Delta Dental of California Customer Service Issues

I was on hold for 2 hours, then my phone's battery died, and I had to switch to another phone. It's the longest wait, and I never got through. After hanging up, I'm now trying again to reach someone. I'm still on hold after being told it would only be a 10-minute wait online. My issue is canceling one of my policies through my union since I can now get it cheaper through Kaiser Ins. I want to stop paying for two policies. The one I want to cancel is [redacted]01.

I provided the details about our active DeltaCare USA Basic Plan for Families (ID# 23891TX[redacted]) to Delta Dental when I applied for health insurance for my family through the marketplace on November 1, [redacted]. However, I have not received any updates regarding the activation of our dental plan. After contacting Delta, they informed me that they do not have the [redacted] plan on record but only show our [redacted] coverage. They advised me to have the Marketplace resend the information. I contacted the Marketplace, and they assured me that they have resent the details to Delta. Upon calling Delta again, they stated that they still do not have the information in their system. Despite numerous calls and long wait times, the issue remains unresolved. I am frustrated and disappointed that Delta is not assisting me in resolving this matter promptly. I hope this can be addressed soon as I cannot afford to lose more time from work due to this ongoing issue.

I recently had three teeth removed by the dentist due to breakage. I submitted a request for coverage for a lower partial, but it was denied because a partial was already covered less than five years ago. My previous partials were covered because there's uncertainty about how long teeth will last. Now, with three missing teeth, the current partial doesn't provide adequate coverage, affecting my ability to chew and appearance. As a long-time Delta customer, I've never encountered this issue before. I kindly request a special waiver of the 5-year rule and partial coverage for my current dental situation.

I had Delta Dental MA insurance from August [redacted] to December 31, [redacted]. I switched to Delta Dental California on January 1, [redacted]. They mentioned a 6-month waiting period for some benefits, but it could be waived with proof of Delta Dental coverage. I submitted a letter from Delta Dental in December [redacted] regarding my coverage, but it was deemed insufficient as it lacked the expiration date. I now have a letter with the December 31, [redacted] expiry date, but I am unable to send it. I have been trying to contact customer service via phone all day with hold times ranging from 10 to 90 minutes without success.

My dentist is not affiliated with your network. However, I am covered under my wife's insurance through her school district. The bill was submitted on 3/3/[redacted] under my name, Kelly McClelland. My wife, Nancy Kelley, holds the dental plan ID [redacted]01 with group number 6[redacted]. The dentist in question is Dr. Le. Even though she's no longer in your network, I settled the full bill and now seek reimbursement for the eligible coverage amount of $[redacted]. The recurring issue arises when the bill gets rejected due to my participation in Kaiser Senior Advantage Plus (KSAP), which doesn't cover Dr. Le. I am covered under my wife's plan, though. This pattern has persisted for 6 years, with bills shuttling back and forth repeatedly. Please find a solution to end this cycle of denials and promptly issue a reimbursement check.

As a small dental office, we have been struggling to process claims for previous treatments. We have attempted to contact a representative to address this matter. Unfortunately, our phone wait times have reached 3-4 hours, with no resolution in sight. This sudden decline in customer service has made it difficult for us to work with this company, forcing us to waive charges for patients. This change has been particularly frustrating and has left us feeling like we are providing charity care. It is important for us to express our concerns regarding this ongoing issue.

I am having difficulties obtaining all my x-rays from Dr. An Nguyen despite multiple HIPAA requests. Post numerous dental procedures, I now experience chronic pain without a clear diagnosis or explanation from Delta Dental or Dr. Nguyen. Dr. Michael McMahon noted that crucial x-rays of my molars are missing, leading to unnecessary root canals and the eventual loss of those teeth. The aftermath has left me in distress, resulting in health issues, financial troubles, and a deteriorating quality of life. My attempts to retrieve the x-rays have been met with obstacles from Dr. Nguyen's attorney, prolonging my suffering and preventing me from seeking proper treatment. I am now representing myself in this matter, focused on seeking justice and preventing similar injustices. Any legal referrals or guidance would be greatly appreciated as I continue working towards resolving this situation. Thank you for your support. Warm regards, Quincy Griffin.

Hello, I would like to address an issue with a faulty crown done by a previous dentist. My wife, A.F., initially appealed to your company on my behalf about this matter. However, after the appeal process was completed, I was instructed to make the claim myself. When I contacted customer service, I was directed to the appeals & grievances department, only to be told to go back to the initial customer service representative. This led to further confusion as I was passed around different departments without a resolution. The service received was disappointing, and navigating the website was challenging as it did not accept my wife's ID number during registration. Additionally, completing a Delta online form resulted in an "Access Denied" message. I kindly request assistance to address this issue promptly. Thank you, T.F. A.F. Phone: [redacted] Group #: 07[redacted]1 Plan Type: Delta Dental Premier and Delta Dental PPO Email: [redacted]

Hello, My wife, Alyson Fishkind, previously reached out to your company on my behalf regarding a faulty crown from a previous dentist, confirmed by our current dentist. Following the appeal process, I was instructed to make the claim. When I called, I was transferred between departments with no resolution. "Precious" in customer service attempted to assist but was unable to connect me to the right department, promising to call back but never did. I am disappointed with the service received and find your website difficult to navigate. Additionally, my Delta online form submission was denied. I kindly request assistance to resolve this matter. Thank you, Todd Fishkind Alyson Fishkind Phone: [redacted] Group #: 07[redacted]1 Plan Type: Delta Dental Premier and Delta Dental PPO Email: [redacted]

I recently learned that we need to pay upfront and then seek reimbursement from Delta Dental. It seems that many dentists are not joining their network due to payment and approval issues. I pay premiums for good coverage, so why the need for out-of-pocket payments now? As a retired state employee, I chose Delta Premier for its reputation. I hope for a direct and honest response, not a generic one.