FlipKart Customer Service Issues

I recently purchased a Blue Star air conditioner from Flipkart but received the wrong indoor unit. Despite my request for a replacement due to this error, it was rejected without a thorough check. I reside at Madhu Park Ridge Apartments in Hyderabad and would appreciate a swift response and replacement of the correct product. It is the Blue Star 1.5-ton 5-star split inverter AC with an alloy condenser in white (model IC518DBTX). I believe this can be resolved promptly with your assistance. Thank you.

I recently bought a new Samsung Galaxy F41 through an exchange offer, but when the delivery person came, they refused to give me the new phone. On December 23, they initially claimed that my old phone was in good working condition with no issues. However, upon closer inspection, they pointed out a small dent and a minor 3 cm cut on the white plastic outline of the phone. They then requested Rs. [redacted] for these supposed damages, which was not part of the exchange terms mentioned in my Flipkart order.

If you need assistance with a return, refund, or exchange, please reach out to our customer care team at [redacted]. You can contact them anytime for help with any issues. For further assistance, feel free to call our headquarters at the toll-free helpline number [redacted].

Subject: Serious Concern with recent LG Mobile Purchase - Order OD[redacted][redacted]0 I have been a loyal customer of Flipkart for quite some time, making numerous purchases. Recently, on December 14, [redacted], I ordered an LG 8x mobile phone worth Rs 30,[redacted]. Unfortunately, the phone started overheating just after receiving it. Despite multiple complaints and visits from engineers, the issue remains unresolved. As an asthmatic patient, I prefer written communication over calls. However, I have received [redacted] messages from Flipkart support with generic responses asking me to contact LG service centers or claiming unsuccessful call attempts, which is frustrating. The lack of a proper resolution, the repeated closure of my complaints without consent, and the unsatisfactory responses from both engineers and customer care have led me to consider legal action for poor service and negligence. This experience has left me deeply disappointed, prompting me to consider shopping elsewhere, like Amazon, Shopdeal, BB, or Reliance, where customer service is valued. Sincerely, Sunny D. [redacted] [redacted]

I have encountered a problem where I feel deceived and have taken action by filing a FIR against your customer service representatives and Flipkart for fraudulent activities. I bought a Techno Spark mobile through an exchange, but during delivery, the delivery person asked for an additional Rs [redacted] as inspection charges for a prepaid order. Despite requesting a receipt, I was assured it would be sent via SMS, which I never received. Upon contacting customer service, they stated that I should not have been charged and that a refund would be issued, which has not happened yet. Furthermore, my account has been blocked, prompting me to involve my lawyer and take legal action against you in the consumer court for adequate compensation. Additionally, I have reported the matter to the Serious Fraud Investigation Office for investigation. I urge you to reinstate my account immediately. Sincerely, Mr. Amitabh Verma

Dear Forum Members, I am reaching out regarding my order placed on 22nd Dec, [redacted] with Order ID OD[redacted][redacted]0. Despite several attempts to contact Flipkart's customer service, I have not received any substantial updates on my order delivery. The situation has caused me frustration as I have been provided with continuous new timelines and apologies without any resolution to date. Even after engaging with the social media team on 3rd Jan [redacted], where a commitment was made for the shipment to occur by 6th Jan [redacted], my product has still not arrived as of 11th Jan [redacted]. I am urgently seeking assistance and progress on my order. The lack of communication and the runaround from various customer service representatives has left me very dissatisfied with Flipkart's service. I am simply requesting a single point of contact for updates on my order status. The delay in receiving my purchased item has not only impacted my work, especially during these Work From Home conditions, but has also hindered my ability to make online payments conveniently due to the inadequacy of my phone. I urge for a swift resolution from Flipkart as the current situation is causing me significant inconvenience and distress. Thank you for your attention to this matter. Best regards, Deepanshu S.

I would like to address my concerns regarding my order on Flipkart. It has been a frustrating experience as I ordered a product on December 22, [redacted], which has not been delivered yet. Despite numerous calls to the customer service team, I have only received apologies and new timelines without any resolution. The social media team promised that my order would be shipped by January 6, [redacted], and received by January 9, [redacted], but as of January 11, [redacted], I am still waiting. I am disappointed by the lack of communication and the run-around I am getting. I urgently need my product for work, especially during these challenging times of working from home. The inability to access my banking services due to the delayed order is causing further inconvenience. I do not seek a refund, only a resolution and a single point of contact for updates. The current situation is causing me mental distress and inconvenience to my daily routine. I urge for swift action to deliver my order promptly and improve customer service communication.

I received a Lenovo laptop instead of my Asus one during an exchange with Flipkart on 20/12/[redacted]. After multiple unsuccessful return requests due to system errors, my account was blocked. Despite contacting daily, my complaint remains unresolved. My registered number is [redacted], email ID is [redacted], and Flipkart Order ID is OD[redacted][redacted]0. I requested a pick-up of the incorrect item and a refund. The ongoing issue started on 20th December, [redacted], with the exchange mix-up. My previous order also arrived damaged. I seek a resolution for this matter as Flipkart has yet to address it.

I am extremely disappointed with the service provided by Flipkart. I placed three orders on January 15, [redacted], expecting two of them to be delivered on either January 22 or 25. Without my consent, all three orders were canceled by Flipkart, claiming they couldn't reach me on my provided number. I always make sure to provide my address and alternate numbers, but they didn't make any effort to contact me using those details. When I called customer service, they mentioned trying to reach my number which they claimed was unreachable, but my registered number is different, and my address was up to date. I didn't receive any notification or email about the undelivered shipments; they just canceled them abruptly. The customer support team's responses were unsatisfactory and lacked proper explanations when I inquired. This is the worst shopping experience I've ever had. Flipkart seems to believe there are no other e-commerce sites available, but I will never be purchasing from them again and will advise my friends and family to avoid shopping on Flipkart as well.

Hi, I am writing to address a warranty concern with my recent purchase from Flipkart, the Dell Latitude [redacted] Laptop, delivered on January 23, [redacted]. Upon checking the official Dell website, I discovered that the laptop was registered for warranty on June 9, [redacted], affecting the warranty period. Despite contacting Flipkart multiple times, the issue remains unresolved with only escalations raised. Dell's customer support advised that the seller must submit a Warranty & Ownership transfer form to ensure I receive the appropriate warranty from my purchase date. As the laptop comes with a 3-year warranty and was purchased January 23, [redacted], I am concerned that almost 8 months of warranty have already expired. I have included a screenshot of the warranty details from Dell's website for reference. I trust Flipkart will address this promptly. Best Regards, M.F.Z. Khan

Hello Flipkart Team, I am reaching out regarding my recent order with order ID OD[redacted][redacted]0. The brand box I received was empty, and when I raised this issue with your Escalation Department, they blocked my account citing unusual return activity. I only made two purchases from my Flipkart account, one of which had to be returned to the seller due to a product issue (order ID OD[redacted][redacted]0). Despite providing all necessary information, my account remains blocked. I urge you to reconsider and unblock my account while arranging for a refund of the missing product. Thank you.

Could you kindly review the order details or order ID linked to the numerous returns in your system? Please refrain from sending the standard automated email stating the account block due to excessive returns. I urge you to examine my account and provide me with an update. If you are unable to comprehend my issue, please reach out to me at my registered mobile number or alternate number on +91-[redacted]. I also have concerns about my Flipkart gift card balance of Rs [redacted] and my outstanding Flipkart Pay Later due of Rs [redacted]. I would appreciate your assistance on these matters.

Dear Customer Support, I am writing regarding the ongoing issue with my Mi 55-inch TV. I have contacted the customer helpline at [redacted]52 and the Jeeves support team at [redacted] multiple times via email. Unfortunately, no technician has visited my home to rectify the TV fault despite their claims of resolving the issue without my confirmation or the problem being fixed. My complaint is under the Extended Warranty with Plan ID JPPOFFK478082 for the LED TV. The registered claim ID is CLJP[redacted]5 dated 19 Dec [redacted]. On 30th December [redacted], they replaced the display unit, but within 5 minutes, the display stopped working again. We tried reaching out to the technician, but they are not responding to our calls. I have raised another request with Jeeves, but I have not received a response from them either. I kindly request your advice and prompt assistance in resolving this matter.

I purchased a Hisense [redacted] L Frost Free Double Door 2 Star ([redacted]) Refrigerator (STAINLESS STEEL, RT488N4ASB2) on 27/01/[redacted], delivered on 30/01/[redacted]. Order Number - OD[redacted][redacted]0. The installation was on 01/02/[redacted], and the fridge wasn't cold next morning, spoiling food. Freezer worked. First technician on 04/02/[redacted] found freezer -7 and fridge 16, suggesting freezer to be set to 2/5 and fridge to 7/7. Flipkart disagreed. The second technician on 05/02/[redacted] suspected a problem and needed to report back. Another technician visited on 08/02/[redacted], found compressor tripping. Flipkart wanted further checks. Contacted Flipkart on 09/02/[redacted], engineer postpone to 10/02/[redacted] for a replacement. Frustrated with Flipkart's service, as the recommended temperature is 4 degrees Celsius for the fridge and -18 degrees for the freezer. Received multiple technician visits for a new faulty product instead of a replacement under the 10 days policy. Concerned about Consumer Act breach and the inconvenience caused by the warranty repair process on a brand-new item.

Dear Flipkart, I am deeply disappointed with my recent purchase experience. I ordered a cross ball pen, but it stopped working after just two pages. Despite my numerous complaints, I was directed to the service center, which refused to assist me. Flipkart claimed they were not responsible for the product. Do you believe it is reasonable to consider a pen unusable within seven days? Additionally, Flipkart failed to provide the promised warranty card, as shown on their website. This deception is unacceptable. If you do not address this issue promptly by refunding my money or retrieving the faulty pen, I will have no choice but to share my negative experience on social media. Order details are included for your reference. Please understand the significance of this matter, as Rs. [redacted] may not be much to you, but it is a considerable amount for many customers.

Hello, I am Ms. N Azeez, the mother of Abdur Rahman Azeez. We mistakenly ordered a mattress in the wrong size. We needed a 6 by 5, but my son accidentally selected a 6 by 6. Despite requesting a return for the correct size, the executive informed us that they could only provide the same size. It seems illogical to receive the same size when a replacement is requested. Unfortunately, the service we received was very poor. The executives were rude and unhelpful, refusing to escalate the call or assist further. Customer service should prioritize resolving issues promptly and professionally. As a former sales manageress, I understand the importance of customer satisfaction. Please ensure your staff are trained to handle situations tactfully to avoid losing loyal customers.

Hello, I purchased a mobile phone with a Flipkart card that arrived damaged, with a scratch and a defective product. I requested a return outside, but the retailer rejected it, promising a resolution by February 23. After many calls and promises, it was decided to refund me on March 3. Today, on February 26, the seller rejected my return request for order #[redacted] under the name Raval S. with the email [redacted] This was ordered by my nickname. I have already informed your customer team, but the seller still rejected the request, which is very wrong. I am frustrated and urgently need a refund as I bought this product for my friend. Now, their parents are using harsh words at our house.

Dear Sir/Madam, I was pleased with my previous orders until my recent one. I placed an order for Levi's jeans (Order ID - OD[redacted][redacted]0) and received a skirt instead. Despite multiple return requests being rejected, I remained hopeful for a resolution. After contacting customer service, I was advised to resubmit the return request due to operational issues. This marks the third attempt to return the item. I hope to receive the correct product or a refund to restore my confidence in flipkart. It would be beneficial to have reliable verified sellers in the future.

Dear Sir/Madam, I was pleased with my previous order, but I recently faced issues with my Levi's jeans delivery. When I try to track the order, it shows a blocked number on the phone. I am unable to transfer my wallet balance to my account and need assistance with that. I am also struggling with getting a refund. Moreover, the laptop I ordered was incompatible with the earphones provided and I requested a replacement. However, the delivery boy did not deliver the product to my address. I am seeking information on * gud products. My Flipkart package arrived empty, and I am concerned. Lastly, I recharged my account using supercoins, but an incorrect amount of coins was deducted. I appreciate your help in resolving these issues. Thank you.

I have been receiving the incorrect product repeatedly from Flipkart. Despite requesting replacements, the issue persists. I have tried to return and get a refund, but my account has been closed three times without resolution. I believe the problem lies with the distributors. I would appreciate your help in resolving this matter and refunding the amount to my gift voucher. My mobile number linked to the account is [redacted].