Denon Customer Service Issues

I have an AVR [redacted] receiver paired with a RC-[redacted] remote. I am having trouble displaying the on-screen information on my Vizio TV. I have connected the receiver to the TV using an analog video cable from Monitor 1 to Video in. Despite following the manual's recommendations, such as verifying the connections, choosing the correct input on the TV, setting to composite or S jack, ensuring VIDEO ON mode is active, and disabling PURE DIRECT mode, the on-screen display is still not showing up on the TV as intended.

I wanted to share my detailed experience with a Denon receiver. In April [redacted], I purchased a new AVRX3400H from Fry's. Due to my basement renovation, I couldn't set it up for a few months. When I finally connected it, I found that everything worked except for the Sub 1 out port, which had no output signal. After contacting Denon, I was instructed to take it to a service center an hour away. Despite replacing the port and board, the issue persisted. A replacement unit (B Stock) with a broken wireless antenna was sent and then exchanged for another B Stock unit, which had a static/crackling issue in the Right Surround port. This replacement unit is now awaiting repair. Throughout the past year, the unit has never been fully functional. I requested a free upgrade or a switch to the [redacted] model but was denied. It seems that Denon prioritizes profit over customer satisfaction, making me hesitant to buy from them in the future. Thank you, Denon, for not meeting my expectations.

I purchased an AVRS-750H around 5 months ago. Yesterday morning, it prompted me to update and I agreed. It has been updating continuously since then, displaying "Please Wait >>". I attempted to shut it down using the button but it didn't respond. I also tried unplugging it this morning, but upon restarting, it goes back to displaying "Please Wait >>". I visited your website to search for updates so I could try using a flash drive, but the site indicated that there are no updates available. Please provide assistance with this issue.

Dear Sir or Madam, I own the Denon AVR-S750H and have connected it to the HDMI ARC port of my JVC television. I have tried multiple satellite receivers, but they all have the same issue. Sometimes, when I switch channels too quickly or land on a UHD channel, the sound cuts out. Switching the audio briefly from Dolby Digital to Stereo usually brings back the sound, but there are times when this solution does not work, and I have to restart both my Denon receiver and satellite receiver to restore the sound. This is becoming quite frustrating. I am not the only one experiencing these problems as many others have mentioned similar issues in various forums. Most of us believe it is a software bug from Denon. I hope I have described the problem clearly and look forward to an update that addresses this issue. I would like to mention that I purchased this receiver brand new just two weeks ago. Best regards, Wolfgang Freese

I recently purchased a Denon AVR-S750H receiver and am having trouble setting it up to work with my TV. Instead of the setup screen, I only see the current TV image with no sound. Since my TV lacks an ARC input for HDMI, I wonder if this is causing the audio issue. I upgraded from a 20-year-old receiver and hoped for a smooth transition. As I have previous experience with surround sound systems, I wonder if I can skip the setup and still get sound through my speakers. I'm feeling frustrated and hope to find a solution without needing to upgrade my TV just for the ARC input. If I can't resolve this, I may need to return the receiver to Best Buy.

I recently bought a Denon AVR-X2700H for my fourth home theater setup. I am having trouble enabling the rear surround back channels. When I went to the AMP ASSIGN settings, the only option available was ZONE 2 and I couldn't change it to the desired setting for surround back speakers for 7.1 channel playback. The owner's manual didn't provide the necessary guidance. The Denon is taking over from an older Marantz AVR that was powering Bowers and Wilkins in-wall speakers. Everything works correctly except for the missing rear channels. Any help would be greatly appreciated. Thank you. - A.B. Purchased from Eastporters Toronto.

I made an online purchase on November 16, [redacted]. After waiting for 5 business days, I did not receive any shipping information about my order. I reached out to the online support on November 24. They mentioned they would investigate and get back to me in 24-48 hours. After 49 hours passed without an update, I contacted them again. Today, during my conversation with the support team, they assured me they would look into the matter and update me within 24-48 hours. It is frustrating to have paid for a product, received a confirmation that it would ship in 3 business days, and after 10 days, it still hasn't shipped. It feels like the company doesn't prioritize customer care or experience. This lack of concern makes me feel undervalued as a customer. The company should consider how their treatment of customers reflects on their reputation.

I am Sutapa M. from Kolkata, India. I bought a Denon amplifier from your company a few years ago. Recently, when it stopped working, I tried to get it serviced at your Kolkata branch. Unfortunately, they were unresponsive. After escalating the issue to the Bangalore office, I was asked to send the product for servicing. Now, they are claiming it's a disposable product, which is disappointing for such an expensive purchase. Coming from a middle-class background, I invested in this product for my love of sound. Despite multiple emails to the Bangalore Pro Fx company, the problem remains unresolved. They now suggest that after 5 years, Denon products are considered obsolete. I hope you can understand my frustration and address this matter promptly. Thank you. Sutapa M. Kolkata, India