Graze Customer Service Issues

I placed an order with Graze.com but have not received it yet. I have been waiting for a while and tried to contact Graze.com by phone, but there seems to be no phone number available. I kindly request someone from customer service to reach out to me as soon as possible. I have provided my email address and an alternate phone number, [redacted]. I can also be reached at [redacted]. Could someone please contact me with the details of my order and an estimate of when it will be delivered? I will be leaving town on Tuesday, June 5th, so I hope to receive the package before then. Thank you for your prompt assistance. I am eager to continue ordering from Graze.com. Have a great day and I am looking forward to your quick response.

I would like to cancel my subscription with Graze. I initially signed up for a free snack for $1 in a trial period after filling out a survey. Despite trying to cancel upon receiving a notification post sign-up, I encountered difficulties as the site claimed the information entered was invalid. Please ensure that my subscription is canceled and credit my account for $13.99. I do not wish to receive any further shipments. If any have already been dispatched, I am willing to return the items if necessary. Thank you.

While grocery shopping, I came across your products priced at 2 squares for $1.50 each. The sale today had them at $1.00 each per package with 2 squares. I tried them and was surprised by how small each square was. At 50 cents a square, I find it too expensive. I found the packaging cute, but I won't buy again at this price, even on sale. The product doesn't seem worth it to me. I bought the maple oat squares and suggest packaging them in containers of 12 for no more than $1.99. I hope you consider this feedback. Thank you.

This is my third attempt to cancel my subscription. I returned the last two orders immediately upon receiving them, but instead of receiving a refund, you have been holding onto my payments. If this continues, I will not hesitate to involve my lawyer. Please respond today. Do not process any more payments. Your lack of phone contact is concerning. Please refund my money promptly. I have returned your products and am extremely dissatisfied.

I have already submitted a request to cancel any subscription I may have. My name is Janet Jenkins, phone number is [redacted], and my address is [redacted] Latern Light Trail, Middleburg, FL [redacted]. I reached out on your another website under help articles, stating that the item is not for me. Please ensure that any subscription is canceled and do not process any charges on my card. I do not have my shop order number, so I will clarify to stop all transactions under my name. I have provided the information I can provide, and my email is [redacted]. I'm contacting you again as I received another solicitation this morning. I'm not interested in your product. Thank you. Please respond promptly as I noticed your company does not provide a phone number, which is disappointing. Customers should not have to wait.

Good morning, On August 22nd, I signed up to receive a free graze box to try out your products. The box was delivered on September 7th, and after reviewing the snacks, I decided to cancel my subscription on September 10th. However, I noticed a charge of $13.99 on my credit card on September 11th, which I was not expecting. I believed that I would receive the complimentary box, have some time to review it, and then the second box would arrive two weeks later. I am requesting an immediate reversal of this charge, as I promptly cancelled after evaluating the first box and will not be receiving a second one due to the cancellation. According to your promotion, the first box is free. When I check my order history on your website, it indicates that there are no orders to display. Please confirm that this charge will be refunded. Thank you, Brienna W. [redacted] [redacted] Blair Ct NE, Salem, OR [redacted] [redacted]

I recently ordered a sample box, but while selecting items, I accidentally navigated away from the email before making my choices. I'd like all items in the box to follow these specifications: Paleo, Gluten-free, Low-carb (10g or less per serving), Low-sugar (5g or less per serving), No artificial sweeteners, No traditional salt, and contain 10% or less of the daily value of sodium from sea salt. If there aren't enough items meeting these criteria, please email me a list of the 18 original items I selected with their nutrient and ingredient information. My initial choices were Gluten-free, Dairy-free, and Soy-free. Thank you and have a great day.

I created a Graze account to send Graze boxes to my friend, Reverend Tony Morris at Chesapeake Catholic Cluster in Portsmouth, VA. However, I keep receiving the boxes at my address in Boynton Beach, FL, and then have to send them to him, incurring additional costs. How can I make sure the boxes are sent directly to Father Tony's address? Also, he has a severe allergy to coconut, and I cannot find a way on Graze's website to filter out coconut-containing snacks for him. I would appreciate any assistance in resolving these issues and making the process smoother for Father Tony. Thank you for helping me personalize this experience with Graze. Pamela Kernisky [redacted] Colony Preserve Drive, Boynton Beach, FL [redacted]

Hi, my name is Joann C. I recently noticed a charge of $11.99 on my account for an order that I believe should have been free through your website. When I signed up, it was stated that the first order would be complimentary. Due to some financial struggles following a tough divorce, I had to cancel any future orders. Although I received an email confirming the cancellation, I was still charged for the supposedly free box. I really appreciate your understanding as every penny counts for me right now. Your products are great, and I would love to continue using them if possible. Thank you for your assistance. Could you please refund the $11.99 to my Discover account, which was charged on October 9th? Thanks again.

I am disappointed that there is no option for customer service via phone. Many older individuals, like myself, struggle with using computers and navigating online platforms. I have been attempting to cancel my subscription for months without success. The instructions provided did not offer a clear way to cancel, resulting in me being charged for another subscription. I am frustrated and will be contacting the Better Business Bureau if I do not receive a response. Please cancel my subscription. I can be reached at [redacted]. I will also be contacting my bank to dispute the charges for the snacks I no longer wish to receive.

Hello, my name is R.C. I am unable to get in touch with a sales representative as there is no phone number provided. I've been disappointed with the snacks sent to me today. Unfortunately, I cannot consume any snacks with nuts or seeds due to dental issues. The box I received today contains only snacks with nuts or seeds, and no chocolate which I can eat. This is the second time I am trying to address this issue. In the previous box, I could only eat the blueberry toast and the raspberry donut, which were missing from the recent delivery. Due to medical reasons, I cannot eat anything with nuts or seeds as it gets stuck between my teeth and gums, causing discomfort. I kindly request a phone call to resolve this matter as text communications are challenging for me. I prefer a more personal approach to communication. My contact number is [redacted]. I hope to hear from a manager to address this issue promptly before resorting to further actions on social media. Thank you for your understanding.

I noticed that the nuts and seeds in my recent boxes tasted off. The raw, toasted, or processed nuts seemed stale or not shelf-stable, making them unappealing. I initially liked these snacks for heart health benefits but was disappointed by the quality. Despite receiving an email stating my next box would be $6.99, I was charged $13.99 instead without a discount code as mentioned. When trying to reach out to Debbie about these issues, the email vanished, adding to my frustration. I believe it's unfair to pay full price for subpar snacks and then struggle to get assistance. The inconsistency in the contents between boxes was also noticeable, such as the different fruits in each week's mix. Due to these issues, I have canceled my subscription and am requesting a refund for the undelivered box. I hope to get a resolution without any further complications.

I have received multiple reminders to purchase more of your product despite having made several previous purchases. On February 21, [redacted], just 8 days ago, I placed an order totaling over $64. According to the tracking information provided by Fed. Ex., the delivery was initially scheduled for February 28. To my disappointment, it did not arrive. Subsequently, it was rescheduled for March 1, which has now been moved to March 4. This delay, totaling 12 days since the order, is disheartening especially after multiple assurances that it would arrive on earlier dates. These continual setbacks have inconvenienced my plans and have significantly impacted my perception of your company. Regards, A.D.

I have been a loyal customer, frequently ordering snacks from your company. However, a recent delivery experience has left me disappointed. Despite being promised a delivery by FedEx eight days ago, the package did not arrive as scheduled. The lack of timely updates and multiple changes in delivery dates have caused frustration. It is disheartening not to receive proper apologies or explanations for these delays, leading to a loss of trust in your reliability. Moving forward, clear communication and adherence to promised delivery dates are crucial to restoring my confidence in your services.

Hello, my name is Jacee Allen. I signed up for a 14-day free trial with Graze, where I only needed to pay $1 for shipping for the first box. I learned that I could cancel before Tuesday, March 19, [redacted], at 6 am to avoid the regular $14.99 fee. I canceled my subscription and order with Graze on Friday, March 15, [redacted], after receiving confirmation that my order was canceled. Despite this, I was charged $14.99 for the first box instead of the agreed-upon $1 trial fee. This unauthorized charge caused my bank account to go negative, resulting in a $30 NSF fee. I am seeking an immediate full refund of the unauthorized charge and feel frustrated by this situation with Graze. Thank you. Jacee Allen

I recently received my first Graze box and I truly enjoy them. I came across an offer for 7 months, only covering shipping costs of $4.99. I'm interested in this offer. Could you please confirm if I qualify for the 7 months just paying shipping deal? Also, is it accurate that after the 7 months, the cost will be $9.99 per month? I get paid on the third of each month. Can I set up the payment to be deducted on that day each month? I assume these arrangements can be made online. Also, I completed my likes and dislikes for my free order. Can I make changes to my preferences online? Lastly, is it correct that there are eight items in each box every month? I appreciate your assistance as it is currently the 20th of March and planning ahead is important to me. Thank you, L. Strauser

As a first-time customer, I attempted to order my free product but encountered issues with adding items to my order. I inadvertently included spicy items that I do not eat when I tried to remove them from my selection. Using a smartphone is challenging for me, leading to confusion during the ordering process. I struggled to determine whether I needed to add the extra items suggested. Seeing the spicy products in my total made me realize my mistake. I am not fond of spicy or fruity snacks; I prefer sweet fruits, vegetables, and peanuts. The deadline to make changes to my order is approaching, but I had difficulty amending it due to my limited smartphone skills. I want to rectify this situation as soon as possible, avoiding receiving products I won't enjoy. My sister recommended your service, and I am eager to try it out without the errors in my order. Any assistance in correcting this would be greatly appreciated. Thank you.

I recently noticed unauthorized charges to my bank account from your company. I did not consent to these charges and I am disappointed by this practice. Additionally, I received a package that I did not order. Please refrain from charging my bank account without permission and stop sending packages that I have not requested. I initially agreed to a simple sample that was meant to cost only a dollar, but your company has escalated by sending unordered packages. This behavior is unacceptable and I find it unfair that you are trying to take advantage of customers in this way. I have labeled the last package as "return to sender" and kindly request that you cease sending further packages to my address. I am very dissatisfied with your actions and urge you to review your practices to ensure this does not happen again.

Dear Customer Service, I recently received a promotion in the mail for a free sample box of your products. I was thrilled to try them as I have heard wonderful things about your company. Unfortunately, I am currently unable to afford the monthly subscription. Upon receiving the free sample box on May 6th, I tried to cancel the subscription for future boxes but was unable to do so. I feel frustrated by this situation as I wanted to cancel after receiving the sample box but it seems I was unable to do it in time. To address this issue, I am requesting to cancel the order and receive a refund to my account. Thank you for your assistance. Best regards, J.B.

I apologize for the ongoing issue with Graze boxes arriving despite your numerous attempts to stop them. It is frustrating to receive items you do not wish to have. Your concerns about the incorrect charges on your bank statement and the discrepancies in the box contents are valid. It is important that companies honor customers' requests and provide accurate information. Please be assured that your dissatisfaction and financial situation are taken seriously. I understand your intention to escalate the matter if it is not resolved promptly. Rest assured, your request to permanently stop the charges will be addressed appropriately. Your feedback is valuable in improving customer experience, and I hope this situation can be resolved to your satisfaction soon.