Flowers.com Customer Service Issues

I spent nearly 1 1/2 hours trying to place a Mother's Day plant order. The first 22 minutes were unproductive, resulting in no order due to a lack of understanding, culminating in a hang-up or disconnection. The subsequent hour-plus call also lacked product knowledge, and after a 20-minute conversation, I was informed that as a Passport member, I wasn't eligible for the promo code "mday20." After speaking with a supervisor who acknowledged the issue, I was advised that improvements were needed in staff training. The supervisor apologized for the phone call inconvenience and offered a 10% discount or $3.80 compensation for my time. Politely declining the offer, I suggested using the funds for further training. Moving forward, my family and I intend to explore other competitors with better-trained and more efficient staff.

I want to address my dissatisfaction with the customer service and refund process. I placed an order for flowers using the online chat but forgot to apply my discount code. The representative mentioned that it would take up to 2 billing cycles for the promo credit refund to reflect. It has now been more than 6 months, and I have not seen the credit come through. My bank verified that I was charged the full amount and did not receive the expected refund. I find it frustrating that making a purchase was simple through the online chat, yet getting the refund seems to be an issue. I appreciate your attention to this matter. Thank you. W[redacted][redacted] Miret A.

I am writing to express my disappointment with the customer service I received. I placed an order for 3 arrangements for my sister-in-law's Christmas table with the order number w[redacted][redacted]. One of the arrangements was incomplete compared to the picture. I was informed that one arrangement couldn't be sent and was offered delivery on the 27th, which I declined, requesting a refund instead. I was unsure about the delivery status of the other arrangement. After a series of unproductive calls, including a failed attempt to reach a resolution with a supervisor named Jenny, I am dissatisfied with the service provided. I expect all three arrangements to be refunded. I believe the call center agents should be better equipped to handle such issues efficiently. The recording of my call using the number [redacted] should reflect the frustrating experience I faced. Please address this promptly by issuing a full refund. Thank you, Beth K.

I received the flowers this morning for Mother's Day. My initial reaction was worry that my children were overcharged for the small and disappointing arrangement. My husband shared that they paid almost $[redacted] for it. I am truly let down by [redacted] Flowers and I am requesting a refund for my daughter. The service at the Syosset branch and the company as a whole is disgraceful. I have attempted to contact them all day without success. I am willing to have them retrieved. Sheila C.

This is the second consecutive order that was not delivered on time. Yesterday, for my important wedding anniversary, I ordered 2 dozen long stem roses for my wife. Despite placing the order three days in advance, the flowers never arrived. During a frustrating call with the customer service representative, Precious, there was so much background noise that I could barely hear her. Precious offered a discount for future orders, but I have no interest in doing business with your company again. Precious only refunded half of the cost and assured me it would be delivered today, but later informed me that the florist did not have roses in stock. I find it hard to believe a florist would be out of roses early in the morning. This experience, along with the previous late delivery of a small arrangement, has left me thoroughly disappointed with your service and the florist you work with.

Regarding order W[redacted][redacted] with item #157996L, I purchased a large Christmas cactus for a birthday present with an expected delivery date from a local florist on November 30, [redacted]. The plant arrived a day late in a damaged condition inside a cardboard box from NY, with soil spilled all over. I had informed the seller about the delivery issue as requested. The gift, intended to be a considerate gesture, created a cleanup inconvenience for the recipient. It would be appreciated if some form of apology can be extended to them. You can reach me at [redacted] - Betty Riddle

I placed an order, but it was not delivered, and the charge appeared on my credit card. The delivery address provided was: VICTOR WALKER [redacted] Chestnut Crossing Apartment/Suite/Room: [redacted] City: [redacted] State: [redacted] Zip Code: [redacted] Recipient Phone Number: [redacted] Regarding the product "Harvest Comforts Fresh Fruit Gift Basket." The gift message section was left blank, and there seemed to be an issue with the delivery date format. The order details were as follows: - Product: Harvest Comforts Fresh Fruit Gift Basket - Order number: [redacted] - Delivery Date: [redacted] - Quantity: 1 - Price: $49.99 I tried contacting customer service but have not received a response.

I'm disappointed to share that the order I placed to cheer up a friend who recently lost her child is delayed until Monday according to FedEx's tracking. This delay is unacceptable. After a fruitless conversation with a customer service representative, I inquired about a refund for the shipping fee as I won't be receiving the item on the agreed-upon date. However, I was told to call back after 8pm. It seems unreasonable to wait until then considering the distance between Indiana and Virginia. As a paying customer, I believe I should be refunded promptly without having to wait based on the delivery window. This situation doesn't reflect the good money spent on the service. I anticipate a full refund and regret to say that this will be my last interaction with your service. Customers shouldn't be charged if items aren't delivered as promised. Thanks, N. Keefe

In mid-April, I ordered two May Day flower baskets for delivery on Saturday, May 1st. I paid an additional $5 for the same-day delivery. The first basket was successfully delivered to a nursing home in Davenport, Iowa. However, the second one was for an assisted living home in Lakewood, CO. On Saturday, I received a text stating the delivery couldn't be made, promising a later attempt. Despite the location having 24-hour coverage and reception, the delivery didn't happen. After two calls to 1-[redacted], I was told it would be delivered, which didn't occur. On Sunday, a $20 refund was promised, but it's unclear if it's to be a credit or on my card. I completed a survey and received an early 6:50 AM call today, which I missed. Thankfully, the flowers were eventually delivered this morning and were well-received. Although previously satisfied, this instance left me quite disappointed.

I recently contacted your customer service to place an order for my mother's birthday. Unfortunately, my experience speaking with Christine was quite disappointing. Throughout the call, she constantly talked over me and exhibited unprofessional behavior. Despite providing my information and credit card details, I encountered issues with the order number given, which was [redacted]05. Despite my repeated requests, I was unable to speak with Christine's supervisor during the call. Upon subsequent follow-up calls, the representatives were unable to locate my order in the system. I urge you to review the call recordings for quality purposes to address the disrespectful and rude manner in which I was treated by Christine. My name is Christina Richter, and I reached out from the phone number [redacted] to have the order delivered to Sharon Richter at [redacted] Billow Dr., San Diego, CA [redacted], as I live far away. Thank you for your attention to this matter. Sincerely, Christina Richter Email: [redacted]

I recently spent over 2 hours on the phone with a customer service representative providing my credit card details and personal information to place an order for a birthday gift for my Bishop on May 8, [redacted], and a Mother's Day gift for his wife, our Church's First Lady. Despite the lengthy call, the cutoff for same-day delivery was missed. The representative mentioned a total cost of a little over $[redacted] and convinced me to add a year's worth of shipping for $19. Unfortunately, the promised follow-up call to explain the delay never occurred. After reaching out to customer service multiple times without any resolution, I'm concerned about the safety of my personal information. I typically only receive an order number once my card is charged or the items are shipped, but in this case, no number was provided. I'm still awaiting the same-day delivery of my order and seeking clarification on who has access to my information. I would appreciate a swift resolution to this matter. Thank you.

In July, I purchased a funeral spray for my grandpa, and it was stunning. Unfortunately, when I ordered the "Open Heart - Red Rose and Lily" arrangement for my grandma's funeral last week, I was deeply disappointed. The flowers were wilted, and some of the lilies were even dead. I feel terrible because I was responsible for ordering the flowers from all the grandchildren, and my cousins contributed money for them. The poor condition of the flowers was evident to everyone at the viewing, and it was disheartening. The funeral has already taken place, and I am unsure how to address this situation to make amends for the disappointment caused.

My son ordered a Poinsettia from [redacted] Flowers for me, and it arrived on Dec 24. Unfortunately, by Dec 26, it was already dead with a broken stem. James Kiss purchased it, and he should receive a refund. Additionally, he sent flowers to his grandmother which she never received, but a credit was issued for that. James called and complained about the situation. Regrettably, the Poinsettia cannot be saved, so it's best to credit his card for the purchase.

I recently ordered the "Lovely Lavender Medley" bouquet for my daughter's birthday, as lavender is her favorite color. However, when she received the flowers, they were not what I had ordered. The bouquet had pink and lavender flowers but did not match the description. After contacting customer service, I spoke to Marila, who was not very helpful and kept putting me on hold. She mentioned they could send a replacement bouquet but not immediately due to technical difficulties. I really wanted to give my daughter the flowers I selected for her birthday to make her smile, especially since we live in different states. I hope this issue can be resolved promptly.

I have two orders made on 2/4/[redacted] that are missing from my order history. The first order was placed for Gayle J. and I have a confirmation email with order number W[redacted][redacted]. The PayPal transaction ID is 7SU527331K[redacted] with an invoice number of [redacted]. The payment was made through PayPal. The second order was for Letta Y., but I did not receive any order information. After the order, I got an email with the PayPal transaction ID 13K420739B[redacted] and an invoice number of [redacted]. This order's payment is still pending. I tried multiple times through online chat to resolve this issue, but encountered difficulties with agents. When I called 1-[redacted]-flowers, the representative was unhelpful and unclear. As a software engineer, I believe the problem lies in the incorrect use of PayPal billing agreements by your developers, leading to confusion with accounts and orders. This has caused a frustrating experience for me as a customer.

I recently made a purchase for an order using a discount through the Honey app on my computer. The order was $[redacted], and I received one part of the order much earlier than expected. When I received the flowers on 2/9, they did not meet my expectations as they were missing some roses. I contacted customer service after noticing the issue and was promised a partial refund for the flowers and a gift card for 20 more flowers. However, following up on this promise became a frustrating experience as I was repeatedly told conflicting information. Despite spending a significant amount and encountering this issue, I feel like my concerns have not been addressed appropriately. Moving forward, I will not be using this company again and plan to share my negative experience in reviews.

I placed an order for delivery on 2/15/22 between 9:15-9:30 AM. Jason from 1-[redacted]-FLOWERS called me, mentioning a double order for delivery on 2/15 and 2/16, even though I only made one order. He assured me a refund for the duplicate and a 5:00 PM delivery. Despite his promise of an email confirmation within 30 minutes, it was past 1:00 PM, and I hadn't received it. When I called back, Stephanie disclosed that the florist couldn't deliver to my area at 9:38 AM. Jason didn't inform me until two hours later. Hoping this is a one-off mistake; however, after reading reviews, my confidence is shaken. I will follow up for my refund. Thank you.

Dear Sir/Madam, I am a loyal customer, Shandalene Ashcroft, who has used your flower delivery service multiple times to send flowers to my grandmother in a nursing home. Trusting your company to provide the same quality as advertised, I recently ordered a bouquet for a friend. Regrettably, the flowers were delivered to my address instead of my friend's, and the quality was disappointingly low. Despite having paid $92 for a large bouquet, the flowers resembled those from a gas station. This poor experience makes me concerned about the flowers my grandmother may have received. After contacting customer service, I was only offered a partial refund, which I believe is inadequate. It is disheartening to give a subpar gift that was meant to bring comfort and joy. I urge you to take full responsibility for the quality of your products to uphold the sentimental value your flowers are intended to convey. If these issues are unknown to you, I encourage a thorough investigation. Otherwise, you should be deeply disappointed in your company's standards. Thank you for your attention. Shandalene Ashcroft

Good morning, I am having trouble ordering flowers for Mother's Day. Last year there was a problem with the delivery and you sent me a $20 off coupon. We were told this morning. Now we can I use this coupon. You're also tall and local delivery was filled up already. I purposely trying to send them on Saturday so we don't have this problem. I am handicap and I have my assistant helping me do this. We are running into nothing but problems and feel totally mistreated. After last year's debacle which is the reason you send me the $20 off coupon I thought I'd give you one more try. Well it seems like nothing has changed and my poor assistant is at her wits end. Why are you and send me a coupon to fix last year's mistake and I'm not able to use it on this year makes no sense.

I ordered item #148693L with a total of $[redacted].67. Upon delivery, I was extremely disappointed. The bouquet was significantly smaller and had fewer flowers than shown on the 1-[redacted] Flowers website. The vase was also smaller and lacked the expected amount of flowers. Additionally, there was no bow included despite being charged for it. While the delivery was prompt, the overall quality and presentation were lacking due to the sparse and wilting flowers. Although the order arrived on time, I felt embarrassed by the final product and the absence of the expected items. Regrettably, I won't be using 1-[redacted]-Flowers in the future. Unfortunately, I couldn't find a way to attach a photo to show the discrepancy between the delivered flowers and what was expected.