HP Invent Customer Service Issues

Regarding Case #Blry599801, I bought an HP Envy 17t-Aetna-[redacted] laptop six months ago, which suddenly stopped working three weeks back. Despite having a 3-year extended warranty, I was asked to send it for repair. I'm a 76-year-old long-time HP user who is very disappointed by the service. HP has had my laptop for three weeks now, citing part shortages as the reason for delays. They even promised a return date of 6/7/18, but the constant runaround and excuses are frustrating. I requested a replacement due to needing it for managing finances while caring for my wife with dementia. This experience has made me lose trust in HP, and I'll refrain from purchasing their products or warranties in the future. Dealing with HP's service has been a nightmare, and their attempts to expedite have not been fruitful. Thankfully, my Apple tablet is helping me manage until this issue is resolved. Reaching someone at HP has proven to be extremely difficult.

I own an HP Elitebook 8470P with Windows 10 64-bit feature update [redacted]. Following a recent Windows update, my Windows Hello feature stopped working and is not recognizing my registered fingerprints anymore. I have used Windows Hello for a significant period, but now I cannot successfully register any fingerprints. It seems like the fingerprint reader is no longer functional. I have verified in Device Manager that the biometric sensor is working correctly and has the most up-to-date driver installed. Would appreciate any suggestions on how to troubleshoot and fix this issue.

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HP recently informed me via text that my repair is scheduled to take a month from the date of my complaint on 2/28/[redacted]. The order number is BPHQ783901 and the serial number is 3T[redacted]Y. They have asked me to reach out if this timeline is not acceptable. I sent it for repairs in Texas on 2/14/[redacted], and it was received on 2/26/[redacted]. Unfortunately, this extended delay until an ETA of March 27, [redacted], is not satisfactory as it is within the 90-day purchase period. I have included the sales receipt and extended warranty in the return box. Requesting a refund seems necessary, as I rely on my laptop for online tasks, and waiting until possibly April is inconvenient. Kindly confirm if a refund is possible. Your prompt assistance in this matter would be greatly appreciated.

My HP laptop model PH-bs212wm has been experiencing overheating issues, freezing up, displaying blue screens, and showing error messages due to a faulty fan that wasn't working from the start. Despite HP diagnosing the problem and asking for it to be sent back for repairs, the process is taking longer than expected, which surpasses the 90-day warranty period. HP initially indicated it would take a month to fix, but now mentioned it should be done within a week. I plan to clarify this timeline with HP on Monday 3/2/[redacted] and ensure the accuracy of the repair completion date. The discrepancies between the actual repair process and the warranty terms, including the limitations of the extended warranty, have caused frustration. I am considering seeking advice from Allstate. I will provide further updates until I have my laptop back in working condition, ensuring that the fan is functioning properly. Apologies for the lengthy explanation, but the issues and resolutions are complex.

I want to inform everyone that when I tried to call INVENT on a Sunday, they were closed. Despite seeing here that they can be reached 24/7, this wasn't the case on Sunday, 2/1/[redacted]. I suggest checking the business hours directly with INVENT before making any updates to the website information. If you doubt what I'm saying, just call them on a Sunday and you'll find out I am correct. It's important to verify this firsthand before making any changes.

I sent my HP-bs212wm Laptop to HP in Texas, USA due to a fan issue causing overheating, freeze-ups, and error codes. After being informed it may take a month, I received a new estimated return date of March 9, [redacted]. Today, on March 2, [redacted], I contacted HP Support from Pennsylvania at 10:26 am EST. The call lasted 25 minutes, and I was transferred to Customer Support. They explained a "part shortage" was causing delays, and a new request was submitted with a new case number. I was instructed to wait 24 to 48 hours for an update via phone or email. Despite the wait, the HP-Agent was apologetic and attentive to my concerns. I navigated through automated menus to reach Customer Support. I will provide another update in 24 to 48 hours, as advised by HP-Agent.

My name is Mr. James D. Gallardo. I worked for HP XL Logistics building RL [redacted] from '94 to '99. I have an invention that I believe can be built using today's technology. I have detailed schematics for at least one device, with plans for 20 more. I am willing to volunteer and collaborate on this project. The idea involves a device for controlling hostile situations by delivering projectiles at high speed to save lives. I seek a meeting with someone close to the CEO for further discussion. My tablet containing this information was stolen about a year ago, and I suspect someone may try to present my idea. Please contact me promptly as time is crucial. I do not have a prototype but believe we can develop these ideas using your technology. Thank you.

Hello, I am James D. Gallardo, a former employee of Excel Logistics who worked at Hewlett-Packard's location on [redacted] Foothills Boulevard. I am the individual who proposed the name RL Cafe to Marriott, but unfortunately, did not receive any recognition for the idea. I am returning with a new concept involving the ark and require assistance brainstorming the technology needed to bring my envisioned devices to life. Recently, there have been attempts to replicate my idea as my tablets and phones containing valuable data were stolen. Although this setback has occurred, I am focusing on moving forward and exploring my new project. If anyone is intrigued by my idea, please contact me at [redacted]-[redacted]-66**. I am open to discussing my proposal and am prepared to explore other avenues if necessary, but I wanted to reach out to Hewlett-Packard first.

Good morning, The person who assisted me last Friday was terrible, as you can hear in the recording. They were quite unhelpful, not listening to me, did not check if we could print from the devices, and here I am after TWO MONTHS, enough is enough. Now the printer is installed on its own, and I cannot print from any device because they did not want to check. The way I have been treated by you is unbelievable. You promised to call me from customer service, but the number must have been lost because no one is answering. I want a definitive solution. After three months, I still don't have my printer, which was taken away due to an error, and I keep receiving poorly repaired printers. This latest one does not print unless you press a button on the printer for each page, it gets stuck, the mechanism to lift and remove the stuck paper also gets stuck, and it cannot print. I have been without a printer for three months because you took mine that was working, and since then, there have been no solutions or even worse. This situation is causing me anxiety, wasting my time (which is valuable), and money from having to print elsewhere, and you still have not provided a solution. You pass it on to complaints, but no one is helping me. You refuse to give me an address and phone number where I can escalate my complaint and offer no solutions. Not only is your customer service a disaster, but also your lack of empathy and real search for solutions. I remind you that the printer is under warranty, and almost three months have passed without me having a printer to print with. I am on the verge of developing a stress-related problem. I request a solution and an address and phone number for customer service, as required by the warranty law, since you have not provided it to me and have taken away my new, perfectly working printer to replace it with nothing, only a useless object to print with, and replaced it with something worse, at the cost of my money, time, and health. Sincerely, B. H.