GitHub Customer Service Issues

Archive 1

The following are issues that customers reported to GetHuman about GitHub customer service, archive #1. It includes a selection of 13 issue(s) reported August 17, 2020 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
I received a notification from two-step verification stating that one of my accounts was requesting access, even though I do not have a Github account. This likely means that one of your users is attempting to gain unlawful access to my account, putting my computers, other accounts, personal information, and passwords at risk. Now, I am facing an issue where all three of my computers and my phone have been compromised. The C drives of my computers are interconnected and appear to be running on shared memory that I am unable to regain control of. It seems they are connected to a server that I cannot reach. This poses a significant problem since all my account information and passwords are stored there. I did not intend for my personal computers, unrelated to work, to be part of an enterprise server.
Reported by GetHuman5169865 on Monday, August 17, 2020 4:50 AM
Someone has been using my account and Gmail to enroll in classes at this place without my permission. I received an email showing account activity with completed and upcoming classes. I suspect who is behind this and they claim it cannot be traced. I need to find out the IP address used to access my account, as this is illegal and I plan to press charges. I am discussing this with the US Marshals and will be filing a complaint. I am concerned about the lack of security measures in place to prevent unauthorized access to accounts. Thank you for your help in addressing this issue.
Reported by GetHuman5351207 on Friday, October 9, 2020 8:06 PM
My name is Mitchell Haynes and I am concerned about someone using my name, Jennifer Melissa Cremer, and our emails illegally on this site. My bank account has been restricted, and I am unable to make payments. I suspect Brandon Barchus, an attorney, is behind this due to a personal matter. This unauthorized use has been going on for 3-6 months. A client of mine lost $50,[redacted] because of hackers accessing Microsoft devices through your platform. Authorities like the FCC, FBI, and Cybercrimes are involved. My son, Holden Barchus, is at risk, and I have received threats of hacking. Please address this issue promptly as it involves personal and sensitive information of real estate professionals and clients. Thank you.
Reported by GetHuman-buybroke on Sunday, November 1, 2020 3:19 AM
My identity has been stolen, and my information is being used fraudulently. Authorities are investigating the situation for cybercrimes. Mitchell H. and Jennifer M. C. and their clients are experiencing financial losses due to this RAT hack and ransomware. One client even lost $50,[redacted] from their checking account. There are over [redacted] affected clients from various organizations whose private information is at risk. I'm unable to access my bank account to make any payments. This has been reported to the FBI, FCC, Cybercrimes unit, and the US Department of Justice. Verizon is cooperating, and AT&T will also be involved soon. Houston HISD used Microsoft Teams, which may have led to the compromised information. This seems like a retaliation hack due to reporting child abuse involving my child. I suspect I know who may be responsible for this. I urgently need assistance.
Reported by GetHuman-buybroke on Sunday, November 1, 2020 3:45 AM
I am concerned that my home computer system has been illegally accessed through email, Windows applications, and various devices like phones and iPads. This breach includes my accounts on Netflix, Amazon Prime, and even sensitive health information relevant to a lawsuit I am pursuing. The situation is further complicated by my husband's role as a fire department captain in our town, potentially exposing emergency services data. Despite my husband's doubts, when I consult my IT contacts, they confirm the possibility of unauthorized access, likely via a remote desktop user at an administrative level. This intrusion compromises our privacy and security measures, such as our McAfee protection, now controlled by the hackers. Feeling violated and uncertain about how to address this breach, I seek guidance on where to start, how to protect our data, and whether to involve authorities. I fear retaliation from these malicious actors who exploit our system for their gain. I hope for assistance in addressing this distressing situation and finding a resolution. Respectfully, Michelle C.
Reported by GetHuman6158499 on Monday, June 7, 2021 4:52 AM
Subject: Urgent Action Required to Shut Down Fraudulent Website Dear Sirs, RSA, an anti-fraud and security company, is currently working with BBVA Global to prevent online activities that target the bank's clients as fraud victims. We have noticed that your internet services are being misused by a website (hxxps://github[.]com/YairShem/Phishing/blob/1ad1d583731c78a70db4f83efb473a702509cba7/data/phishing/3b91e4d774d2ee62684acd6ff1aa5a3a[.]eml?id_JIBBRS=DR-[redacted]) that violates BBVA Global's intellectual property rights and may lead to phishing attacks targeting the bank's clients. It is imperative that you take immediate action to shut down this fraudulent website and discontinue any associated email transmissions. We kindly request that you provide us with the source code of the site for analysis, notify us if any customer data has been compromised, and share any relevant information to help identify the responsible party. Your cooperation in addressing this issue promptly is greatly appreciated. Thank you for your attention to this matter. Sincerely, Anti-Fraud Command Center Outseer, an RSA Company UK Phone: +44-[redacted] US/CA Phone: +1-[redacted] AU Phone: +61-[redacted]-[redacted]-[redacted] Email: [redacted] Website: www.outseer.com
Reported by GetHuman7752030 on Wednesday, August 24, 2022 2:21 PM
My ex-boyfriend installed parental control software on my phone without my knowledge. I need this malware removed right away. He has been spying on my phone since [redacted], which is a serious invasion of privacy. I recently discovered the code on my phone and captured an email as evidence. I have reported the situation to the police, who advised me to contact you to remove this cyber stalking software promptly. They suspect him of accessing my bank accounts and stealing $[redacted] from my savings. A police officer with expertise in cyber security examined my phone and found incriminating evidence linked to your company. I am willing to provide you with the screenshots if needed. Please assist me in removing this spyware from my phone immediately.
Reported by GetHuman-jjsnoot on Friday, September 30, 2022 10:30 PM
I have been diligently trying to report abuses on your website without any assistance. My name is Troy and my contact number is [redacted]. I require immediate human contact as I have lost thousands of pictures, intellectual properties, emails, social media, and personal accounts. This has greatly affected my life, trust, and my daughter's personal safety. My job flow has been disrupted, leading to lost wages due to compromised phones and devices. I have lost work photos, legal and personal information, and private photos within your GitHub group [redacted][redacted]. I believe the perpetrators are operating in St. George, Utah. I am in touch with attorneys and will file lawsuits against the individuals in the group. I would like to resolve this matter promptly through your institution. Please contact me so I can provide the information and seek legal representation. If not, I will proceed with a class-action lawsuit due to GitHub's failure to enforce their code of conduct.
Reported by GetHuman-hippyhap on Tuesday, January 10, 2023 12:39 AM
Hello! In [redacted], I applied for the student package on Github, and have been using it happily ever since. However, my recent account renewal attempts have been repeatedly rejected due to difficulty proving my username is related to me. I provided an enrollment certificate from the Chinese government's official Xuexin website, which should verify my identity. Additionally, my registered email ([redacted]) matches my name (Wang Tianyi), further confirming my identity. I hope to receive a prompt response and have my application approved soon. Dealing with Github's automatic verification system has been frustrating as it continues to ask me to prove my identity repeatedly, which I find absurd.
Reported by GetHuman8117351 on Sunday, January 22, 2023 3:36 AM
I am having trouble accessing my personal email account on GitHub, which is vital for storing important medical records, billing details, and other personal information. The email associated with the account, [redacted], has been under my ownership for over 15 years. Unfortunately, I no longer have access to the phone number linked to verify the account due to recent circumstances. I am currently in the process of dealing with identity theft and have reported the issue to Internet Crimes, the three major credit bureaus, local law enforcement, my banks, and my employer. Seeking assistance with this matter. Sincerely, EJ
Reported by GetHuman-edrjohns on Sunday, April 23, 2023 3:09 PM
I have identified an individual misusing your software to abuse, harass, cyberbully, and stalk me through various devices. They have also been altering and deleting apps and phone numbers, using fraudulent licenses and acknowledgments on apps. This behavior is criminal in Florida and has seriously affected my security, privacy, personal property, resulting in financial distress, health concerns, and many inconveniences for myself and my loved ones. Law enforcement is currently involved in investigating this matter, and I am seeking assistance to address this issue promptly. Thank you, Gladys A.
Reported by GetHuman-gladysaa on Saturday, May 27, 2023 11:28 PM
I have experienced identity theft, cybercrime, and harassment targeting me and my business information on social media. I am aware of who is responsible, and I urgently request a call back to discuss this matter at my salon. The perpetrators have seized control of both my personal and business email accounts, and have created over 50 fraudulent accounts using my salon's information. I am only providing an email address as the website mandates it, as my contact number is blocked. Please refrain from sending any communications to this email as it has been compromised and is now inactive. This situation has been reported to prosecutors in the Mercer County Cyber Crime Department. I urge you to contact me promptly. My name is Kerri.
Reported by GetHuman8482091 on Wednesday, July 5, 2023 11:13 PM
I recently experienced a hack and am seeking advice to identify the cause, locate any relevant account records, and address the security breach. I require assistance in resolving the hacking of my system, disconnecting any unauthorized services linked to my name or IP address, and investigating compromised accounts. Please reach out with guidance on resolving these issues and directing me to the necessary support channels.
Reported by GetHuman-jillafer on Tuesday, September 19, 2023 6:37 PM

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