Green Mountain Coffee Customer Service Issues

Hazelnut coffee fan here! I've enjoyed Green Mountain Coffee since [redacted], particularly the Hazelnut blend since [redacted]. Back then, I discovered it while working in Senator Jim Jeffords' Burlington, VT office. Now I'm in Long Island where we also offer Green Coffee to employees and guests. Recently, a query arose about nut allergies and Hazelnut coffee. I've researched and found that the flavor is artificial, alleviating concerns about nut allergies. I've also learned that GMCR is careful about preventing cross-contamination. Could you confirm that GMCR Hazelnut coffee is safe for those with nut allergies? Thanks! - Jim S.

Dear Sir, I recently purchased Green Mountain Morning Blend coffee pods (Keurig) at a local store and I am deeply disappointed. Despite buying this product for many months, the last box I acquired was a mess. Each pod I used filled my cup with grounds, causing a disturbance in my Keurig machine. I attempted to rectify the issue by changing the filter and running several cups of hot water to clean the system. This situation has left me feeling mistreated, especially considering that Green Mountain is my preferred Keurig coffee brand. I am uncertain if the next box will exhibit the same issue or if it has caused permanent damage to my machine. I am dismayed by this experience and would appreciate any suggestions you might have to address this matter. Sincerely, R.L. Stokes

I am reaching out regarding a recent purchase of a box of 32 K-cups from Hannafords in Swanton. Unfortunately, the K-cups seem to be defective as I am unable to brew coffee despite trying 12 of them in a new Keurig machine. Even after carefully cleaning the needles on my 6-month-old Keurig machine, the error message persists. I went as far as trying a second brand new Keurig machine, but the issue remains the same - the coffee only brews for a few seconds with grounds scattered inside. It seems the cups are causing the problem. I would appreciate any assistance you could provide in resolving this issue. I can also provide photos if needed.

For years, we've enjoyed Green Mountain Breakfast Blend coffee; however, recently, we've been experiencing issues with grounds in our coffee cups when using our Keurig single cup coffee maker. Despite trying all the solutions recommended by Keurig, the problem persisted even after purchasing a new Keurig. We've since switched to a Cuisinart coffee maker and changed to Maxwell House coffee pods, which solved the issue for my cups, but my husband still encounters grounds with the Green Mountain coffee. We find this situation very frustrating and inconvenient as we shouldn't have to strain every cup of coffee to remove grounds. It's perplexing why this issue persists, and we hope to find a resolution soon.

I am satisfied with the product, mainly using Green Mountain and occasionally Dunkin'. However, the lack of distinctively colored lids on certain k-cup flavors like caramel and brown sugar makes identifying them frustrating. Contrary to these flavors, the "decaf" option stands out with an orange to red marking, simplifying selection, which is useful for my son who only drinks decaf. The packaging images in stores could be improved to aid in distinguishing flavors easily. As someone who pays attention to details, particularly in photography, I believe these small changes could influence the purchasing decisions of customers like myself and my husband, who has specific flavor preferences. Enhancing these aspects would contribute to better customer satisfaction and overall business success. Great job on the product, and I hope this feedback benefits the product designers.

Hello Green Mountain, I want to share my positive feedback about your Breakfast Blend Coffee, which is my husband's absolute favorite. Even though I don't drink much coffee, I also enjoy it. However, I have encountered an issue where many of the K-Cups burst, leading to grounds in the coffee and spills on my Keurig. This unfortunate situation is causing me to lose around 30 K-Cups over time, especially with this blend. Despite following the "High Altitude" process on my new Keurig, I still experience occasional failures. My husband loves this coffee, so I'm looking for suggestions to address this issue. Thank you! Best regards, B.S.

I reached out to Gloria Jean, first the Australian branch and then the USA branch, who directed me to Green Mountain regarding the issue with my Hazelnut K-CUPS. The problem I've been facing is that the seal on the top of the cup keeps opening up, causing grounds to spill everywhere. I followed the online advice to poke a pinhole on top to resolve the issue, but even after trying multiple holes - one, three, ten, twenty, and even forty - the problem persisted, leaving me with wasted coffee and a mess to clean up. Interestingly, I have used other brands without encountering similar problems, and I have been a loyal buyer of the Hazelnut flavor for years without any previous issues like this.

I purchased a box of Green Mountain Caramel Vanilla Cream K-cups at Sam's Club in Fishkill, NY, containing 54 pods. Unfortunately, the box was short in quantity for the third time. Each time, it was not just a few pods missing, but a significant shortage of 12 this time, with previous shortages of 10 and 14 pods. Despite exchanging the previous boxes, this recurring issue is inconvenient, costing me time, gas, and the frustration of feeling deceived. While I enjoy the product, the continuous discrepancies make me hesitant to make future purchases. I kindly request that the company address this ongoing problem, provide compensation for the missing pods, and resolve the matter. Thank you for your assistance. - HD

I took part in the Green Mountain Coffee and Kellogg's Cereal promotion earlier this year. I qualified to receive a "Free Green Mountain Coffee Roasters K-Cup Pods." Upon contacting Kellogg's today, I was informed that I needed to submit a claim to get my "free" coffee. I was unaware of this additional step, as I had confirmed my eligibility with their representative. Kellogg's will be sending a $5.00 coupon for one of their products, which I do not need as I have plenty of cereal. I was expecting the free coffee. I am unsure if Green Mountain Coffee will send me the free coffee. Thank you for any assistance you can provide in resolving this issue. Email: [redacted]

As a long-time supporter of your company, we have a unique item we think you might be interested in. We were early customers who received a basic coffee list. Unfortunately, we missed the chance to invest before your company went public. We own a Green Mountain Coffee Roasters electric indoor sign from Palmer Promotional Products, which appears to be a rare find. After storing it for years, we recently tested it, and it works perfectly. We are willing to share photos with someone from the company if there is interest in purchasing this historical piece for upper management's offices. It's a special item that we believe should be back with the company if the price is agreeable.

Hello, as a loyal buyer of Green Mountain Vanilla Caramel kcups, I recently purchased a box of 48 and noticed issues with the pods such as specs of coffee stuck to them and a lack of fullness. After brewing about 8 cups, I found that the coffee tasted weak even on the strong setting. Given that these kcups are pricier than some competitors, I am disappointed with the quality and the money spent on this box. I would like to know if there is a way to exchange this box for a new one as we really enjoy this brand and flavor. I'm hoping to resolve this situation since it is a larger box than usual and I can provide pictures for reference.

I find myself spending a substantial amount of money on boxes of K-cup coffee every week, particularly the Dark Magic blend that my spouse and I both enjoy. However, our recent purchase has led to numerous issues with the K-cups. Approximately 8 out of 10 cups are filled with grounds which are more than we can manually remove, resulting in a significant amount of grounds in our coffee. I typically wouldn't fuss over this, but the situation is quite inconvenient. I am curious if there was a recent defective batch. While I am loyal to this brand, I am hesitant to invest in another box that may exhibit the same issue. Would it be possible to receive a refund for the faulty coffee if I can't produce the grocery receipt from my purchase last weekend? I am feeling quite disheartened about this experience. Thank you.

Subject: Mix-up in Green Mountain Dark Roast Keurig Pods Hello, I just wanted to bring to your attention an issue we encountered with our recent purchase of Green Mountain Dark Roast Keurig pods. My husband absolutely loves the dark roast flavor and strictly prefers it over any flavored coffee. However, in our latest box, we discovered 3 French Vanilla pods mixed in with the dark roast pods. This was unexpected and not something we were pleased with. I wanted to inform you of this mix-up so you can address it with your quality control team to prevent similar occurrences in the future. Thank you for your attention to this matter. Sincerely, Bea Polaski

I recently bought Caramel Vanilla Cream pods after trying it at a friend's house. The version I tasted at my friend's was light colored, sweet, and tasted like cream and sugar were added. Excited about the taste, I purchased a box for myself. However, upon trying it, the pods were dark in color, not sweet, and did not taste like caramel at all. I'm searching for the coffee that matched the delightful flavor I experienced at my friend's place. I am curious to understand why there was such a difference and would appreciate guidance on which product I should buy to replicate that original taste. Thank you.

I bought the bigger box of the breakfast blend coffee and it seems like the pods didn't seal properly. This issue never occurred with any other box I purchased in the past. Every cup had grounds in it due to the raised seal. I got a replacement box, and everything was fine. While I no longer have the packaging, I still have a few pods left. Any help or assistance you can provide would be highly appreciated.

Dear Customer Service, I hope you are having a wonderful day. My boyfriend and I are big fans of your products which we received from our family, and we plan to purchase more soon. We absolutely love using your brand all the time, and we enjoy sharing new items with our friends and family. I also wanted to mention that I have a lovely Jack Russell Terrier named Baby who is 4 years old and full of energy. If you'd like to connect on social media, you can find me at Bellannlinda on Facebook, Carelinda7979 on Instagram, and Lindabell1979 on TikTok where I have 30.8k followers. My content includes various videos like unboxing, dog moments, trying new foods, daily activities, outdoor adventures, and beauty tips. Thank you for creating such a great company and for taking the time to read this. Have a fantastic day! Warm regards, Linda Bell.

Dear Green Mountain Coffee, I have always admired your products for their exceptional quality and performance. Whenever friends or colleagues seek a great cup of coffee, I recommend Green Mountain due to my positive experiences. The taste of your coffee is unparalleled, and your customer service exceeds expectations. Your commitment to putting customers first is highly commendable, and I trust the brand for consistently delivering outstanding products over the years. As a member of the United States Air Force deployed overseas, I aim to boost morale among my team of 7 Airmen who provide weather forecasts in the Middle East. Our group, composed of individuals from diverse backgrounds, has become a close-knit family during this deployment. I am reaching out to see if Green Mountain Coffee could support our mission by providing your products to uplift the spirits of my teammates during this challenging time. Any assistance would be greatly appreciated as we treasure any connection to home. Thank you for your consideration, and regardless of your decision, I will remain a loyal customer due to the trust and satisfaction I have in Green Mountain Coffee. Sincerely, Amanda B.