Hootoo.com Customer Service Issues

Good morning, I am writing to address an issue with my HooToo flash drive. Recently, I have been unable to activate the password feature. Previously, I would set a password from my iPhone, and the files were not readable on a PC without removing the password using the iPhone. However, now even when I set the password through my iPhone, the documents remain accessible from a PC without prompting for a password. Essentially, I am unable to input the password anymore. How can I resolve this issue? Thank you in advance. Best regards, Davide Rossetti Device: OS: 15.6.1 Model: iPhone App: 1.0.84 Product: Name: HooToo Firmware Version: 2.69.0 Model: HT-IM003 iStorage

Good afternoon, I have a Hoo Too 64GB USB 3.0 flash drive. The iPlugmate app stopped working, and I deleted it to download it again. However, I have been unable to find it and now my flash drive is not working. Please let me know which app I can download to continue using it. I hope you can respond and help me solve this issue as it was quite expensive. Thank you. Ana B.