Fred Meyer Customer Service Issues

I would like to express my gratitude rather than lodge a complaint. While at the Fred Meyer store in Yakima, Washington, I encountered a wonderful cashier on August 7th, [redacted], around 3:00pm. Lorenzo, the exceptional employee, welcomed me with a smile and engaged in polite conversation, displaying professionalism and efficiency throughout my checkout experience. His exemplary customer service reminded me of my years in the hotel industry, and I truly appreciate his dedication to making my visit pleasant. Lorenzo deserves recognition for his outstanding performance. Thank you, Lorenzo, for a job well done.

I discovered this morning that nearly my entire $70 online order placed last Saturday is unavailable, except for 2 boxes of crackers. I need to speak with someone urgently to confirm the order's cancellation and ensure an immediate refund to my credit card. It's crucial to me that the company doesn't profit from this situation by delaying the refund. I also need to highlight that the website lists a phone number for 'Baxter Plumbing,' which is not the store I'm trying to contact, Fred Meyer on W 11th in Eugene, Oregon [redacted]. This phone number mix-up is hindering my ability to reach the store directly.

Upon returning home from picking up my order, I was disappointed by a few things. Despite my $15 discount on a $75+ purchase, my total came to $61.50 due to unavailable replacements, which lowered the total to $69.21. In addition to spending more, I received fewer items. The items were inadequately packaged, with loose produce and soggy bags making it difficult to transport them. As a loyal customer, I trust that Fred Meyer will address my concerns promptly.

On December 5, [redacted], I bought gas at the Fred Meyers Fuel center in Coos Bay, OR. Unfortunately, an employee accidentally broke the auto vent shade on my front passenger side. The fuel manager filled out an incident report and assured me that the insurance company would contact me. After not hearing anything by January 2, [redacted], I returned to the fuel center. The manager reiterated that the damage was covered and that the insurance company would reach out soon. During my third visit on [redacted], the manager provided me with a phone number he thought was for the insurance company, but it turned out to be for Fred Meyer Customer Care. Despite spending two hours on the phone, I was unable to resolve the issue. I believe that I should not be responsible for repairing the damage caused by a distracted Fred Meyers Fuel Center employee. I kindly request your assistance in resolving this matter. Thank you. - Susan M.

To whom it may concern, Hello, my name is Turquoise. I have frequented two Fred Meyer stores in Portland, with one located at 82nd Johnson Creek. I feel I have been unfairly targeted by the staff and followed by the security team during my shopping trips. Men in street clothes have been peeking at me, making me uncomfortable and worried for my safety. The employees have been rude, making comments and talking about me while I shop and check out. This experience has been hurtful, embarrassing, and racist, and I believe it's due to my skin color. I've documented some incidents on video. The situation at the other store is similar. I hope this issue can be addressed promptly as it has been distressing for me. Thank you for your attention to this matter. Sincerely, Turquoise Young

I visited your Fred Meyer store at [redacted] Se 240Th St in Kent, WA about 2 weeks ago. After a long wait, the cashier had a meltdown. She appeared teary-eyed and expressed frustration, mentioning the challenges of the job and feeling overwhelmed. Witnessing her distress reminded me of my own stressful work experience before retirement. I understand the toll it can take on one's mental and emotional well-being. It's concerning that the store may not have enough staff to support employees adequately. I urge you to consider the impact on your employees' mental health and ensure they are not overworked. Thank you for listening, and I hope you take this feedback to heart for the well-being of your team.

I had a frustrating encounter with an employee in the electronics department at 11:00 tonight. The attitude I received was unhelpful and rude. When I requested assistance, he mentioned he was only paid until closing at 11:00, conveying a lack of interest in helping further. He refused to remove a security tag and claimed he couldn't provide change for a $[redacted] bill, even though my total was nearly $90. His demeanor was confrontational and unwelcoming, making the checkout experience unpleasant. Additionally, he was resistant to sharing his name when I asked, creating further tension. This interaction has left me considering whether I want to continue shopping at Fred Meyers. I escalated the issue to a self-scan employee and shift leader, receiving more supportive service from the late-night self-scan helper. Despite efforts to address the problem, the lack of manager intervention added to the disappointment of the situation.

I had a distressing experience at the Benson Plaza, Renton WA location today. I went to buy 3 salmon fillets at the seafood counter but there was no one there initially. I waited, knocked on the window, and when an employee passed by, she accused me of being rude. She insulted me repeatedly, so I requested to speak to a supervisor. After a wait, I spoke to the store manager, Josh Dunn, who was professional. He offered to compensate the salmon but I declined, as my dignity is more important. As a clinical psychologist, I tried to understand her behavior but being called names was unacceptable. Despite other positive interactions she had with customers, I was treated poorly. I left without buying anything, feeling shaken. I informed Josh that I won't be returning to any Fred Meyer store due to this encounter.

I visited the Burien Fred Meyer on Friday night because my bank was closed. I went there to cash ten money orders my tenant had given me for the past three months. When I approached the money service area, a woman with pink hair in her 40s helped me. Before starting, she questioned the legitimacy of the money orders and asked if I had cashed any before. She only processed one money order, claiming it was store policy. However, I later went to a different Fred Meyer where a gentleman allowed me to cash all the money orders without issue. The woman at the first store was very rude and unhelpful, making it an unpleasant experience.

I tried to process a return on July 26 for two items my roommate bought for me before moving out. I previously did a non-receipt return on April 28, making it 90 days between returns. However, I was informed I couldn't return the items because the return date doesn't count towards the 90-day period. I was then told after trying the next day that I must wait 90 days from the attempted return date. The initial non-receipt return was due to employees not being able to access purchase history, so it had to be processed without a receipt, which was fine at the time. I have since returned the items with a receipt but have more to return. I don't understand why I need to wait another 90 days when I didn't actually complete a return.

To whom it may concern, My name is Turquoise, and I want to share my experiences shopping at two Fred Meyer stores in Portland, one being on 2nd and Johnson creek. I feel I have been unfairly targeted and followed by the staff and security team during my shopping trips. I have noticed men in street clothes peeking at me from corners, which has made me uncomfortable and concerned for my safety. The staff's behavior includes making comments like "here we go again" and talking about me while I check out at the self-scan. This treatment has left me feeling hurt, embarrassed, and racially discriminated against as a black woman. I have documented some of these incidents on video, and I believe this racial profiling issue needs to be addressed by your team. Thank you in advance for taking this matter seriously. Sincerely, Turquoise Y.

To the concerned party, Hello, my name is Turquoise. I have shopped at two Fred Meyer stores in Portland, one of them being located at the intersection of **nd and Johnson Creek. I feel unfairly targeted by the staff and security team who follow me throughout my shopping trips. Men in plain clothes have been seen peeking at me, which makes me concerned about potential abduction. The staff make me very uncomfortable by making derogatory comments and watching me closely as I shop. They seem to talk about me and even laugh at me during checkout, leaving me feeling hurt and embarrassed. I strongly believe that this behavior is rooted in racial profiling, as I have experienced this treatment consistently due to the color of my skin. I have recorded some instances of such mistreatment. Unfortunately, this is not isolated to one store as I have faced similar discrimination elsewhere. I ask that this matter be addressed promptly to avoid legal action. Thank you for your attention to this issue. Have a safe and blessed day. Sincerely, Turquoise Young