The following are issues that customers reported to GetHuman about Gmail customer service, archive #11. It includes a selection of 20 issue(s) reported December 9, 2018 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
I received an email notifying me that my request to terminate my Gmail account has been accepted. I am unsure why this happened and need help to understand the situation.
From: Support <[redacted]>
Date: Sat, Dec 8, [redacted] at 11:30 PM
Subject: Request To Terminate Your Account Has Been Accepted
To: [redacted]
Dear Google User,
You recently submitted a request to terminate your Gmail account, and the termination process has been initiated by the Gmail Support Team. Please allow us up to 3 business days to complete the termination process. If you do not wish to proceed with the termination request, you can cancel it by clicking the provided link.
Please note that all of your Gmail account files, including emails in Inbox, Sent, Spam, Trash, and Draft folders, will be permanently deleted, and you will lose access to your Gmail account.
If you decide to terminate your email address permanently, you can always sign up for a new Gmail account. For any further assistance, you can reply to this email.
Gmail Support Services
Reported by GetHuman-dretkova on воскресенье, 9 декабря 2018 г., 21:18
On May 4th, I, Kevin Flynn, was involved in a traumatic car accident on my way to work. I lost my phone during the accident, along with access to my Gmail account, which is crucial to me due to the important information stored there. After getting a new SIMPLE Mobile phone with a different number ([redacted]), I have been unable to recover my Gmail account ([redacted]), which was linked to my old number ([redacted]). The account contains irreplaceable pictures, photos, and phone numbers that I urgently need. I would greatly appreciate any assistance in recovering my Gmail account. Thank you for your help.
Reported by GetHuman-mkevofly on понедельник, 10 декабря 2018 г., 1:01
Hello,
I'm currently experiencing difficulties accessing my alternate email, which is [redacted] I forgot the password and have tried various methods to reset it, such as using the code sent to my registered phone number and guessing the creation month and year. However, I was prompted to provide an email for further communication, and even though I submitted one, Google was unable to verify my account ownership. Unfortunately, I also lost access to my recovery email. This account holds crucial emails and contacts, and I kindly ask for assistance in recovering it. I appreciate your prompt response. Thank you.
Reported by GetHuman-srimecha on понедельник, 10 декабря 2018 г., 12:54
Dear sir, I have an additional email address, [redacted], but I have forgotten the password. I attempted to reset it by entering the code sent to my phone and guessing the creation month and year. Subsequently, I was prompted to provide an email for contact, followed by more verification attempts. Despite this, I received a message stating that Google could not confirm my ownership of the account. Regrettably, I no longer have access to my recovery email. Many vital emails and contacts are associated with this account, and I earnestly seek your assistance in recovering it. Your prompt support in this matter would be greatly appreciated. Thank you.
Reported by GetHuman-srimecha on понедельник, 10 декабря 2018 г., 13:02
I encountered an issue on November 28 (November 29 in New Zealand) while attempting to change my password on my work laptop, a Dell DSM [redacted], from Dunedin City, New Zealand. Unfortunately, I forgot the new password and got logged out after several unsuccessful attempts. I was also logged in on my other devices - an Alcatel U5, Tecno L9 Plus, Tecno Pouvoir 2 (LA7), and my personal Lenovo Windows laptop. Despite going through the verification process using my linked phone, recovery email, and answering security questions, I couldn't recall the answer I provided when I first created the account over eleven years ago. Since November 29, I have been unable to access my account, although I was still logged in on my Alcatel U5 until I removed it. It's worth noting that I have always accessed my account from Dunedin, New Zealand, but when logging in using my mobile phones, the location now shows as Christchurch. I relocated to New Zealand from Ghana on August 13, [redacted], and prior to that, I used the account in Ghana starting from August [redacted], in South Africa from May [redacted] to August [redacted], in the UK from September [redacted] to January [redacted], and also in Denmark and briefly in Finland. My main goal is to recover access to my Gmail account by resetting the password, for which I have a phone number and recovery email linked to the account. The email address I am attempting to recover access to is: [redacted]
Reported by GetHuman-naawunid on вторник, 11 декабря 2018 г., 3:53
I'm having trouble accessing my account after changing my password on 11/28/[redacted]. Despite multiple attempts, I cannot recover it. When I click on "forgot password", the page prompts me to enter my email or phone number. However, after doing so, it asks for the last password I remember with no option to reset the password. Upon entering the last password, it states account recovery is unavailable due to too many failed attempts. The desired solution is to have my Gmail password reset for account recovery.
Reported by GetHuman-naawunid on вторник, 11 декабря 2018 г., 23:23
I have a YouTube channel called DJ King Studio and my Gmail address is saddamrajadjsong@[redacted]. My Google verification mobile number is [redacted], linked to my Aadhar card. I received a call and an SMS from someone claiming to be from Google, mentioning an issue with my account verification and asking for my base number and address mobile number for verification. Unfortunately, I fell victim to a hack after providing the OTP. The number used for the verification was [redacted]. I have reported this to the police in an FIR.
Reported by GetHuman1751308 on четверг, 13 декабря 2018 г., 15:32
My previous email account, [redacted], was hacked, and I am unable to recover it. I have deleted the account, assuming that it would remove all contents including the hacked emails, but unfortunately, I was mistaken. This situation has put me in danger as the account contained a lot of my personal information. I urgently need to either reopen the account or transfer its information to a new email to address this issue promptly. I am quite frightened about the security implications. Thank you.
Reported by GetHuman-omarpoy on суббота, 15 декабря 2018 г., 19:56
Hello, I am Kenneth Morin, the owner of the email address [redacted], which I created in March [redacted]. The associated phone number was [redacted], but it was a TextNow number that I no longer have access to. I urgently need to regain access to my email account as it contains important information. Unfortunately, I have been unable to resolve this through the Help Center. Please reach out to me at [redacted] or via my wife's email [redacted] to assist me in resolving this matter. Thank you for your help.
Reported by GetHuman1767958 on суббота, 15 декабря 2018 г., 22:16
I need help accessing my Gmail account. I created new accounts because I lost access to my old one due to forgetting the password and losing the associated phone number. All my Gmail accounts are linked to that old number. I usually used the same password for all my emails, but that is not the case this time. I'm struggling to access my main Gmail account, "[redacted]," as I forgot the password and can't use the recovery phone number or backup code. I need assistance in resetting the password for my original Gmail account.
Reported by GetHuman-losabold on воскресенье, 16 декабря 2018 г., 7:12
During a recent robbery, all of my personal belongings were taken, including my electronic devices, and my social media accounts were hacked. I have been attempting to recover everything through my Gmail account; however, I am unable to log in from a new device because I no longer have access to the phone numbers associated with my account recovery. This situation has put me in a difficult position as I have crucial information stored in the account. I know my email address and password, but I urgently need access to my account to retrieve important data and secure my other accounts. Creating a new account is not an option for me; I must regain access to [redacted]
Reported by GetHuman-boskailo on воскресенье, 16 декабря 2018 г., 22:34
Hello, I need assistance with my YouTube channel. I have gone through some changes with my account and need help resolving them. My channel started as 'saddamraja djremixer' and later transitioned to 'Dj King Studio'. My AdSense Pub ID was initially [redacted][redacted], activated on February 10, [redacted], and then changed to [redacted][redacted] on September 29, [redacted]. I attempted to redirect it back and finally settled on Pub ID [redacted][redacted] in December [redacted]. Recently, I faced hacking attempts by someone claiming to be Harsh Sharma from YouTube. The hacker asked for my identity details and managed to hack my account through an OTP. My recovery options were not secure, and I lost access to my account. My password was 'raja1234song', and my mobile number is [redacted]. I need guidance on how to recover my account and secure it properly.
Reported by GetHuman-saddamra on понедельник, 17 декабря 2018 г., 10:46
I'm currently facing an issue with accessing my work email, which is linked to my personal email account. It has been around 4 years since I last accessed my work email directly. Despite having my password, providing the recovery email from my personal account, correctly answering the security question, and entering the received code, I am unable to verify my work email account successfully. The challenge lies in the two-step activation process being linked to an old phone number that I no longer use. Could you assist me in updating the phone number associated with my work email account, please? Thank you.
Reported by GetHuman1780504 on понедельник, 17 декабря 2018 г., 22:19
I had two accounts, jessmalsi33@gmail and pearsonjessie74@gmail, which I deleted due to receiving a lot of unwanted emails and calendar notifications on my phone. Since deleting them, the issues have stopped. I suspect my ex, Tousignant.rich@gmail, may be involved as he knew about jessmalsi33@gmail. There seems to be some involvement with a company called Flickr contacting me about him, which I discovered is a photo and video sharing platform. I attempted to reach out to them from my new email, pearsonjess574@gmail, but received no response. I am concerned that those accounts may have been hacked and would like to investigate or seek advice on how to proceed. Thank you for your assistance.
Reported by GetHuman1782628 on вторник, 18 декабря 2018 г., 4:46
I've encountered an issue accessing my Gmail account ([redacted]) from my laptop. Even though I can still reach it from my phone, I keep receiving a message mentioning "chris green," which is not my name. It prompts me to add my Gmail to my Google account by filling out a form, which seems strange. I seek guidance on how to regain access to my account without this prompt.
Reported by GetHuman1784972 on вторник, 18 декабря 2018 г., 15:57
I have three Gmail accounts, but unfortunately, I can no longer access my main one, [redacted] This account contains all my important old pictures, and I would like to retrieve them. I remember an old password, but I don't recall when I created the account, and my phone number is no longer [redacted]. Is there a way to update my phone number for a password reset or receive two verification codes since I can't access the account or change the password? I believe I answered security questions during the sign-up; why am I not given the option to answer those? I have been dealing with this issue for three months now and would appreciate your assistance.
Reported by GetHuman-olanette on вторник, 18 декабря 2018 г., 17:38
On my previous phone, I used a Gmail account that was linked to my YouTube channel with over 2k subscribers. Unfortunately, I didn't have a recovery email or phone number associated with it. The channel name is Melaine Martinez-Top, and the Gmail could have been something like maebear or lbplover. I've tried various similar emails but can't recall the exact one. I created this account about 2 or 3 years ago, and since switching phones, I've been unable to access it. I believe the password might be lala1977 as that's a common one I use for my accounts. I really need to regain access to both my Gmail and YouTube accounts.
Reported by GetHuman-tayygive on вторник, 18 декабря 2018 г., 21:36
I created a new Gmail account for my daughter on her phone. After setting up her age, it automatically downloaded the kids YouTube app due to the family link app. She prefers the original YouTube app, so I attempted to delete the account, but it locked the phone through the family link. I can't remember the password I used for her Gmail account, and I didn't set up a recovery email or phone number. Since the account is new, there isn't enough information to verify ownership for password recovery. I am stuck and need help accessing this Gmail account: [redacted]
Reported by GetHuman1794025 on среда, 19 декабря 2018 г., 18:49
Dear Sir,
I am reaching out for assistance regarding my Gmail account under the name [redacted] I originally created this account in October [redacted] and used it to manage my YouTube channel named Dj King Studio. The channel became eligible for monetization on October 28, [redacted]. I frequently corresponded with Google and YouTube using this email address. Recently, my account has been compromised, and the recovery phone number, email, and two-step verification have been changed by a hacker. I am in desperate need of help to regain access to my account. Unfortunately, Google has not been responsive, and there seems to be no available method to contact Gmail support directly. The recovery information linked to the account is tied to my old mobile number, [redacted]. I am hoping for a resolution to this issue promptly.
Thank you for your attention to this matter.
Sincerely,
Saddam H.
Reported by GetHuman-saddamra on пятница, 21 декабря 2018 г., 10:16
Hello, I need help recovering my hacked Gmail account, [redacted] I created this account in October [redacted] and used it for my YouTube channel, Dj King Studio, which was monetized on October 28, [redacted]. I have been using this account in Majhola Fatehpur, Bhakrauli, Gaziabad. The hacker changed the recovery phone number to [redacted] on December 11, and I do not have access to any other recovery options. My AdSense account linked to this Gmail had Pub Id-[redacted][redacted]. Google has been unresponsive, and I have been unable to reach Gmail for support. Please help me restore access to my Gmail account and verify it through my old mobile number [redacted] and email address [redacted] Thank you.
Reported by GetHuman-saddamra on пятница, 21 декабря 2018 г., 10:59