CogeCo Customer Service Issues

This is my second attempt to contact Cogeco regarding the issue. Your wire was pulled down from the street, but unfortunately, the problem has not been fixed. Instead of repairing it, a rope was tied to my railing, which caused further damage when your cable got caught on a truck the next day. No one has assessed the damage or offered an apology for the inconvenience this has caused me. As a customer of a large corporation like Cogeco, I had higher expectations for the level of service provided.

Subject: Request for Loyalty Program Reinstatement I am writing to follow up on my unsuccessful attempts to contact Cogeco Customer Service regarding my Customer Loyalty program extension. Despite multiple calls in May, I faced long wait times and even got disconnected once. The recent increase in my service costs led me to try four more times, only to encounter even longer wait times and a dropped call. As a long-time customer, I have valued Cogeco’s service but lately have been disappointed. I respectfully request the reinstatement of my Loyalty Program discounts and a credit for the increased costs in June and July. I hope Cogeco can address this promptly to restore my confidence in the company. For any necessary follow-up, I can be reached at [redacted]. I appreciate your attention to this matter and look forward to a resolution. Thank you, Gary Doughty

I recently purchased a new Arris STB and converter remote control from the Burlington Mall store. I have double-checked that all connections are secure and even used a brand new HDMI cable. However, I am only able to access Channel 1, the VOD info channel. None of the cable channels are downloading to this new converter/STB. Could there be a switch that needs to be activated on your end? I have never encountered this issue before when installing a new box. The TV and STB downstairs are operating correctly and receiving all the subscribed channels.