Coby Electronics Corporation Customer Service Issues

Hello, my name is Yao Hui Lee. I am experiencing issues with my Coby TV converter box as some channels are missing and the picture is not clear on my old TV. Specifically, channel 17-1 and other related channels are not working. I would appreciate your assistance in fixing the signal and reception at 40 Amsterdam Ave Apt#13d Floor, New York, NY [redacted]. Could you help me by contacting the NYC local TV broadcast station to resolve this matter and ensure all channels are accessible? Please do not disrupt the signal and reception. I have an MS-50 multi-directional HDTV antenna and a Magic Stick TV antenna that I plan to install near a window outside. Can you assist me with this issue promptly? Thank you for your help.

Hello, it's me again, Yao Hui Lee. I am reaching out regarding my Coby converter box. I have an older version that I am trying to use with a Magic Stick TV antenna to scan for more channels. The serial number for the Coby converter box is [redacted]-[redacted]. I need assistance improving the signal and reception in the NYC area at 40 Amsterdam Ave Apt#13d. Can you help me by contacting the local TV broadcast station to enhance my viewing experience with the old converter box and TV setup? I currently have some missing channels like 17-1 on my Magic Stick TV antenna, and I would appreciate your prompt assistance. You can reach me via my home email at [redacted] Thank you for your help and support. Goodbye.

Hello, my name is Yao Hui Lee. I need your help to fix some issues with my Coby converter box model RC-[redacted]. I have noticed that some digital TV channels are missing from the Coby converter box. Can you assist me in resolving this problem with my Coby RC-[redacted] converter box? Additionally, could you please check for any other issues? Thank you. I am unable to watch TV channels at home, and I would appreciate a prompt response. There is an issue with my digital indoor/outdoor HDTV antenna not detecting the air signal to the TV broadcast station. Can you help me fix this? Thank you for your assistance.

Hello Customer Service, I wanted to bring to your attention that my Coby RC-[redacted] converter box is still not functioning correctly. I'm experiencing issues with the digital TV channels as some of them are missing and not working on my converter box. I hope you can assist me in resolving this matter. When I tried to use my Songbot digital indoor/outdoor HDTV antenna to pick up signals, I encountered connectivity problems resulting in missing channels. This has left me unable to watch TV at home. Could you please investigate and address why the digital TV channels are not properly working with my Coby converter box? Your help in resolving this would be greatly appreciated. Thank you.

Hello, my name is Daniel Randel from Tel-Aviv, Israel. I recently purchased headphones from your company at a local store called Ace Build and Buy in the port of Tel Aviv. With each headphone purchase, I received an extra pair of ear plugs. I have no need for these additional ear plugs and would like to return them to Coby Corporation. I attempted to mail them to Marcus Ave, Lake Success, NY, but my letters were returned. Could you please provide me with the correct mailing address in the USA where I can send these ear plugs back to be used in other headphones? I don't want them to go to waste. Thank you for your assistance. Daniel.

Dear Coby Technical Support team, I am encountering an issue with my TFT [redacted] LED Widescreen TV as it fails to sync with the TV channel signals. Despite performing a channel scan resulting in detecting 47 channels, the TV displays "No Signal" on all channels without showing a picture. I have attempted to troubleshoot using various antennas, both indoor and outdoor, which yielded the same outcome of no signal. Interestingly, all channels exhibit zero signal strength when checked. I suspect there may be an issue with the TV tuner since the channels are detected during scans but fail to display. I eagerly await your guidance on resolving this matter. Thank you. - K Teel

My name is Harold Chase. My TV is not responding properly when I try to turn it on using the remote or manual power button. The TV is the third unit in my home and is labeled as hdm3. I've ensured power is reaching the TV from the electrical outlet. The remote is also set to hdm3. Occasionally, a blue light appears in the lower right corner indicating power, but not consistently. Pressing the source button sometimes illuminates the blue light, sometimes not. I am looking for a consistent method for turning the TV on/off and changing channels. It would be preferable to speak with a customer service representative for assistance.

Hello, my name is Yao Hui Lee. I have an old version of a digital-to-analog TV converter box at home with errors on channels displaying no pictures. Could you please help me fix my converter box? Kindly contact me at your earliest convenience. I need assistance with my Coby converter box. Thank you. Please email me later at [redacted] I am located in New York City at 40 Amsterdam Ave Apt#13D, [redacted]. Thank you. Yao Hui Lee.

I have been experiencing issues with my Model TF-TV1212 where some channels display garbled voice and patches/lines, making them unwatchable. Could this be due to certain channels not receiving a full signal or weather/atmospheric conditions causing interference? I would like advice on how to resolve these issues and improve the viewing experience on those specific channels. Also, I am interested in obtaining a replacement remote control, specifically the RC [redacted]. How can I go about getting one?

I selected a Coby DVD model number DVD968 from a catalog I received as a 25-year service gift. However, I have been unable to make it work. Despite having other options, I decided to keep it, hoping to give it another try sometime. The issue now is that I have misplaced the remote control. I do not want to dispose of it as it remains unused. Could you please send me a replacement remote control? My name is Joel P., and I reside at 304N Bolitho Drive, Manistique, MI, [redacted]. I would greatly appreciate it if you could assist me with this matter.

In December [redacted], I purchased a Coby Professional Hair & Beard Trimming Kit at the Beall's Store in Perry, Georgia because it came with a 12-month manufacturer's warranty. However, in June [redacted], the clipper began making strange noises and eventually stopped working properly while I was using it. I attempted to find Coby's contact phone number to report the issue but was unsuccessful. The Beall Store where I purchased the kit was also unable to provide me with a contact number for Coby. Since the product is still under warranty, I would like Coby to repair or replace the malfunctioning trimmer as per the 12-month service warranty.

I own a Coby TV/DVD Model TFDVD2495, and recently, I've encountered an issue where there is no picture, but the audio works perfectly. I've followed the troubleshooting steps in the manual with no success, like changing channels and verifying all connections. Before assuming the picture tube is faulty, are there any other recommendations you can offer? Also, I'm looking to find a Coby product repair center in Melbourne, FL [redacted], or alternatively, do you still offer Coby TV/DVDs for purchase, and if so, where are they available?

I own a Coby TFT LED widescreen TV with model number 5536S1. I am attempting to connect it to a home entertainment system, but I am facing some difficulties. I have the choice of using an optical cable connection (Polk Sign S2 Audio System) or a standard RCA cable (Acoustic Audio Model: AA5170). However, I am unsure about how to make the connection. I am currently dealing with cognitive impairment due to being a cancer survivor. Could you provide detailed instructions on the process of setting up the input mode with the source? I am a disabled veteran trying to connect my home entertainment system to the wonderful Coby TV (perhaps you could guide me on fine-tuning the existing sound system? The audio is very tinny and unclear). Your help and support would be greatly appreciated. Sincerely, TC

Hello, a few days back I purchased the Coby CHBT835 headphones. Initially, they were working well, and I used them in both Bluetooth and aux modes. However, today when I tried to use them in Bluetooth mode, they did not work, only allowing me to connect via aux mode. I attempted to charge them, noticing the red light turning on briefly before shutting off. Furthermore, I noticed a rattling sound inside the left earphone when slightly shaken. I want to mention that the headphones have never been dropped or mishandled; I have used them normally. I seek assistance on how to resolve this issue or the steps I should take to repair my headphones. Thank you.

I purchased a COBY V-ZON portable DVD player in April, but unfortunately, it is now broken, and I am unsure of what caused the issue. When attempting to turn it on, it does not seem to work properly. I believe the serial number may be [redacted]-[redacted], and the model number is TF-DVD7009. If possible, could you provide me with the schematic for this device? My boyfriend thinks he might be able to repair it if he has the schematic. We have tried looking for one online without success, so I am reaching out to you directly as the manufacturer. I really miss using it when I travel, so any help would be greatly appreciated. Thank you in advance. - Terri E

I have a Coby LEDTV5536 that came without a manual. I am attempting to connect it to an LG Wireless Soundbar, model SN4A. The soundbar suggests using Optical Connecting or HDMI, but my TV does not seem to have an Optical port, and the HDMI ports do not mention ARC compatibility. I have also tried using different connections with a previous soundbar without success. Can these models be connected at all?