Dealextreme.com Customer Service Issues

I am still awaiting delivery of my order and have been unable to contact Dealextreme for assistance. Here is my order information. Thank you for ordering from DX.com. A package from my order [redacted][redacted]6 with tracking number LY[redacted]78NL was held up at airline security due to its contents. The package has been rerouted with a new tracking number RS[redacted]00CN for faster delivery. Your patience is appreciated, and any questions can be directed to Live chat or Customer Service Ticket. Greet Ton.

I placed and paid for my order directly. My order number was [redacted] and since then, I have been unable to track it. I have not received any information regarding the delivery time. Thank you for purchasing from DX.com. We wanted to let you know that the package LY[redacted]78NL from your order [redacted] did not pass the airline security check due to containing lithium batteries/knives or liquid products, which are now subject to increased scrutiny in air cargo services worldwide. To ensure you receive your order promptly, we have switched it to another delivery channel. The new tracking number is RS[redacted]00CN. Rest assured, we are monitoring the package closely to ensure a smooth and safe delivery. We appreciate your understanding and patience throughout this process. If you have any questions, please don't hesitate to reach out to us via Live Chat or Customer Service Ticket. Sincerely,

I am inquiring about the status of my order. I received an email on November 21st regarding the package RP[redacted]65CN from my order [redacted][redacted]6. It is now December 3rd, and I have not yet received my package. The email explained that due to security reasons related to lithium batteries, knives, or liquids, the package has been rerouted for delivery through another channel with the new tracking number RQ[redacted]25MY. I appreciate your efforts in ensuring the smooth and safe delivery of my items. Thank you for your understanding and patience. If I have any further questions, I will not hesitate to reach out to your Live chat or Customer Service Ticket. Thank you for your assistance.

Hello, I placed an order on October 5, [redacted] and have been waiting for it for almost 3 months without any response to my inquiries across your platforms. Unfortunately, my order is no longer visible on your website, even though I haven't received it. I am requesting a refund for my order and expecting a goodwill gesture since it was supposed to be delivered within 7 to 10 days, and I have already waited long enough. If I don't receive a response and appropriate action, I will take further steps. Order Number: [redacted][redacted]1 Package Tracking Number: RQ[redacted]55MY Thank you.

Hello, I am inquiring about a product that I have not received. The item in question can be found at the following link: [redacted]. My order number is [redacted], placed on [redacted]-01-17 at 17:49:13. I have reached out multiple times regarding the non-delivery, even contacting the post office. Despite sending messages through the order page, I have not received any responses for over a week. This lack of communication is disappointing, especially considering the company's claim of responding within 24 hours. Please review the log on the order page. I am requesting a refund since I have not received the item.

I made a purchase on 3/1/19 and opted for upgraded shipping with a 4 to 7-day delivery window. Unfortunately, the tracking information has been inconsistent, showing the item in limbo for a week, then in San Francisco with a delivery date that was not met, eventually reverting back to San Francisco. Daily tracking updates indicate an additional delay of 4 to 7 days for delivery. Despite sending over five messages through dx.com's complaint system, I have not received any response regarding this issue. The order number is [redacted] and tracking number is UE[redacted]13YP. I am considering a chargeback on my payment method if this matter is not addressed promptly.

Hello, when I ordered from you, I chose the option with free shipping but with a longer wait for the package. Today, I received a message from the postal service saying I need to pay 76 SEK for shipping, even though it was supposed to be free. If I had known there would be a cost for delivery, I wouldn't have placed the order. I hope you can cancel my order as I don't intend to pay 76 SEK for shipping on an item that costs 20 SEK. Shipment ID: UB[redacted]75SE.

Hello, I selected the free shipping option when placing my order with you, understanding that the trade-off was a longer delivery time. Recently, I was surprised to receive notification from Postnord requesting SEK 76 for shipping, contrary to my expectation of free shipping. If I had been aware of additional charges, I would not have proceeded with the purchase. I kindly request to cancel my order as I am unwilling to pay SEK 76 in shipping fees for an item that only costs SEK 20. The shipment ID is UB[redacted]75SE. Thank you.

Hello, I am looking for an affordable smartphone to use with the U.S.A. provider T-Mobile. Could someone recommend several smartphone options that are compatible with using Google Play Store apps and can perform functions like internet browsing, texting, data usage, and making/receiving phone calls? I find the frequency chart confusing and would appreciate direct suggestions that can ensure compatibility with T-Mobile and Google Play Store functionality for calls, texts, internet, and other phone functions. Thank you for your help.

Subject: Inquiry Regarding Order Delivery Dear Epro Ecommerce Ltd, I am writing to inquire about the status of my order placed on Deal Extreme with order number [redacted][redacted]0 on December 1st. Could you please provide me with an estimated delivery time for my order? I am eagerly awaiting updates on its arrival in Milan as it was dispatched on December 3rd. I appreciate your prompt response and look forward to hearing from you soon. Best regards, Nicolò Mingazzini

Order Number: [redacted][redacted]5 (Current Order) Hello Catie, I have carefully connected the outdoor antenna to BTS and the indoor antenna to Mobile as instructed, but unfortunately, the product is still not functioning. Despite attempting various troubleshooting methods multiple times, it remains ineffective. Could you please assist in initiating the return process for the product and arranging a refund? I have already forwarded images showcasing the connections and am hoping for a prompt resolution. If possible, kindly share a contact number so that a direct conversation can be facilitated. I am eager for a quick refund rather than waiting for another two days. If necessary, I am prepared to escalate this matter further if needed. I have made numerous attempts with different configurations, but none have been successful. Your immediate attention to this matter is greatly appreciated. Thank you.

My order with Identity Verification of order [redacted][redacted]5 was canceled due to a lack of verification. I was asked to provide photos of my bank card and driver's license within two days for verification purposes. Despite my efforts to upload the required documents, the platform did not support it. I managed to send the photos through the cancellation complaint section. It's interesting that the images were admitted in the chat conversations with the seller but were not accepted through the regular upload process.

Good afternoon, I'm Manuel Toledo. I am reaching out because I discovered a fraudulent charge on my credit card this Monday for a purchase made on your website. I need to cancel this payment and provide any necessary details to resolve this issue. It seems someone has used a cloned version of my credit card to place an order without my authorization. The bank provided me with the following details: Reference: [redacted] Amount: -€[redacted].83 Date: 17/02/[redacted] Time: 11:47:44 Please investigate using the reference and other information to locate the order, cancel it, and process a refund. Kindly provide an email address for further communication. If you require my card number or any additional details, please let me know. I look forward to your prompt assistance. Best regards, Manuel Toledo Padron

Good afternoon, I'm reaching out regarding a fraudulent charge on my credit card that occurred on Monday morning through your website. I wish to dispute the payment and provide you with the necessary details to resolve this issue. An unauthorized order was placed using my credit card, likely due to it being cloned. The bank provided me with the following payment information: Reference: [redacted][redacted] Amount: €[redacted].83 Date: 17/02/[redacted] Time: 11:47:44 Please review the reference and associated details to locate the order for cancellation. I expect a refund of the amount. Kindly provide an email address for further communication. If additional information, such as the card number, is required, please let me know. I await your prompt assistance. Thank you. Sincerely, Manuel T.

I expect reliability and professionalism from your service. However, I am concerned about the way I've been treated as a customer. I followed all instructions after purchasing an item on your website and expected to be kept informed. Despite notifying you that my account shows I received the item, I have not actually received it. I have been inquiring about the status of my purchase, but have not received a response from you. I made the purchase on 04/05/20, but your website indicates it was received on 07/04/20, which seems incorrect. I kindly request that you rectify this issue and provide me with an update promptly. I acknowledge the challenges posed by the current situation and appreciate your understanding, but I believe a response is the least I can expect from your end. Thank you. Order Number: [redacted][redacted]8

Hello, I am reaching out regarding an issue with my order on the DX website. The reference number is [redacted][redacted]4. Here is the timeline of events: - On 04/02, I placed an order on the DX site. - On 04/05, I was notified that my order had been fully shipped, which was great news. - However, on 20/04, the seller contacted me via email to inform me that one of the items (the thermometer) was no longer available. They suggested a cheaper replacement, which I declined due to the misleading information about the order being shipped. - I have not heard back from the seller since then. - The order was eventually delivered on 06/20, but the thermometer was missing, and the seller has gone silent. I have tried contacting DX for assistance, but I have not received a response. Your help in resolving this matter would be greatly appreciated. Thank you.

Hello, more than 4 months ago, I made 2 purchases on this website, but unfortunately, the items never arrived. The order numbers are as follows: [redacted][redacted]7 [redacted][redacted]4 I received the following response from customer service: Upon investigation, we regret to inform you that your package may be lost in transit. As a responsible company, we can offer you 2 solutions: 1. Replacement (resending the item) 2. Refund (issuing a refund to your payment account) I chose option 2 for a refund but have not received any further communication.