Gucci Customer Service Issues

Subject: Gucci Rhyton Distressed Shoes Complaint To the Branch Manager of Gucci Outlet at The Gardens, Kuala Lumpur, Malaysia, I am writing to raise a complaint regarding a recent shoe purchase at your outlet. On November 6, [redacted], I purchased a pair of shoes based on the recommendation of your sales assistant, Liyana, who advised me to choose a ladies' shoe for a better fit. She mentioned that the design was identical to the men's version. However, upon closer inspection, I discovered that the shoes lacked the Gucci logo at the back. Today, I returned to the store to exchange the shoes, but Liyana was not present. Instead, Ezhan assisted me, but unfortunately, the exchange was declined due to the dirt on the soles. I am dissatisfied for the following reasons: 1. Liyana failed to clarify the difference between the men's and women's shoes despite my inquiries, which contradicts the alleged product briefing. 2. I was charged RM [redacted].00 for the shoes, whereas the men's version is priced at RM3130. 3. The absence of the branch manager delayed the resolution of my issue, leaving me inconvenienced. I expect a prompt resolution to replace my shoes or face reporting this matter to the consumer department. The shoes remain at your outlet until a replacement is provided. I feel deceived by both the sales staff and Gucci.

I recently spent $3,[redacted] on a trip to Gucci at Fashion Valley Mall in San Diego on 01/02/19. As a customer of luxury goods, one does not anticipate being humiliated, embarrassed, or treated in a discriminatory manner while shopping. Unfortunately, that was precisely my experience tonight. Instead of addressing me privately and respectfully regarding their no-photography policy, a Gucci team member chose to loudly call attention to my mother and me across the room, which was derogatory, discriminatory, and disrespectful. It is vital to uphold policies, but fostering positive relationships, maintaining professionalism, and showing respect are equally important for creating brand loyalty. In this day and age, consumers expect positive interactions and experiences when paying a premium for luxury items. Respect should be extended to customers, not the other way around. It's disappointing that some luxury brands still struggle with this, despite the lessons of the past. My $3,[redacted] purchase tonight could have been more substantial had the experience been more positive.

This forum is for constructive feedback. Please refrain from using offensive language. Here is a revised version of your message with a more appropriate tone: "I am disappointed by the recent blackface incident with your clothing line. It is unacceptable and hurtful. I hope the company takes responsibility for its actions and learns from this mistake. I choose not to support this brand any longer and urge others to do the same. It's important for companies to be accountable for their choices and strive for inclusivity."

After my husband got me a Gucci fanny pack from the Livermore outlets as a Christmas gift, I realized it wasn't the one I had been dreaming of. Unfortunately, when I tried to exchange it for the GG supreme belt bag, I was informed that I could only exchange it for another item on the same day, and now the 30-day window has closed. I decided to keep it but am truly upset as I had my heart set on the belt bag. It's disappointing to have a costly item I can't use. I wish there was a way to make this exchange happen, even though I was previously told it wasn't possible.

Dear Customer Care Team, I am writing to address my recent purchase of unpaired Gucci shoes from your store. I received one shoe in size 8 and the other in size 8.5. This kind of sale is not ideal for the customer and does not reflect well on a reputable store like Saks Fifth Avenue. As an Asian visitor, I feel targeted for this kind of mismatched sale. I plan to bring this to the attention of Gucci's headquarters. I also purchased a Gucci belt from your store, adding to my disappointment. I kindly request a full refund for this purchase. Sincerely, Sanjay Maloo

I contacted Gucci Customer Service regarding a small to mid-size pink crossbody bag. J from the San Francisco Union Square store reached out to me on 5/16/[redacted], and we connected via Facetime to discuss the bag I was interested in. Unfortunately, J didn't have the specific purse in stock but offered to order style number [redacted]VOG6701 in pink leather, size U, for me. I agreed, and he placed order # US[redacted]. However, I later asked to cancel the order due to a shipping preference issue. Despite my request, J informed me the order had already been processed. After some back and forth, my order was sent to an incorrect zip code and got held up at a FedEx location in Emeryville, California. J suggested returning the order to the San Francisco store for reshipment. When I reached out to Gucci Customer Service for help, representative D explained that I would need to resolve the issue with the store directly. Due to the challenges faced, I ultimately decided to cancel the order and seek a refund, considering placing a new order online.