Disneyland Resort Customer Service Issues

I have three annual passes and in August, I was mistakenly charged double. After contacting my bank, they reached out to you for a resolution, but there was no response. Consequently, my cards were frozen, and your team advised that the bank needed to reverse the transaction. The bank has already processed this almost three weeks ago. However, the accounting department still has not rectified the situation, leaving me unable to use my passes. The passes belong to Jeff, Rachael, and Emily Munger, registered under my account at [redacted] Spur Court, Chino, CA [redacted]. I urge the accounting department to claim the funds promptly and resolve this matter so I can resume enjoying my passes without further delay.

I am having trouble finding a phone number for Disneyland security or parking services. Tonight, my Mom's SUV, a dark gray Toyota Sequoia with license plate 6EAC852, was towed from the Disneyland parking structure while she was parked in a handicap spot as she always does. She has a valid state-issued handicap parking permit clearly displayed. Despite following all the rules with her annual pass, her vehicle was towed. Distraught and confused, she had to take a taxi home, leaving her vehicle to be towed away. Can you clarify why her car was towed from the appropriate spot with the proper documentation visible? Could you please provide information on where it was towed and how to retrieve it, as well as the associated costs? Any assistance you can offer would be greatly appreciated. Thank you for your time and support.

I would like to express my gratitude and share a positive experience. On March 5th, while at Disneyland with my mom, she had a fall and hit her head. We visited the first aid station on Main Street where the staff was incredibly kind and helpful. They showed exceptional care and professionalism towards my mom. I am especially thankful for Wendy, the supervisor, and the unnamed woman who provided direct care. They gave us a list of symptoms to monitor and local hospitals to visit if needed. Unfortunately, my mom developed complications overnight and was diagnosed with a subdural hematoma during an ER visit the following day. She underwent two brain surgeries and is recovering in a skilled nursing facility. Despite the delay, we are immensely grateful for the assistance we received during such a challenging time. Thank you!

I am reaching out regarding a refund request for Canadian resident tickets. I had purchased these tickets in February [redacted] with the intention of using them in May [redacted]. Due to circumstances related to the pandemic, I unfortunately lost my job and am facing financial difficulties. Additionally, the current situation with restrictions at the Canadian borders and health concerns for high-risk individuals, such as my mother who has cardiac arrhythmia, make it impossible for us to travel. While I understand that refunds are not typically offered, considering the challenges I am facing, the value of these tickets in Canadian dollars, which is now over $[redacted], would make a significant difference for me during this difficult time. Thank you for considering my request.

I had bought 6 3-day military passes before the pandemic caused Disneyland to shut down. Unfortunately, we couldn't use them within the timeframe due to the closure. With the park now open, I'm hoping to still be able to use the remaining days. We've moved homes and misplaced the physical tickets. I was wondering if they could be located with my husband's military number or social security number. Our details are as follows: Daniel McCormick (Military # [redacted]) Brandi McCormick Victoria McCormick Daniel McCormick Madalynn McCormick Penelope McCormick

Yesterday, we visited California Adventures and had an extremely disappointing experience. We waited in line for the Dr. Strange show for 75 minutes, only for it to be canceled. The Spider-Man show was also canceled after three hours of waiting. To make matters worse, my sister got stuck in the Mickey Mouse parking elevator for 45 minutes before firefighters rescued her, causing her to have a panic attack. We had to leave as none of the rides in Avengers Campus were operational. There were nine of us in our group, and we all feel that a full refund is warranted. This 4th of July turned out to be the worst due to these issues. It is unacceptable for a park to open without proper operation, leading to elevator incidents and continuous disappointments for guests after long wait times for attractions.

In [redacted], our family bought 10 Disneyland SoCal passes that we couldn't use due to COVID-19. I have a few questions regarding refunds and ticket expiration: 1) Is it possible to get a refund for all 10 tickets since not everyone in our group is vaccinated, especially with young children? 2) The website mentions our SoCal residence passes from [redacted] expire on 12/16/[redacted]. Can we use them three times before the expiration date without the 13-day restriction, even though Thanksgiving weekend is blocked? 3) If the 13-day rule applies, does using the tickets on Nov 28 for the first time mean we can use them until Dec 11? 4) Regarding the Dec 16, [redacted] deadline, if we use the ticket on Dec 16 for the first time, do we still have 13 days post that date to use them?

Hello, My recent trip to Disneyland last weekend was not the magical experience I had hoped for. We encountered multiple ride breakdowns, which was very disappointing. We waited in line for 2.5 hours for Webslingers only to be turned away just as we were about to board, even with a fastpass. The same thing happened three times with Star Wars Rise of the Resistance. Additionally, rides like Alice in Wonderland, Buzz Lightyear, Snow White, and Luigi's Joy to Whirl were all out of order. It was frustrating to spend most of our time waiting in lines only to be turned away repeatedly. This experience has made it hard for us to consider another trip to Disneyland, especially considering the high cost we paid for this past weekend.

Hello, My mother and I bought three tickets for my 5-year-old daughter's birthday on December 6th. We would like to surprise my sister-in-law and her 4-year-old daughter by buying two more tickets for the same day, but it seems there are no available tickets left. The next option is December 19th, but it appears to be blocked. Is there any chance we can still get two more tickets for December 6th? This would be our first trip to Disneyland, and it means a lot to us to have everyone there. Any help in securing these tickets would be greatly appreciated. Thank you for your assistance and time! Best regards, Samantha S.

Hello, I bought tickets online for January 2-3, intending to visit California Adventure on the 2nd and Disneyland on the 3rd. We initially aimed for January 1st but missed the non park hopper availability. Since our friends will be at Disneyland on January 1st, we wish to switch our Disneyland reservation from January 3rd to January 1st to join them. We intend to retain our reservation for California Adventure on January 2nd. Thank you! Best regards, Tinh

Hello! I'm currently serving in the Active Duty Army and have a family with five children. I bought Disneyland tickets back in [redacted] but due to circumstances, we were unable to visit until now. I recently discovered that my son, who was 2 at the time of purchase, now requires his own ticket and reservation. Unfortunately, I missed the reservation deadline. I'm reaching out in the hopes that someone could make an exception and assist me with this situation. Any help would be greatly appreciated. Thank you. Billie

I am requesting assistance from a customer relations specialist regarding ongoing reservation issues at the Grand Californian. Despite multiple visits this year, we have encountered continuous problems. After waiting over four hours, we still do not have a suitable room for our stay. Considering we paid over $[redacted], we are disappointed with our current situation and hope for a resolution. Additionally, we are unable to utilize our park reservations due to these complications. We appreciate the efforts of the concierge but are still facing challenges. If there is anyone who can provide effective assistance, it would be greatly appreciated as we seek to salvage our experience at the hotel.

Hello! My family planned a trip to Disneyland with our extended family, and we are thrilled. Unfortunately, only 9 out of the 10 of us were able to secure reservations. When trying to get the last reservation for my husband, it was already sold out. This means only my 12-month-old and I currently have tickets. We have hotel and plane reservations as well. I am wondering if there is a waiting list or any way to get my husband into the park with us. We are looking forward to celebrating our one-year-old's birthday at Disneyland, but being new to the park, we were unaware of the reservation requirement. I have been constantly refreshing the page in hopes of securing dates, but they are quickly taken. Our reservation dates are April 4-7, and my husband only needs tickets for April 6-7. I can provide proof of our existing tickets if needed. Thank you for your assistance, and have a wonderful day!

Hola, soy Natalia de Chile. Desde pequeña, soñaba con visitar Walt Disney World y logré transmitir el sueño a mis hijos. El año pasado, gracias a la venta de una propiedad de mi madre, pudimos comprar un viaje a Orlando y Disney World para mayo de [redacted]. La pandemia detuvo nuestros planes cuando Chile cerró las fronteras en abril. Compramos el viaje con "Viajes Falabella" y Despegar.com. Nos aseguraron que los servicios estarían en standby hasta la apertura de fronteras. Cuando esto ocurrió, la agencia nos informó que Disney no emitiría nuevos tickets. Nos sentimos devastadas y creemos injusto tener que pagar de nuevo. Solo pedimos que nos emitan nuevas fechas. Les ruego por consideración, la ilusión de mi familia depende de esto. Gracias.

During our visit to your resort in May, my son and I faced challenges due to him needing a wheelchair and utilizing the return time option. Unfortunately, upon returning for our allotted time slot, we often found the rides closed, resulting in limited ride opportunities. I brought my son on this trip as a source of comfort following a tragic event in our family earlier this year. As a single mother, I couldn't afford multi-day passes and hoped for a joyful experience on our one-day visit. I am reaching out to see if there is any assistance available to help us have a more positive visit to Disneyland. Our next trip is planned for July 29th to August 5th. I can be reached at [redacted] or via email at [redacted] Your support would mean the world to us.

During our visit, we were unable to use the Genie Plus service even though we had the DAS pass. Despite being told we could use both services by a cast member, we experienced issues throughout the day, like rides not being removed from the wait screen after we had already been on them. This was frustrating as the Genie Plus only allows one ride selection at a time. We were disappointed that we couldn't take advantage of the perks we paid for and ended up using the DAS instead. It was especially challenging because we have a disabled daughter and another daughter with different interests. We expected Disney to be more accommodating, considering our situation, but unfortunately, we had a less than favorable experience. It was disheartening to pay over $[redacted] for a service that proved to be useless, leading to a day of frustration and inconvenience for our family.

I attempted to purchase four tickets, but encountered technical difficulties on your website. Although the transaction didn't go through, my card statement shows that the payment was processed and then refunded. I am eager to secure the Disneyland tickets for dates that are selling out quickly. I need assistance in understanding the double charge on my card. To address this, I kindly request a phone call back at [redacted]. The website's chat function is not effective for me, and I prefer to discuss this matter with someone directly. Thank you.

Safety for my family is paramount. Thank you. Unfortunately, it has been a highly disappointing visit. We encountered significant wait times exceeding 30 minutes at Luigi’s and over 70 minutes at Monster Inc Mike & Sully, where the rides were not operational. I am looking for redress for the time and money lost due to this distressing visit to "The happiest place on earth." As an educator, I am navigating the demanding educational landscape, facing teacher shortages and meager wages for 18 years. It took me two years of savings, overtime work, and meticulous planning to bring my family to Disney. I am seeking information on Disney's policy regarding reimbursement for tickets, rather than consulting The Better Business Bureau. Having traveled from El Paso, TX, stayed at a hotel, rented a car, and fed a family of five, I am dissatisfied as a consumer. I hope to find solace after this disappointing experience at Disney with my family.

I am concerned about the poor treatment my daughter and grandchildren faced today. Despite having a reservation for yesterday, they didn't receive the "GOOD TO GO" confirmation on the app, leading them to believe they had the wrong day. After realizing their error today, they made multiple calls to "cast members" for help but encountered unhelpful responses. Their visit to guest relations at the park didn't fare any better, leaving them feeling disheartened. My grandson, who has autism, finds immense joy in these visits, making this experience even more disappointing. With their pass about to expire soon and limited weekday hours, they are left with only a few opportunities to enjoy the park. The current reservation system appears confusing and unfriendly. I urge for more understanding and flexibility to ensure a positive experience for all visitors.