Esurance Customer Service Issues

I filed a claim 2 days ago, assuming my rental had flooded due to the heavy rains here in Davenport, Iowa. Today, while cleaning my tub with bleach and draining it, the water ended up flooding the basement I was in the process of cleaning up from the initial water issue covered by my claim with Esurance. Upon further inspection, it appears to be a plumbing problem as there is a mix of water and feces all over. I am unsure if this is my responsibility as the tenant or my landlord's. Since my son recently returned from the clinic with a diagnosis of Influenza B, I am concerned about the health risks of dealing with this potentially hazardous situation. I have been on hold with your company for 15 minutes and would appreciate guidance on how to proceed. Should I reach out to my landlord or handle this myself?

On December 14, [redacted], our car sustained damage from your insured, Beatriz Neira de Alvarez, while my husband and I were inside our parked car preparing to leave for a supermarket. Ms. Neira de Alvarez was parked adjacent to us and reversed, bumping into the rear passenger side near the back wheel. We conversed with her at the scene and contacted the first named insured on the policy, Glenda Alvarez, on 12/18/[redacted] after obtaining repair estimates. Ms. Alvarez provided her phone number and mentioned they preferred to compensate us directly for the repair. However, there has been no further communication from Glenda or Beatriz, and the phone number I was given appears to be incorrect. I would appreciate guidance on how to proceed in resolving this matter.

I made my December monthly payment of $[redacted].00 on 12/26/20 thinking it was due then. I was surprised to see my policy was canceled after the payment. I urgently need assistance to reinstate my policy. I believed 12/26/20 was the deadline to pay to stay current. I lost my job recently and am struggling with payments. Kindly contact me to discuss any available options. Thank you, S.W. [redacted]

I have attempted to contact Esurance numerous times to update my payment method, but they kept trying to charge an old card that was no longer active. Despite multiple emails explaining the situation and even opting out of automatic bill pay, they persisted in trying to charge the outdated card and didn't accept my new card information. When I requested a mailing address for a payment, they informed me they didn't accept payments by mail. After my insurance was canceled 4 hours ago, I managed to make a payment with my new card successfully. However, I now have to go through a reinstatement process and potentially pay more. Despite my efforts to resolve the payment issue promptly, it resulted in my insurance being canceled. I expect a timely response or at least acknowledgment within 24 hours, but it has been 10 days without any communication. My experience with Esurance over the past two months has shown me that customer service is severely lacking.

I have been attempting for a week to receive information about my claim. Could you please substitute Jonathan Jackson with a more responsive individual who will attend to this matter promptly? My claim number is FLA/[redacted]. I was informed of a follow-up on Monday, but I have not received any communication yet. Despite multiple calls and emails, my vehicle still requires repairs from the accident several months ago. Delayed repairs are causing worsened alignment issues, posing a risk to my safety. I am dissatisfied with the lack of assistance and the substandard service provided.

I submitted a claim for my son three weeks ago as his guardian. The adjuster assigned to us did not contact us despite my email. She eventually called a week after the claim was filed and promised to call the repair shop that day. However, a week passed with no updates, and the repair shop had not heard from her. After unsuccessful attempts to reach her, I discovered her supervisor, Jared Kalinowski, who informed me that he would contact the repair shop after our call. Another week has passed without any progress or communication. I demand accountability for the adjusters, the repair of my son's car and payment within the next seven days. If this cannot be achieved, I request a refund of all premiums paid over the last 3.5-4 years to find a more responsive insurance company.

I need to provide a copy of my health care ID cards to show I have had continuous health care coverage while being insured with Esurance. My monthly premium has increased, and I was informed it might be because this information was missing from their records. I am unable to attach the file from my flash drive as I can't find the icon to click on. Feel free to text me your response at [redacted].

On November 22nd, [redacted], I submitted a claim and have been trying to contact you via email and voicemail regarding the pick-up of my car. Despite informing you of the urgency due to potential theft and police warnings, there have been delays. Your email on December 9th stated my car would be picked up that day, but it was impounded on December 10th. Miscommunication has led to frustration as I believed my car was in your possession. After several attempts to reach you, the car remains unlocated, leaving me financially strained. I have permitted the impound yard to communicate with you in hopes of resolving this situation promptly. Clarity and a resolution are crucial as I urgently need my car, having fulfilled my insurance obligations. Your prompt attention and guidance in this matter are greatly appreciated.

I am frustrated with the service from this company. The adjuster, Deasia, has been uncooperative and difficult to work with. Despite admitting her client hit my car, she has not taken proper action. I have been waiting for months for a resolution, and my car has been damaged since June. I have tried to contact her manager but have had no luck. Even my insurance company has faced challenges getting her to respond. Her lack of communication and follow-through has made this situation very frustrating for me.

I have been attempting to reach my claims representative for the past three days without success. Despite sending emails and leaving multiple voicemails, I have not received any response. The process of setting up my car with a collision and repair shop following my accident on November 15th, [redacted], has been exceedingly long with no progress or updates from my representative. I am consistently the one initiating contact for updates, and my car rental provider is now seeking information directly from him. The lack of communication and follow-up from my claims representative is disappointing, prompting me to consider involving the insurance commissioner of Georgia due to this unacceptable level of service.