GolfGalaxy.com Customer Service Issues

I was given a Ping G [redacted] Hybrid golf club, which has an adjustable head, as a gift, but sadly did not receive the accompanying adjustment tool. Upon contacting Golf Galaxy customer service, I was informed I needed an order number to obtain the tool. Despite providing names, addresses, and emails associated with the purchase, I was unable to receive assistance and was advised to visit a store, which is a considerable distance for me. I am disappointed by this experience. Your help in resolving this matter would be greatly appreciated. My details are as follows: Name: D. Angles Address: [redacted] Farmington Lane, Washington C. H., Ohio [redacted] Phone: [redacted].

I received a Ping G410 Hybrid Golf Club as a gift from Golf Galaxy online, but the adjusting tool and instructions were missing. I called Golf Galaxy Customer Service to resolve the issue. The associate requested an order number from the receipt, but since it was a gift, I provided my information and my son's without the order number. He verified the purchase but insisted on the order number for the tool. He suggested I go to a Golf Galaxy store which is [redacted] miles away round trip. I am disappointed by the inconvenience as a long-time customer. I am David Angles of [redacted] Farmington Lane, Washington Court House, Ohio. Please contact me to resolve this matter without involving my son, Scott Angles, who bought the gift. Thank you.