Furniturerow.com Customer Service Issues

I placed an order for a cabinet on December 31st with an estimated arrival time of six weeks. Despite contacting them after six weeks, I was informed of delays each time. On March 16, the manager mentioned the item was in transit and due to arrive on the 17th. After following up, I was told by Justin Barker, the manager, that the truck's arrival was uncertain, contradicting previous information. I have displayed patience throughout this process but have not received any proactive updates, even though I was billed immediately in December. I would appreciate a discounted rate due to the extensive wait and the effort I have put into tracking the item. My invoice number is [redacted]-I[redacted] from the Springfield IL store. Thank you - Vicki B.

I received an email notifying us that the umbrella we ordered was ready for pickup in Evansville, IN. However, upon arrival, the warehouse couldn't locate it. They advised speaking with a salesman in the store to reorder. The salesman mentioned they no longer had red umbrellas, but we could take a gray one. When he checked the order, he stated we had actually ordered gray. Unfortunately, he couldn't find a gray one either, but mentioned a store in Fort Wayne, IN had a red one, causing a 3-week delay for pick up. We are puzzled why they can't transport it sooner on a truck. Our order number is #[redacted] UM-TUTRKITG. We prefer a red umbrella as we have space for two and already own a red one. Despite a positive past experience with purchasing a couch, this situation with the umbrella has been frustrating. The salesperson's name was Kenny.

As a long-time customer of FR/DM, I have always been loyal and even referred others to shop there. However, a recent experience has left me frustrated. After my divorce, I purchased a living room set and bed, assuming the "free delivery" would include bringing it into my house. It turns out that the delivery only meant dropping it off at my front door. As a single person, I can't move the furniture myself. The lack of clarification from the salesperson is disappointing. Now, in order to have the items brought into my home, I have to pay an additional fee. This has soured my experience, and I will be looking elsewhere for the rest of my furnishing needs.