Hollywood East Casting Customer Service Issues

I signed up for a Hollywood Bets account, but I'm having trouble logging in. It keeps saying my password is wrong or my account number is invalid. When I try to reset my password, they don't approve my phone number or email. I even attempted to create a new account, but it says my number is already in use. How can I log in, get the correct account number, and do I have to make a new account if I can't reset my password?