Lakeland Hyatt. The staff, including the dedicated housekeepers, have been outstanding in handling the football players' presence and ensuring a pleasant stay for our team, "The West Kendall Dolphins." I want to express my appreciation for the hard work and positive attitude displayed by the housekeeping staff, especially Florinda, who went above and beyond to ensure guest satisfaction. As a visitor from Seattle, I have fond memories of Hyatt hotels, including the one near SeaTac Airport where my parents dined every Friday for over 20 years. Your commitment to excellence is evident, and I believe in your continued success as a leading industry hotel. Thank you for the wonderful experience. Sincerely, CG

I stayed at the Hyatt Hotel on Primacy Parkway in Memphis, TN on the 8th of December [redacted] and checked out on the 9th. I handed in my keys at the front desk and requested an emailed receipt. After receiving the email, I noticed a charge of $[redacted].49 on my account instead of the $[redacted].69 indicated on the receipt. When I inquired about the discrepancy, I was informed the extra $[redacted].80 was for a smoking fee. I don't smoke, and neither did my guest in the room. The hotel claimed to find evidence in the trash. I contested this accusation pointing out the implausibility of smoking in a non-smoking room with smoke detectors. This incident has left me very dissatisfied as I've always enjoyed my stays at Hyatt. I feel unfairly treated and expect a refund for the smoking fee and a complimentary 2-night weekend stay as amends for the inconvenience and embarrassment caused. I can be reached at [redacted]. Thank you. P. Fowler

I am an employee in need of speaking to someone regarding our general manager. My colleagues and I have concerns and fear that speaking out may jeopardize our jobs. The manager recently hired a young lady from a prior hotel who has been consistently late, called in five times, and even had a no call no show after just 90 days. She misplaced her key multiple times, including losing it twice while my key went missing twice as well. Despite these incidents, when a key box was introduced, my key was found next to it, suggesting oversight in the blame placed on me. The young lady has also been unreliable in terms of uniform, punctuality, and attendance. Any attempt to raise issues is met with threats to job security. I seek assistance in addressing this unfair treatment and hope that an investigation will encourage others to voice their experiences.

During my recent stay at one of your hotels in Orlando, I encountered some issues that left me disappointed. When I checked in, I was informed that my room was handicapped accessible, which I had not requested. Although they offered to change it, I agreed to upgrade to a better room by paying the difference so my fiancé and I could enjoy our weekend. However, when we got to the new room, we were bothered by the balcony facing noisy mechanical equipment, which disturbed our peace. To avoid ruining our weekend, we spent most of our time out of the room. I have been attempting to contact a corporate representative to address this matter, as this is my only means of reaching out. My name is Mr. D. Thank you.

My stay was originally meant to be 6 nights but was shortened to 5. The pull-out couch was broken, the phone and heating didn't work the first night. After switching rooms, our new room was never cleaned during our entire stay. We had to manage our own trash and repeatedly asked for essentials like towels which were not provided. Despite requesting room cleaning, it was never done properly. They entered once while we were out, only changing the sheets and neglecting the trash and towels. I am seeking a refund as this was one of my worst hotel experiences and I prefer this to rewards points as I don't travel frequently.