HootSuite Customer Service Issues

Hello, I'm writing regarding two charges totaling $[redacted].88 that appeared on our business credit card on 4/29/19. We had an inactive Hootsuite account previously but recently started using it again and are considering upgrading our plan. However, it seems we are still on the basic plan despite the charges. Could you explain why we were billed twice? Our account is under the name Flashflight, and the admin user is Jeff Scott. If there's a better way for me to address this issue, please advise. Thank you, Hillary

I joined Hootsuite a couple of years ago and renewed my subscription in July [redacted]. Recently, I realized that they charged my credit card for another year without my permission. I tried to cancel, but Hootsuite said I had signed up for a year and couldn't do anything. They insisted I should have noticed the charge sooner. I want my money back as I feel deceived. If they don't refund me, I will have to report this. Thank you for listening.

Hello, I am feeling quite frustrated as my Hootsuite account has not been properly canceled, resulting in an unexpected bill. Despite canceling my account before the trial period ended, the service was not deactivated. After noticing this oversight, I canceled it again. I am upset by these billing issues caused by the website's error and insist on a prompt refund. I have reached out to the Hootsuite help desk via email, but have not received any assistance in the past 2 days. I am eager to hear from a responsive support team member to address this matter efficiently. The lack of communication and resolution from customer service is disappointing and needs to be rectified promptly.

I signed up for a free trial of your account, but without my permission, you debited my bank balance. I am requesting the cancellation of my account and a refund of the payment. The money was intended for my further studies, and I urgently need it back. I have been emailing your customer support for two days without any response. Please credit $79,[redacted] to my account as soon as possible.

I believe my computer has been hacked because the email address I used to sign up is not mine, preventing me from resetting my password. I've already provided my billing details and unfortunately, I cannot access or delete my account. I had set up my social media boards while logged in, so my information is on your server. I attempted to create a new account, but I'm not receiving the verification email. My correct emails are [redacted] and [redacted] Please respond to both. The email that was altered on other platforms is [redacted], which is invalid. I urgently need assistance either starting anew or regaining access to my account. Thank you.

I have not used this service in nearly a year and do not need it anymore. I would like a refund. I employed a site manager, but we have not utilized the services for almost a year. The project was brief and we will not be continuing. The site manager set up this account without informing me that it would auto-renew after a year. I was surprised to see the charge on my card without knowing the reason. Please consider issuing me a refund since my yearly membership has already been charged. Thank you. Best, A. Hicks

A few years back, I purchased a Hootsuite Academy course for $[redacted] (originally $[redacted]). Regrettably, I couldn't take the class. Alan from customer support approved a later date, but due to circumstances, I couldn't enroll. After two weeks of contacting Hootsuite, I finally got permission to proceed, only to find out the course required more payment upon trying to access it. Despite my affiliations with Harvard Un and MIT, requests for course access details have gone unanswered. I previously arranged to start today at 10:00 AM EST, encountering the same obstacles. There seems to be a pricing change, with the introductory course at $99.99 and the social media marketing course at $[redacted]. If not resolved by Monday, I will escalate this issue to Harvard Law School. Despite providing necessary details, it appears customer support is lacking. Regards, RS, MBA+45

Our organization, Crisis Response International, is receiving invoices for a Hootsuite account that we did not create nor has anyone on our team used. The bill amounts to $75 a month plus additional fees, totaling $[redacted].07 currently due. The invoice references account number [redacted]7. As a non-profit with volunteer staff, we want to clarify that no one from our team established or utilized this account. We do not have any access to this Hootsuite account. Our request is to have the account closed and the invoice adjusted to reflect a $0 balance owed. Thank you.

I took advantage of a 60-day special offer last month to try out Hootsuite. However, I didn't end up using the service, so I tried to cancel my account a few weeks later. Unfortunately, I couldn't find clear instructions on their website, so I waited for a notification about my trial ending. To my surprise, I received an invoice for $[redacted] on March 22, [redacted], stating my account is overdue. I quickly canceled my account after receiving the invoice. I'm unsure if deleting my account will cancel the invoice. Can someone confirm if my account cancellation will stop the invoice? I want to ensure I don't get charged unexpectedly.

I signed up for a free trial with this company, but immediately tried to cancel it. They demanded over $[redacted], which I cannot afford as I am starting a nonprofit and do not need $[redacted] worth of services right now. Despite creating tickets and reaching out through various channels, they charged me $[redacted] yesterday. I have repeatedly tried to cancel the unused trial, evident by my account activity showing no service usage. This unexpected charge is disrupting my finances as I fund my nonprofit, jeopardizing my ability to pay other bills. Their customer service is inadequate, and this situation feels unjust.

I recently downloaded a 60-day free trial of a service, but I noticed that their website only offers 30-day trials which has caused confusion for me. Adding to my dilemma, I am unable to recall my password for the trial account, and when trying to retrieve it, the server does not seem to locate my Forgotten Password email entry. Due to these issues, I had to request a refund from the bank previously when I didn't receive the service I paid for. Although the refund process was successful and the money was returned to my account on the same day, I find it frustrating as I should not be charged for the DropBox service as an Apple user with a basic account, expecting premium service.

I have discovered unauthorized charges on my credit card that have been ongoing for over six months. Despite multiple attempts to stop the charges, they persist. The account in question is registered under [redacted] My name is Deanne McNamara, and Brent Taylor did not have my permission to utilize my card for these charges. I have already cancelled the card twice, yet the charges continue. To address this issue, please contact me via email at [redacted] or reach me by phone at [redacted]. I kindly request that these charges be refunded to my card and that his account be closed promptly.