Hewlett Packard - Business Support Customer Service Issues

I purchased two new HP Pavilion computers on April 16, [redacted]. While one computer is functioning properly, the other one has had issues charging. Despite sending it for repairs twice and experiencing delays in the process, the problem still persists. Additionally, multiple other components were supposedly fixed, which raises concerns about the quality of the product. Yesterday, upon receiving the computer back, I immediately plugged it in, but it took excessively long to charge. It took around 18 hours to reach 97%, which should have been accomplished within 1-2 hours. I have been patient and cooperative throughout this troubleshooting process, but the ongoing charging problem indicates a fundamental issue with the computer. Given the persistent charging problem and the time wasted on resolving it, I am requesting either a refund or a replacement computer. The purchase was made in mid-April, and this extended issue has left me dissatisfied with the product.

I recently received a Hewett Packard All-In-One PC 22-c0073w as a Mother's Day gift. I purchased it in late April. However, the computer has stopped working and displayed error code: 0xc[redacted]. Despite two phone calls to the support team, they diagnosed it as a software issue. Yet, upon consulting a computer expert, it was determined that the hard drive is faulty. The diagnostics showed that the hard disk test failed and provided the relevant failure ID and product information. I am requesting either a new hard drive or a replacement computer due to the issues with the current one. I believe that for a new product, such problems should not arise so soon after purchase. I can be reached at [redacted] to discuss how to proceed to resolve this matter promptly.

I recently experienced a printhead failure on my Officejet Pro [redacted] printer. I use the HP Smart app on my PC for maintenance, supply ordering, and special print options. After ordering a replacement printhead through the app, I received the wrong item from Jose Puentes at the HP Service Center in Calexico, CA, with no invoice. When I tried to contact the HP Service Center via phone, the voicemail box was full for the past 22 days. The HP Smart app offers a solution, but it requires an order number that I didn't receive due to the mix-up. I am looking for a refund and a Merchandise Return Authorization for the printhead. I have spent over 26 hours on the phone with limited success due to the app-related issue. A remedy for this situation is needed promptly.