Hershey Food Corp. Customer Service Issues

My family has been loyal customers of the company since its establishment. My parents' love story involves Hershey chocolates, and I have carried on this tradition. However, I was disappointed with the no sugar Hershey syrup. With a family history of diabetes, I was excited about a lower-sugar option. Unfortunately, it lacked the classic Hershey flavor and had an unpleasant aftertaste. After a ruined dessert experience, I had to get rid of the rest of the bottle. I quickly replaced it with the original Hershey syrup in my next shopping trip. Although I remain a devoted Hershey fan, I won't purchase the no sugar variety again.

I have been a loyal consumer of Hershey products since the 1960s. Recently, I purchased four packages of Reese’s Peanut Butter Cups and was disappointed to find that all of them were crumbled upon opening. This issue also occurred with the remaining packages. I would appreciate receiving coupons to cover the cost of these products or a refund. Furthermore, after opening a pack of Large Kisses, I noticed a white greasy film on them. I kindly request that you address and rectify these quality concerns. Thank you.