Harmonix Customer Service Issues

Archive 1

The following are issues that customers reported to GetHuman about Harmonix customer service, archive #1. It includes a selection of 2 issue(s) reported February 15, 2019 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
I am experiencing an issue with my purchased songs on Rockband 4 for PS4. Since the Rockband Rivals update, all my purchased songs have disappeared in the game. When I search for them under "Get more songs," it says "no content found." I assumed buying the expansion might restore my songs, but that did not work. I want either a refund for all the songs I purchased or to have all my purchased songs playable again. I feel like this situation is equivalent to stealing. I am eager to have my content restored or receive a refund for the missing songs.
Reported by GetHuman-heydairy on пятница, 15 февраля 2019 г., 17:56
I am having trouble transferring my RockBand 3 songs from my PS3 to RockBand 4 on my PS4. Despite using the same PSN account for both games and consoles, the RockBand 4 game is not recognizing my RockBand 3 song purchases. I connected my Harmonix and PSN accounts to Epic Games too. I reached out to PSN support, who directed me to Harmonix, but since Harmonix was acquired by Epic Games in November [redacted], they are not able to assist me either. Epic Games' support is redirecting me back to Harmonix, even though they are no longer operational. Can someone please help me find a solution to this issue?
Reported by GetHuman8443861 on понедельник, 19 июня 2023 г., 16:01

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