Expedia (Canada) Customer Service Issues

To whom it may concern, I attempted to purchase 4 tickets to Puerto Vallarta for December 23rd to 29th but mistakenly booked them for October 23rd to 29th instead. The booking occurred on Friday, September 13th, at 22:45. Realizing the error the next morning, I called your call center on Saturday, September 14th, at 10:55 am. Unfortunately, the agent informed me that I needed to cancel on the same calendar day for a refund due to Aero Mexico's policy. Upon contacting Aero Mexico, they directed me back to your cancellation policy as the reseller. Their policy allows 24 hours for cancellations, unlike what I encountered with your booking. I urge Expedia to reconsider helping customers remedy booking errors within a reasonable timeframe to prevent losses and dissatisfaction. It would have been beneficial if the agent had made the adjustment without additional costs since we were still within the 24-hour window. I request that both Expedia and Aero Mexico collaborate to rectify this situation promptly. Satisfactory customer service support plays a vital role in retaining customers and avoiding negative feedback. I believe cooperation between both companies can resolve this matter efficiently, ensuring customer satisfaction and avoiding any potential disputes. Thank you for your attention to this matter.

I recently noticed that my Expedia account is registered as American when I am actually a Canadian citizen residing in Oliver, BC. All of our flight charges were processed in American dollars instead of Canadian dollars. I have the itinerary for a round trip to Australia with Air New Zealand and Qantas, departing from YVR, and a local flight from Penticton, BC to YVR. The total difference between the Canadian and US dollar amounts is $[redacted].56. I kindly request the following: 1. A request for additional details 2. Update my profile to reflect that my wife (Edith) and I, Francis/Frank Brown, are Canadian citizens living in Canada 3. A refund of $[redacted].56 to correct the currency discrepancy If these requests are not addressed promptly, I may escalate this matter to the media. Please reach out for further information at your earliest convenience. Thank you, Francis Brown, Oliver, BC

I attempted to book a hotel in August for New Orleans on Expedia.ca. After experiencing a timeout issue when confirming the booking, I didn't receive any notification regarding the failed attempt. Due to this, I made a new reservation a few days later only to find charges for both bookings in my online banking account. I contacted Expedia to cancel the initial reservation, but no progress was made even after being assured of a follow-up within 48 hours. Despite reaching out to Expedia via email without any resolution, the hotel managed to cancel the first booking and provided me with cancellation number [redacted]5. However, the refund for the cancelled reservation has yet to reflect on my credit card statement even though this was resolved a couple of weeks ago.

I have made two bookings at the Cotswold Grange Hotel in Cheltenham, England. One booking is under the name Michele Richards for the nights of September 13th and 14th, paid in advance at CAD $[redacted] or [redacted] GBP per night. The other booking is under the name Yvonne Crowther for one night on September 14th, to be paid at the hotel in GBP, with a quoted rate of [redacted] GBP. However, upon Yvonne's checkout, she was charged [redacted] GBP, which is significantly higher. Unfortunately, Yvonne misplaced the original booking details that were sent to her email address. I kindly request assistance in reviewing the booking records to clarify this discrepancy.

Hello, I am Jaspreet Singh and my wife and I reserved AC tickets through Expedia on June 10th from YYZ to LAX with itinerary number [redacted][redacted]. Even though we never boarded the flight, it is showing as used. After numerous calls to Expedia, we spoke to Supervisor Berry who promised to investigate and offer us the same flight at $[redacted] from YYZ to LAX for December 22nd to January 7th. We urgently want to use this credit and are frustrated with Expedia's service. We also contacted AC through email regarding the unused ticket. Here is the email exchange with their response. Unfortunately, AC mentioned they cannot assist and provided various contact options for resolution. We are eager to resolve this quickly and book our ticket. Your help is greatly appreciated.

Hello, my name is Shirlei, and I made an error in my booking at Holiday Inn Express Scarborough for October 24 instead of October 13. I spoke with the manager, who assured me that I would receive a refund through Expedia as the hotel does not charge for cancellations. I have canceled my reservation through Expedia, but I am having trouble getting my refund. The hotel manager, Nelson D'Souza, has confirmed via email that they have not charged me and that my reservation was canceled without any fee. He suggested contacting Expedia with his email for further assistance. Best regards, Shirlei

Regarding Itinerary #[redacted][redacted] On August 8, [redacted], we had to cancel our flight due to health reasons. We now need official documentation that confirms the cancellation date for our trip insurance claim. We did receive an email from Delta on September 25, acknowledging the cancellation for both of us. However, our insurance company now requires a "cancellation invoice" from Expedia to process our claim. They want to ensure there is no future travel credit associated with the booking, as we won't be able to use it due to the ongoing health issues. Please provide us with an invoice from Expedia confirming the cancellation of all associated bookings to assist us with our insurance claim.

Confirmation #[redacted] Hello, I recently confirmed my all-inclusive trip to Cancun for November 22, [redacted]. I contacted Expedia to remove my husband without his knowledge and add my sister as the second traveler. While the change was made, I haven't received written confirmation yet. Upon calling Expedia again today, I was informed that the change was already processed and no further modifications could be made. I am now faced with the option to cancel the entire trip and re-book, which is financially challenging for me. I am requesting that my concern be escalated to an area manager for further assistance. I am hopeful for a positive outcome. Thank you, Grace

I attempted to book a flight for my wife and me from Honolulu to Tampa on May 11, [redacted]. The flight I found, attached, with America Airlines departing at 8:15 and arriving in Tampa at 12:51 the next day, includes one stop in Dallas. Despite selecting Premium Economy for one leg of the flight, the booking process wouldn't allow me to proceed. Initially priced at $[redacted] Canadian each on Expedia.ca, the final upgrade cost was shown as $[redacted].11 Canadian. After contacting the call center in Egypt without a resolution, I was instructed to reach out here and provide the attached screenshots. It appears to be misleading advertising, as the price increased during booking. I kindly request that the initial price be honored so my wife and I can benefit from the offer.

Hello, I’m Robert S. We had plans to travel from Mesa, AZ to Houston, TX on December 15. I made a reservation through Expedia for a room at the Days Inn by Wyndham in Fort Stockton, TX on the same date. My itinerary number is [redacted][redacted]. Unfortunately, we experienced a water break at home and are currently dealing with Service Master, our Insurance Company, and a flooring company. The repairs won’t be done before Sunday, so I was hoping to change my reservation at the Days Inn to December 19. I didn’t choose the cancellation option when booking, but due to our unforeseen circumstances, I’m kindly requesting to adjust the reservation without any penalty. Thank you.

Hello, I regret to inform you that Mapanga Milandou Sylevestre Levy cannot make it to the Renovation show in Edmonton, Canada due to a car accident. I am requesting a refund for his hotel reservation from January 23, [redacted], to January 27, [redacted]. Please send all correspondence to [redacted] as he is currently in the hospital. You can reach him at +[redacted]3. Thank you. Best regards, Irene Translations and Inquiry

On December 31st, while in Denpasar, Bali, we experienced traffic issues and had to book a hotel room. Our initial reservation, confirmation number [redacted][redacted], was cancelled allegedly by the manager. Subsequently, our daughter booked another room with the same confirmation number for $[redacted] Canadian dollars. The room was disappointing with minimal space, a faulty toilet, lack of window and smoke alarm, and a subpar breakfast consisting of a microwaved bun and milk. The condition of the lobby toilet was also unsatisfactory. We believe the hotel misrepresented its amenities, and even at a price of $50, it would have been unacceptable. We expected better for the price paid and feel let down by the experience. While considering posting about this on social media, we are giving Expedia an opportunity to address the issues faced, including the cancellation of the first booking by the manager.

Upon arrival at the lovely apartment, our initial delight turned to disappointment when a cruise ship docked 10 feet from our balcony, blocking our view and natural light. These unexpected events were not disclosed in the Expedia listing. Despite contacting Expedia and being promised a $[redacted] coupon, we have yet to receive it as verified via email. The local representative was unable to assist further, leaving us frustrated as another ship arrived today, once again invading our privacy. The lack of corrective action will force us to cease using Expedia and will prompt us to caution others. Our prior interaction with the last representative was satisfactory, as they offered the $[redacted] voucher, which we were content with if fulfilled. Our confirmation # was [redacted] and the itinerary # was [redacted]. Thank you for your attention to this matter.

Hello, I would like to address my recent experience with my reservation at Casa Kaoba Hotels & Suites. After encountering a flight change that prevented us from arriving on time for our booking made through Expedia on Jan 11th at 9:46 pm, I reached out to the hotel for clarification on our options. Despite receiving a delayed response, I proceeded with canceling the reservation only to discover that I was charged for one night, contrary to the semi-flexible cancellation policy I believed was in place. Due to circumstances beyond our control, this situation has caused significant disappointment and stress, especially considering the associated penalty charge on top of the flight changes. I respectfully request your understanding and reconsideration of the penalty to alleviate the financial burden we now face. Our previous positive experiences using your platform have contributed to our loyalty, making this current issue particularly disheartening. Thank you for your attention to this matter. Best regards, L. F.

My flight back from Tampa to Toronto on March 6th got canceled. The airline rescheduled me for a flight on the same day at 10:35 to arrive in Toronto at 13:24. They noted my email as [redacted], but it should be [redacted] They assured me that they'd send the updated flight details within 24 hours, and it must go to [redacted] as my correct email address.

Passenger: S. Maiti Expedia Itinerary No: [redacted][redacted] Due to the travel restrictions related to the Coronavirus situation, our return journey from Kolkata, India via Hong Kong has become problematic. We have been unable to reach Cathay Pacific by phone and have been in contact with Expedia for several days, to no avail. We kindly request the cancellation of the return journey and a refund of the money paid. As loyal customers of Expedia, we seek a prompt, reasonable, and professional resolution to this matter. Thank you.

Subject: Request for Itinerary [redacted][redacted] Refund Due to Coronavirus Concerns I am writing to address my upcoming travel on February 20 from Kolkata airport, India via Hong Kong, booked through Expedia.ca with Itinerary Number [redacted][redacted]. Due to the increasing spread of the coronavirus in mainland China and other regions, I am concerned about traveling through Hong Kong and would like to request the cancellation of my return trip. Both my husband, S.N. Maiti, and I are loyal customers of Expedia.ca, and we have been in touch with Cathay Pacific Vancouver Office regarding this matter. However, as we purchased our tickets through Expedia, we were advised to contact your office for assistance. Given the current situation and our concerns about the coronavirus, we kindly ask for a refund for the return flight, after any necessary fees according to your policy. We appreciate your understanding and hope to continue our loyalty with Expedia.ca in the future. Thank you for your assistance in this matter.

I made a booking for three persons on January 19th with Alitalia from Venice to Rome. I cancelled the booking within one hour and received confirmation that it was cancelled, with reference number [redacted][redacted] and airline reference HZVZFA. The documentation mentioned a refund within -10 days from Alitalia, but I have not received it yet. I contacted Alitalia but did not get any resolution on the refund. I am considering legal action if I do not receive the refund soon. I will not use Expedia again unless this issue is resolved either by your company or Alitalia. The Canadian branch of Alitalia appears on my bank statement, and despite the cancellation confirmation, money was taken from my account. Please address this issue promptly and refund my money as the flight was already duplicated. Thank you.

Regarding Reservation #[redacted] I initially attempted to book a room for the 20th through Expedia, but due to a phone call interruption, I accidentally confirmed the reservation for the 18th. Upon realizing this error, I contacted Expedia to correct the date to the 20th. Despite their reassurance and confirmation, I received an email still showing the reservation for the 18th. After further discussions with Expedia and Days Inn, I was left uncertain about the status of my booking. The uncertainty was amplified by the expensive phone charges incurred during these discussions as I lack an international calling plan. Despite checking availability multiple times, I am unsure if a reservation was successfully secured for the 20th as indicated. I am eagerly awaiting a prompt response to clarify the situation. Thank you for your assistance in resolving this matter quickly.

Hello, I would like to share my recent experience with booking a flight through Expedia. On February 15, I booked a ticket from Toronto to Delhi via London with travel dates on May 6 and return on June 23. However, I found out the next day about a family wedding in India on June 28. I contacted Expedia on February 16 at 11:00 AM to cancel my ticket within 24 hours of booking as per my understanding, without incurring a cancellation fee. To my surprise, I was informed that I would have to pay a cancellation fee of $[redacted] along with a fare change. Despite my attempts to explain the situation, I was told by the agent that this fee was imposed by British Airways, not Expedia. Feeling frustrated, I reached out to British Airways who clarified that they do not charge a cancellation fee within 24 hours of booking. After speaking with various British Airways call centers and Expedia agents multiple times, I was unable to get a resolution. The miscommunication and unjust charge have left me disappointed. I urge Expedia to review this case and refund the incorrect charge. I look forward to a prompt resolution.