Holiday Inn Club Vacations Customer Service Issues

We initially planned a trip with Holiday Inn for the July 4th week, but they canceled our reservation, mentioning they wouldn't be open. We were informed that we had to use our week before the year ended. Our intention was to use it for summer visits only, considering work, weather, and our grandkids' school schedule. Despite booking another stay, we discovered they were open in July. It's puzzling why we weren't contacted to confirm our original booking. Upon arrival, we found the coffee pot and room conditions unsatisfactory, backed by photos we took. Additionally, essential items like soaps were missing in the room. After switching rooms from a parking lot to a pool view, we were asked to add more to our stay, but it's disheartening to be dealing with these issues. As loyal members, this experience is disappointing as we missed out on vacation time with our grandkids and faced subpar conditions.

Hello, I am a Holiday Inn Club member with the account numbers C[redacted] / M[redacted]. My attempt to transfer points for booking is encountering an error during payment authorization. The error message reads: "Failed on payment authorization Freedom Pay error returned an error has occurred - Processor rejected the transaction due to an issue with the request, code=[redacted]." Could you provide guidance on how to successfully exchange the points to book a holiday or airmiles? I also have a query regarding the membership fee. After the initial 5 years, what is the protocol for fee payments? Your prompt response via email with clarification would be greatly appreciated. Thank you and best regards, S.V. [redacted]

My wife and I are going through a difficult time. She has taken off with all my important documents and information. She has been making plans without my knowledge, using our timeshare without my approval. In the past, I would always consult with your team before any decisions were made, but now she seems to have bypassed this process.

I recently had a distressing experience at the store. My daughter, who is autistic, and I faced mistreatment from the sales staff. Despite informing them of my physical limitations beforehand, we were treated insensitively by the salesperson named Athan. The encounter left us both feeling like inconveniences rather than valued customers. I sought help from the manager, Brian, hoping for a better response, but unfortunately, it only worsened the situation. What was meant to be a visit to purchase turned into a regrettable and upsetting experience for us.

During our stay at the Holiday Inn Vacation Club Cape Canaveral resort, my daughter, who is autistic, experienced mistreatment and injury due to the staff's negligence. Additionally, despite informing the salesperson repeatedly that I was under doctor's orders not to walk, they insisted I move, worsening my pain. Expressing my discomfort only resulted in feeling like a burden to them. This upsetting experience made me cry and caused distress to my daughter, who is still unable to calm down.