Gearnuts.com Customer Service Issues

Hello, I am disappointed that the x4 looper I received is not working despite my efforts, including checking the power supply. There are no lights and no response. I would like to return this product and receive a credit. I had a previous issue with a defective x4 looper that had a continuous low sound, which you authorized me to return, and I did. Now, I would appreciate a credit on the same charge card for this new purchase. The unit is in perfect condition otherwise. Thank you for your assistance.

Hello, I am experiencing an issue with the x4 looper as it is not functioning at all, with no lights turning on. I have carefully ensured that the 9V charger is correctly assembled. I have a return label that was included with the looper. Despite it not working, the device is in perfect physical condition. My order number is #[redacted]4, and I am requesting a refund to the same card I used for purchase. Thank you for your assistance. - Mark K. Also, I prefer not to sign up or provide credit card information on any additional site. I have the FedEx return shipping label ready, hoping to streamline this process.

Dear GearNuts Tech Support, I recently bought a TC Helicon VoiceTone R1 from eBay, thinking it was new. Unfortunately, I'm having trouble with the reverb function. Despite trying different settings, I can't seem to get any reverb effects, and the dry to wet feature doesn't make a noticeable difference in sound. When connected to my mixer, I can't raise the volume without getting feedback, even when kept at a low level. The seller doesn't accept returns and assured me it was checked and working fine. Could the low volume be causing the issue? I'm frustrated with this purchase and would appreciate any assistance. Thank you, Terry.

Hello, good morning. I bought an HX Stomp from Amazon last week, and it was delivered on Friday. I was happy with the pedal and enjoying using it. Today, I unexpectedly received another HX Stomp from your company. I believe this second one was sent by mistake because my records show that I only ordered one. It seems to be a shipping error on your end. Thank you.

Ali is seeking recommendations for a Behringer product to address a connectivity issue at their church. They recently returned a Behringer S16 and are looking for a solution. They currently use a Behringer x32 board with an analog black snake and attempted to connect a new digital snake without success. Although two external experts were unable to resolve the issue, Ali suspects they may need a 32-channel device instead of a 16-channel one, while hoping to avoid purchasing two S16s. Now Ali seeks advice on the appropriate Behringer product from Gear Nuts to rectify the situation.

My spouse bought me a BOSS guitar amp for Christmas from Amazon, based on a list I created, but unfortunately, the model I listed (BOSS Katana [redacted]) is too large for our home at 31x24x16 inches. I only wanted a smaller one for practice. I've tried calling your customer service number about a return and possible exchange, but no one answers the call, only a fax-like sound. Amazon couldn't process the return and directed us to you. I'm concerned about your return policy as shipping this back might be costly and could stretch my budget too thin. Any assistance on this matter would be greatly appreciated. I was excited about practicing with a new amp, but now it's turned into a bit of a situation.

I ordered a Roland Cube in late August, and FedEx supposedly delivered it around September 4 - 5 without any notice or knock on my door. Unfortunately, the package was stolen from my porch along with two other items. After contacting Shipper Gearnuts through Amazon, I was instructed to file a police report, which I did and sent it to Gearnuts as a PDF. They informed me that my amp would be resent, but it had to go to a FedEx facility in Portland for pickup. Despite the package arriving at the facility on September 16, I was only notified on September 24. By the time I found out, the amp had been returned to a FedEx box on NE Alderwood Dr. After several frustrating phone calls, I now have a contact number to inquire about my amp, though I will have to wait until Monday to call them. I am considering canceling the order and buying from another vendor if this issue persists.

Hello! I purchased an item from your Amazon store using Order ID #[redacted]-[redacted]. The product in the listing showed it included two ear-hooks, but I received only one. This affects the stability of the item for me. I am not looking for a refund or exchange, just need assistance in obtaining the additional ear-hook. Thank you for addressing this matter.

I am reaching out because I've been having trouble receiving the accessories that were supposed to come with the Ibanez Guitar GRX70QA-TVT from Gear Nuts, as advertised on AMAZON. Despite their listing stating these accessories were included, I have not received them. This misleading advertising is deceiving customers into purchasing the guitar. I am not willing to overlook this deception. I kindly request that the accessories shown in the AMAZON listing for the Ibanez Guitar GRX70QA-TVT be sent to me as soon as possible. Thank you for your attention to this matter. Sincerely, Ken ([redacted]) or ([redacted])

I returned an Amicro Amp to your address, but it seems it was delivered to the wrong location. The package was mistakenly sent to Music Product Center at [redacted] US Highway 30 W., Fort Wayne, Indiana 46[redacted]. I am willing to cover any costs to ensure it reaches the correct recipient. My name is Clarence A., and you can reach me at [redacted] or [redacted]. Please get in touch with me so I can arrange for the proper delivery. Apologies for the mix-up, feel free to contact me at any time. Thank you.

I purchased the Ibanez Guitar GRX70QA-TVT on Amazon a few months ago. I have been attempting to receive the additional accessories that were supposed to come with the guitar from Gear Nuts, as advertised. Despite the accessories being initially included in the listing, Gear Nuts has removed them. I am feeling ignored as I have not received the items I paid for. Please ensure I receive the 7 accessories that were promised. Could you please escalate this issue to your head office? Thank you. For further communication, please contact me at [redacted] or [redacted]. - KM