Edge Products Customer Service Issues

I encountered an error while trying to download a necessary update for my Evolution CS2 from Fusion software. The message asked me to contact technical support due to a general error during the download process. It stated that there were too many retries and that the remote name could not be resolved. I tried calling the Edge Products Tech Support number provided (1.[redacted]), but they were closed as it was already past their operating hours. The issue is that my device currently displays "updating, do not disconnect," and I am concerned about leaving it in this state overnight. I urgently need assistance with resolving this matter before 8am tomorrow when support reopens. The serial number of my device is [redacted]08, running version 5.10[redacted]. My Edge account email is [redacted], but please contact me at the email address listed below regarding this issue. Thank you for your help.

The Edge CTS3 device keeps getting stuck in error mode when attempting to tune, creating a repetitive and frustrating loop. Despite various attempts, it fails to connect to any wifi signal, regardless of the router or signal strength. Dealing with customer service has been challenging as they operate at their own pace, offering unhelpful responses and excuses. Edge products, based in Ogden, Utah, directs technical problems to engineers in Florida, both owned by Holly Performance Group. Seeking a resolution for the device's issues to restore the truck's functionality has been a priority amidst this ongoing dilemma.