FlipKart Customer Service Issues

I made a purchase during the Big Billion Days event on September 29th, [redacted]. I bought an iFFalcon by TCL 65" TV through Seller OmniTech Retail. I exchanged my old Onida 39" TV for Rs.[redacted]. The new TV arrived on October 3rd without any physical damage, but during installation on October 4th, technicians found internal display damage. They initiated a return request which I did not authorize and now a "Return Request Accepted" message received, stating a refund will be processed within one business day of the pickup. I do not want a refund; I want the same working TV I selected in exchange for my old TV. If the product is unavailable, I request the return of my old TV in its original condition without the adjusted amount of Rs.[redacted].

I received the Huda Beauty 12 Matte Lipstick from a friend as a gift, but the product arrived damaged. The packaging was so stuck to the box that I had to tear it apart to open it. I contacted customer service, and they assured me the product would be returned. Unfortunately, my maid discarded the packaging, mistakenly thinking it was garbage. Now I am being informed that the product cannot be returned. I plan to print the order receipt and attach it to the damaged product. Any assistance would be appreciated. The phone number and email used for the order are as follows: Email: [redacted] Phone: [redacted]

Hello, I am Dr. Sandeep Mayall, and I would like to address the return of my Nokia 6.1 smartphone. Although the return has been approved by your company, I am concerned about the scheduling of the pick-up. I was just informed about the pick-up and was hoping for a morning notification to gather all the necessary accessories and the box. I mentioned that I can only process the return by tomorrow, but I was informed that I need to submit another return request to proceed. This would cause a delay of another 3-4 days for the approval process. Please request for the pick-up to be tomorrow, as I am unable to wait any longer. I hope for a prompt resolution to this matter as I am quite frustrated with this order. Thank you, Dr. Sandeep Mayall

I bought two realme 5 mobiles, one arrived on October 4th, and the other on October 5th. However, upon unboxing the second mobile on October 5th, I discovered the box only contained accessories and no mobile phone. I am requesting clarification on this issue and would like a refund or a replacement mobile phone.

I received the product from order OD[redacted][redacted]0 on the 4th, but the delivery I was expecting on the 30th did not include the phone I ordered. I need confirmation on when I'll receive the phone or get a refund to choose a different phone. Please assist me with this matter. Thank you.

Last night, I received a link from Flipkart offering discounted prices on items like phones and LCD TVs. Intrigued by a phone priced at just Rs.29, I decided to explore further. I ordered the Samsung Galaxy Note 8 at this unbelievably low price and provided my contact and address details as instructed. After sharing the link with 10 people, a confirmation page appeared stating the item will be delivered, and I only have to pay Rs.29. I also received an Order Number. I am seeking clarification on this transaction. Thank you.

I placed an order for a data cable on September 10th, but the one I received is incorrect and not functioning. I initiated the return process and requested a refund, yet it's now October 6th with no resolution. I have been calling regularly since September 10th, as instructed, and was told to wait until October 7th, but that request was rejected. I need assistance to resolve this issue promptly as I want my money back for an item that is not mine. If I do not receive a refund, I will lose trust in your company and may have to involve the police. I hope for a swift resolution.

I selected the Haier [redacted] L Direct Cool Single Door 5 Star Refrigerator with Mirror Glass Door in silver color, but I received the Haier [redacted] L 5 Star Direct Cool Single Door Refrigerator in black color. Can you please verify this on your website and replace it with the correct color I ordered? Thank you.

I received my MI LED 32-inch TV from Flipkart on October 5th, [redacted]. However, we have not had a technician come to install it yet. Despite numerous calls to Jeeves, they keep saying they have escalated the issue to the backend team and that a technician will be provided soon. The scheduled installation was supposed to be on October 6th, [redacted], but I have not received any update even today. Could you please assist by sending someone to install the TV? The Jeeves team has not been forthcoming with information.

Hello, I recently placed an order for a Cosco Zoomer orange skating kit on October 2nd. Today I received the package, but unfortunately, the item I received is not what I ordered. Instead of the full kit, I only received blue colored skates. I am missing the knee pads, elbow pads, and wrist pads that are supposed to come with the kit. Could you please address this issue promptly and ensure that I receive all the items as shown in the kit? Thank you, Ravinder Singh

I have been trying to communicate about the delivery of my order continuously since yesterday at the provided address, but there have been no updates. I had ordered the Vivo Z1 Pro and was expecting it to be delivered today. I would appreciate clarity on the status of my order.

Dear Sir, I am experiencing challenges with my replacement request. The technician visited on 4th and 8th October [redacted] and identified an overheating issue with my device. Regrettably, my replacement was canceled without my knowledge. Upon contacting Flipkart service, I discovered that there was a data mismatch. Upon speaking with the technician, he shared the details he uploaded, including a screenshot clearly stating the "OVERHEATING PROBLEM IS FOUND." Kindly verify the information during the timeframes of 10:00 pm to 10:03 pm on 4th October and 7:06 pm on 8th October.

My email address is [redacted] I have been blocked by Flipkart after I complained about my cancelled VIVO Z1 Pro order. I am unable to check the status of my complaint right now. I made the payment using my Axis Bank debit card. It seems that Flipkart has blocked my account simply for raising this issue.

I have lost my registered mobile number and have been using a different number temporarily. I attempted to update my mobile number on my profile, but I encountered an issue. A One-Time Password (OTP) was sent to my new number, but I couldn't save it because another OTP was sent to my lost number. This prevents me from completing the update. I have been unable to reach a customer care executive as the line seems constantly busy. PS: Lost number - [redacted], New number - [redacted]. I have pending orders dating back to 14-10-[redacted] that I am unable to receive updates on.

Dear Sir, I placed an order for a Bosch Dishwasher on September 29, [redacted], with the model number SMS66GI01L. The invoice number is FAB4QF[redacted] dated September 29, [redacted]. I encountered several issues: the service engineer did not show up on time for installation, and upon inspection, a part was found to be missing. I requested a new replacement from FLIPKART, scheduled for delivery on October 11, [redacted], but the issue was mistakenly marked as resolved without consulting me. I am now seeking a replacement with a new dishwasher and prompt installation. I have attached all necessary documents for your reference. Best regards, Shikher Kanwar [redacted]

Hello Team, I had an order scheduled for delivery yesterday to DXC Technology opposite Timken, Bangalore - [redacted]. However, the delivery personnel mistakenly went to DXC Technology in Maruthi Tech Park due to address confusion. Despite assuring me that the order would be delivered today to the correct address, I have not received any updates. I have been attempting to contact the delivery person using the number [redacted] provided, but it prompts me for a pin that no longer works. Unfortunately, my attempts to reach support have been unsuccessful. I am disappointed by the level of service provided by Flipkart. Order details: Shipment ID: S[redacted]-MLFF[redacted]38-LASTMILE Delivery expected by Tuesday, October 08 Product: Maniac Self Design Men Round Neck Green T-Shirt Color: Olive Size: XL Seller: maniaclife I hope to receive a prompt response.

Hello, Hello, I am Syam. I recently purchased a Redmi Note 7s mobile from your Flipkart site with the order ID: OD[redacted][redacted]0. When I initially bought the mobile, I tried to exchange my old phone, but Flipkart rejected it. Despite this, I paid an additional [redacted] rupees to the delivery person. The Redmi Note 7s I received is not performing well. I attempted to return the product for a refund, but I was unable to locate the refund option on the site. When I contacted customer support, they were unable to help me. I am requesting an immediate refund. If this issue is not addressed promptly, I will have to consider taking legal action. Thank you.

Dear Sir, I recently received my Wildcraft Volga Outdoor men's shoes with order ID OD[redacted][redacted]0; however, they are too tight for my feet. When I tried to process a return, I encountered an error message stating that my Flipkart account has been blocked. After reaching out to customer support, they informed me to email them about the issue, but they couldn't provide me with the email address. I am deeply disappointed by this poor service from Flipkart. I am requesting your assistance in unblocking my Flipkart account, as I am facing numerous difficulties due to the account being inaccessible. Thank you for your attention to this matter. Sincerely, Jeevan S. N. Registered Phone: [redacted] Alternate Phone: [redacted]

Dear Customer Service, I am writing to express my concerns regarding my recent shipment with tracking ID SRTP[redacted]. The promised delivery date was 08/10/[redacted], and it is now two days late. Upon visiting the Sanathnagar Hub in Hyderabad on the specified date, I was informed that my shipment was there, but unfortunately, it could not be located. Despite agreeing to return the next day and then again in the evening, the team was still unable to find my order. This experience has left me very disappointed, as a company's main goal should be customer satisfaction. I hope this message helps you understand the challenges customers face during such situations. Sincerely, [Initials]

I recently ordered 3 curtains under order ID OD[redacted]34/[redacted]00, but I only received one curtain on 8/10. After contacting customer service, a refund for 2 curtains was approved, while one was rejected. I am unable to utilize just one curtain, so I kindly request that you retrieve the extra one and refund my payment promptly. The package and invoice indicated there were 3 curtains, which feels deceptive. I do not wish to engage with dishonest sellers and request a swift resolution from Flipkart.