Glo Marketing Inc Customer Service Issues

Subject: Complaint about Glo Service in Our Area Hello, I wanted to bring to your attention an issue we are facing in our area, specifically concerning the Glo service. At No 6 Keke Jerinyin Wofun in Ibadan, the network quality has been consistently poor. This affects not only calls but also browsing, as we often experience delays due to the lack of network coverage. I kindly request assistance from Glo customer service to improve the network in our area. You may also reach me at my Glo number, [redacted]1, for further details. Despite the challenges, I am a loyal Glo customer and prefer your services over others due to the competitive data and credit offerings. I urge you to consider implementing Glo Sky Mask in our vicinity to enhance the service quality for myself and other residents who rely on Glo. Thank you for your attention to this matter. Sincerely, Faruq

To the management of Globacom Telecommunications in Nigeria, I am Harris, a Globacom agent with an approved shop in Akure and Ondo town. I would like to address the issue of the incentives provided to us. In the past, incentives were based on the amount of SIM card loads, for example, a load of [redacted] = 85, [redacted] = [redacted], [redacted] = [redacted], [redacted] = [redacted], [redacted] = [redacted], and so on. However, the current system has made it unclear how incentives are calculated when customers recharge larger amounts like [redacted]. This lack of transparency makes it challenging for us to provide the best service. I believe restructuring the payment system to align with the recharge amounts would greatly motivate agents like me. I kindly request that Globacom reviews this matter and provides feedback. Thank you, Management.

While on vacation in the UK, a friend from Nigeria called me for 2 minutes and 16 seconds, but they were charged [redacted] Naira instead of the expected [redacted] Naira. The call should have only cost [redacted] Naira per minute but for some reason, it was more expensive. When I contacted customer service about this overcharge, there was a delay in their response. To my surprise, after the call with customer service, my Glo account balance, which was originally over [redacted] Naira, had drastically decreased to [redacted] Naira. I am confused about why my airtime was depleted after contacting customer service and would like to understand what happened. I would appreciate it if someone could help me get my missing airtime back.

Good morning @Glo Support Service, I am Quadri Afusat O. and I am reaching out to request the reactivation of my Glo line, [redacted]7, which has been deactivated by Glo Nigeria. I am currently residing in Egypt, where I heavily rely on this line. This number is associated with my First Bank account in Nigeria, and I would like it to remain connected to it, ensuring it is not reallocated to another user. I kindly ask for the reactivation of my line so I can resume its usage. I appreciate your prompt assistance and look forward to a swift response. Thank you.