Delta Dental Customer Service Issues

I attempted to schedule a dental appointment for tomorrow, but the receptionist requested my insurance details to verify coverage beforehand. After a call back, I was informed that my plan couldn't be confirmed with the account information provided, leaving me unable to schedule the appointment due to seemingly having no insurance. My Enrollee ID is [redacted]01, and my Group ID is [redacted]. I'm eager for a prompt resolution to this issue. I lost my job in March, subsequently enrolling in COBRA to maintain my Dental benefits. Despite the substantial $[redacted]+ monthly payments to the government for continued medical and dental coverage, it's frustrating not to be able to access the benefits. Thank you for your assistance in verifying the status of my plan.

This is my sixth attempt to address an ongoing issue with my Delta Dental Insurance that was first reported over a month ago. Two providers have been unable to file claims for my Family Member due to a mix-up with our birth dates. My birth date (2/6/46) is incorrectly listed as hers, and this has caused complications with processing claims. Despite being assured by a supervisor during my fourth contact that it would be resolved promptly, the issue still persists. My Enrollee ID is [redacted] 01, while my Family Member is 02. I have submitted a request through the CUSTOMER SERVICE REQUEST page on my Account, but the problem remains unresolved. - R. Dean

I am having trouble accessing my online portal to view my daughter's information and forms. My name is Lauren G. and my daughter's name is Addyson M. with kids delta dental Michigan insurance. She is a patient of Dr. Kingma in Grand Rapids, MI, with dental work scheduled soon. I need access to check coverage details and resources for her account. Thank you. Unfortunately, my subscriber number seems incorrect, and despite setting up a login and password previously, I can't log in now. I need help as she has dental work scheduled this week, and I want to be fully prepared.

I had two fillings done in July and initially paid around $30 for the procedure. In August, I received a bill stating I owe an additional $30. After contacting the dentist, they advised me to wait for potential insurance coverage. Upon following up, I now owe over $70 more. This unexpected increase is concerning as my insurance should cover more of the costs. I am covered by two insurances - one under myself and one as secondary under my mother. The fluctuating balance and lack of clarity on insurance coverage are causing financial strain, especially as both my husband and I are experiencing work-related challenges. This discrepancy in the quoted cost for dental work is confusing and I am unsure why my balance continues to rise erratically each time I contact the dentist.

I contacted Billing yesterday, but unfortunately did not receive the information I needed. I requested to speak with a Manager the same day and was informed it could take 24-48 hours to reach a Supervisor. I made the initial call on 09/13 at 12:57 pm ET. I have some concerns I would like to address: 1) There seems to be a change in the annual rate due to a new dependent being added, but I was not provided with details. 2) I mentioned that we did not receive any mail notifications about these changes and was asked to verify our address. 3) I received an invoice dated 08/30 in yesterday's mail (09/13), which I found confusing. The bill indicates a payment discrepancy, which does not align with my past quarterly payments. 4) Upon checking my online account, it still only shows my wife as my dependent and lacks information about the recent billing issue. 5) I suspect the new dependent may be connected to my wife's dental service with a different provider this year. 6) The Billing representative I spoke to was unable to address my concerns, so I am eager to speak with a Supervisor promptly before any charges are processed on my credit card on 09/20. 7) I am unsure if the issue is due to fraud, errors, or miscommunication, but I am keen to resolve this confusion as soon as possible.

Debra McMahon is enrolled in UCARE Medicare since January 1, [redacted]. She received a UCARE card that includes Delta Dental, but she wants to access the Delta Dental plan they are paying for separately. Unfortunately, Debra threw away her original Delta Dental card and is unable to locate her plan details, even though $51.45 is automatically deducted from her checking account each month. Debra is in need of a new Delta Dental card and member information for the plan that is not associated with UCARE.

I recently had a crown procedure done, and it has been causing me significant discomfort around the gum line. The dentist mentioned that the margin is closed, but inflammation is present. After cleaning the area, the pain has extended from the tooth to the jawline and into the joint. Despite having a root canal, pressure still triggers gum area pain that has persisted since the crown placement. Even after discussing this with the dentist, no definite solution has been provided. Chewing on that side is extremely painful. The root canal was completed in late [redacted], and the crown was placed around September 25, resulting in pain that was not present before. As I seek guidance, I am considering options such as getting a second opinion, understanding coverage for redoing the crown, consulting another dentist or prosthodontist, determining the timeframe for crown redo, and questioning the need to revisit the endodontist. Any advice on the next steps would be appreciated.

On July 7th, I enrolled in a Delta Dental plan with a semi-annual payment of $[redacted].80. Following my first appointment, I made a copayment of $[redacted].00. Despite this, I was informed I still owed another $[redacted].80 and an additional $[redacted].00 for a second crown. Realizing it hadn't been 30 days since the policy started, I decided to cancel. It has been over 2 weeks, and I have not received my refund to cover the next crown. My attempts to inquire about the refund by phone have been unsuccessful, with long wait times and unexplained cancellations. Due to phone issues, I am now reaching out through chat. My account number is [redacted] with Delta Dental. My name is Carol TURNAGE jackson, at [redacted] Fillmore Street, Philadelphia, PA [redacted]. My email is [redacted]. I cancelled the insurance on July 31st, but the reason for the approval then cancellation remains unclear. I am still waiting for my refund with no success.

Dear Delta Dental, I terminated my Delta Dental insurance in early [redacted]. I ended it because the only dental provider I could visit with your insurance charged me for a cleaning and additional services that were not performed in [redacted], and I was never reimbursed for that expense. I had paid $[redacted] for insurance for [redacted] and an additional $[redacted] for the cleaning, which was never refunded. As a result, you profited $[redacted] without compensating me. Please refrain from charging me for dental insurance in both [redacted] and [redacted], as I have already cancelled it, and I will not be undergoing any dental procedures during those years. Kindly cease any further billing attempts. Sincerely, Odette McMillan

To Whom It May Concern, I purchased a dental plan for my son, James W. Hammack Jr, at the end of [redacted]. Despite being charged $26.53 monthly from my personal account, neither he nor I have received any card or policy details. Despite my efforts contacting customer service, they couldn't find any record of the policy under his name, social security number, or date of birth. I have a separate policy through my employer and intend to keep that one. However, since my son had to cancel his appointment due to Delta Dental's inability to locate his information, I am canceling my son's policy and requesting a full refund. His details are James W. Hammack, SSN: [redacted], DOB: 11/22/[redacted]. I would appreciate a prompt response. Thank you, Ritha Guillotte

I recently received a revised treatment plan that included an additional $[redacted] above the agreed-upon cost. Despite requesting an explanation via email, the office has been unable to provide a written response. Various customers have raised similar concerns to Delta Dental about this dental office, but no changes have been made. It is crucial to address the billing discrepancies and unnecessary treatment recommendations. This pattern of behavior, as indicated by multiple customer complaints, must be addressed by Delta Dental to protect its consumers. I want to clarify that I did not proceed with the recommended work and did not incur any financial loss. I only received x-rays and an incomplete cleaning, for which no claim was submitted by the office. To escalate this matter, I require the contact information of a senior executive at Delta Dental. It is essential that this issue is resolved promptly to ensure the integrity of dental services and consumer trust.

I am having issues with a billing discrepancy for a root canal procedure I did not receive. I have already filed a grievance, but the dentist office is demanding a payment over $[redacted] more than my copay to avoid collections. I've been waiting on hold for over an hour after choosing a call back option this morning, but the calls keep disconnecting. I also tried filing a grievance online, but I can't submit it due to difficulties with the verification letters. This situation is causing me a lot of stress, and I really need to reach the grievance department to resolve this matter promptly.

My insurance details contain an incorrect birthdate causing Delta to reject my claim. I have reached out to Delta without success. With a new policy, I'm awaiting my insurance card, so I cannot provide a number. My correct birthdate is 12/30/60. Please address this issue promptly. Evan H. [redacted] Sprunt St. Chapel Hill, NC [redacted] [redacted] My workplace, Victory Village Day Care Center, is closing on January 1st. The former contact, Paulette, is no longer there. Urgently need this resolved for resubmission of charges. Your help is appreciated. Thank you.

Delta Care USA requires me to select a specific dentist by providing their six-digit facility ID number. Despite reaching out to Delta multiple times, I have not been able to complete this process. My dentist was unable to provide me with the ID number, and when I contacted Delta, their customer service representative was unable to assist me effectively. I even tried using the Get Human number provided, but the representative I spoke to was not knowledgeable about the DeltaCare USA plan. I am at a standstill as I cannot proceed with the dental cleaning claim until I am able to select a dentist within the network. I would appreciate it if a Delta employee could provide me with the necessary information and guide me on how to make this selection with Delta Dental.

My husband noticed unauthorized transactions from his checking account to Delta Dental Insurance. There were two charges: $44.84 on 12/28/20 to 6/27/22 and $0.66 on 11/25/20. I initially signed up for an AARP Dental Insurance Plan for a quarter but decided not to renew it. I sent a check for $[redacted].86 to Delta Dental Inc. Co to cover the transition period before our new AARP Medicare Advantage plan in January [redacted]. Despite canceling my plan over the phone and in writing, I kept receiving invoices. I never received a membership card or number. Today, when I tried to log in, my credentials didn't work. After contacting Delta Dental and AARP, we found out my account was still active. I never used online banking to pay, so I'm puzzled why the charges went through my husband's account. I demand a refund for the unauthorized transactions totaling $[redacted].46. I provided my membership number, [redacted]1, which I learned for the first time. I notified them of my membership cancellation for the third time. Stephanie confirmed the cancellation of the June transaction. My name is Tazumi Scearce, awaiting their response.

I have submitted a claim for work done in January and February multiple times since March 1st, but it has not appeared on my account after three months. I have reached out to Delta Dental support twice, receiving only blank claim forms, which wasn't helpful. I recently sent the claim via certified mail for someone to sign upon receipt. Delta Dental's website indicates it should reflect on my account within a couple of weeks. I'm unsure why there's such a delay and why their support has been ineffective.

I am Anne Weatherman from White River Junction, Vermont. I need to cancel my Delta Dental insurance through AARP, with member number [redacted]. My enrollment number is [redacted]01, effective from 04/01/[redacted]. I have not utilized the insurance since I enrolled. Being on a fixed income from social security, I am struggling to afford the $63.93 premium on autopay. At almost 82 years old, dealing with heart failure, a pacemaker, and diabetes, I have a limited life expectancy of two to three years. Maintaining dental coverage does not seem practical. Please cease my policy and any future autopay deductions. Kindly provide me with a confirmation of the cancellation via email. Thank you.