Hannaford Supermarket Customer Service Issues

I was just told by a Hannaford employee that the 2% savings rewards are not automatically given to Rewards customers. Customers must go online and fill out a special request form to receive the 2% rewards they were promised. Hannaford requires customers to input their phone number to track purchases for targeted ads but fails to automatically credit the 2% cash back. Numerous customers have not received the cash back they were promised. I expect Hannaford to revise their policy and automatically credit Rewards customers with the 2% cash back after each quarter. It is also important that Hannaford retroactively pay all customers who earned but did not receive their 2% cash back from previous quarters. I look forward to your response and agreement. Thank you, Chris.

As a senior at Marshwood High School, I have determined the optimal dimensions for your diced tomato can in my AP Calculus class. The ideal surface area should be 55.77 in2, however, the can's actual surface area measures 56.94 in2. Curiously, this trend appears across your product line, where the actual surface areas exceed the optimal. I am reaching out to inquire why the cans are not designed with minimized surface areas. Have you previously considered this challenge, and if not, would you be open to reevaluating this aspect in future products? I appreciate your attention to this matter and anticipate your response. Thank you. Best regards, Nicholas G.

My spouse is from outside the USA, and we invested in obtaining a green card for her, a government-issued identification for residency. Our goal was to avoid her carrying her large passport always. At the Hampton location, we attempted to buy wine but were refused based on the fact that her green card was not considered proof of age; only driver's licenses or passports were accepted. I am puzzled how a government-issued green card is not accepted as proof of legal age. I seek clarification if this is truly your policy or if it was a misunderstanding at the Hampton, NH store. We are willing to take our business elsewhere if this is indeed the policy, as it seems inconsistent that her green card is sufficient for liquor stores and bars but not at a grocery store.

I recently visited the Hannaford at Portland Back Cove on Forest Ave and noticed that while masks are required at the entrance, it doesn't seem to be enforced inside the store. Despite directional arrows on the aisles, I saw people not wearing masks or social distancing. When I raised my concerns, I was informed that some individuals cannot wear masks, but they can wear face shields. Proper precautions should be followed to ensure safety. Despite my complaint, the store showed no interest in enforcement. I am sharing Governor Mills' executive order and will report any violations I witness. Non-compliance will be reported to the state. Hannaford, please ensure adherence to safety measures.

I typically use my iPhone to place orders. Recently, I've tried to add items to an order scheduled for delivery, but couldn't find the screen to do so. My delivery date is at least 24 hours away. Despite speaking with associates and a manager, no solution was found. I understand computer screens may offer different options, so I'm reaching out for further assistance. I frequent the Hannaford to Go in Scarborough, Maine. When needing to add items, I've had to call and found the staff helpful and polite, especially Ryan, who confirmed my additional items. I appreciate the team's effort in gathering and delivering orders efficiently. Thank you for this valuable service, especially given the current challenges.

Good morning, today is August 7, [redacted]. I would like to address an issue regarding my two sons who work at Hannaford on Rte 22 in Pawling, New York [redacted] in Dutchess County. My oldest son has been with Hannaford for 2 years without a raise, and my younger son has been there for nearly 6 years without being made full-time. Both sons have learning disabilities according to the School System, with the older one needing to work at a slower pace. The older son is 28 years old, while the younger one is 24. My younger son's hours have been drastically reduced from around 30-36 hours a week to just 12, even though he has financial responsibilities like a car payment. When I approached Jane, the assistant store manager, about this issue, she mentioned not handling scheduling and brushed off my concerns. It seems unfair that other employees get full-time hours while my sons, who have been there longer, do not. I hope that by raising this concern, my sons will not face any backlash. Thank you.

Hello, I’m Zachary B. I visited the Saratoga Springs, NY location today and was denied service in a very rude manner. They refused to provide a money order stating it was after 8pm, which I know is untrue since I have done it before. With my background in customer service and family members who are managers in the field, I am certain that money orders can be obtained at any time. This level of treatment is unacceptable, and the customer service was extremely poor. I believe there should be improvements in training at this location as both the front associate and the manager on duty need retraining. I expect to access money orders at any time in the future and would like to be compensated for this disappointing experience. Thank you.

Last night, on 11/15/21, I tried to use the self-checkout with cash to pay $56.39 for my purchase. Unfortunately, the machine malfunctioned and didn't register my payment. The store manager, aware of this recurring issue, suggested I pay again with a different method and return the next day for a refund after they counted the machine. Unacceptable. Despite her acknowledgment of past malfunctions, she wanted me to pay twice and return the following day for reimbursement. How could I explain this to the day shift the next day, especially since the incident happened around 7:30 pm? I insisted on waiting until I received my refund or took my groceries. I contacted my husband, who came and supported me. Finally, the machine returned my cash. This situation shouldn't have occurred. The malfunctioning machine should have been taken out of service, and the manager needed to handle the situation better by allowing me to leave with my groceries while resolving the issue. I wasted a lot of time and was very upset about not being believed initially and the risk of losing $56.39. Thank you for hearing me out.

I tried to order online and over the phone with a representative, but was told it was not possible. I would like to request a delivery for 9 am including: 2 large jars of creamy peanut butter, 1 pound of provolone cheese, 1 pound of liverwurst, 2 boxes of Pepsi Zero, 2 boxes of Canada Dry Zero cans, 1 box of Goldfish crackers, 2 bunches of bananas, a variety of fruit including raspberries, blueberries, and blackberries, any type of chocolate ice cream, grapefruit juice, and orange juice in half-gallon sizes, and half a gallon of whole milk. I will pay in cash. Could you please provide the total cost and contact me via text or phone call at [redacted]. Thank you.

I recall that there was a recall on magnesium citrate about a year or so ago, and Hannaford removed it from the shelves. However, I am not sure if that's still an issue or not. I am puzzled as to why Hannaford no longer carries this product. It is essential for individuals needing it before a colonoscopy or for constipation problems. It is an effective solution, and it's disappointing to see Hannaford offer suppositories and enemas but not magnesium citrate.

On September 13th, I ordered deli platters and finger sandwiches to be picked up at 11:00. To ensure everything was in order, I visited the store on Saturday. However, upon arriving for pick up on Sunday, I was informed the order wasn't ready, resulting in an inconvenient wait. The quality of the finger sandwiches was subpar, prompting me to discard them due to their poor assembly, unfit for my guests to consume. I documented the issue with photos as I was very disappointed, especially since this order was for my daughter's baby shower. I tried reaching out to customer service, but unfortunately, I never received a response.