Clinique Customer Service Issues

Dear Sir/Madam, I admire your company for merging pure techniques with science to craft exceptional makeup products. Each item, from highlighters to lip colors, meets my needs impeccably. I appreciate your expertise in consistently producing such fantastic products. A friend suggested I explore more of your palettes, highlights, and lipsticks. Before making a purchase, I would appreciate trying samples to discover what suits me best. Could you kindly send me some samples from your makeup collection and foundation? Any samples would be greatly appreciated. My address is 34 Golfshores Dr #12 [redacted]. Thank you! I eagerly anticipate experimenting with them! Kind regards, Angel D. P.S. I am also launching a beauty blogger video and blog, so thank you in advance.

I recently contacted Clinique's customer service, and despite the representative's kindness, my issue couldn't be resolved. Upon requesting the corporate number, I was given the wrong one, which was supposed to be the Global Consumer Department number. The number I received was [redacted]. Can someone provide me with the correct number? You can reach me at [redacted] Thank you.

Subject: Concern About a Recent Purchase To whom it may concern, I am writing to express my disappointment in a recent experience I had at Macy's Kenwood Towne Center in Cincinnati. Yesterday, I purchased a bottle of SuperBalanced Foundation in Ivory 03, along with some lipstick and a gift set from Clinique. Unfortunately, during the transaction, my old half-full bottle was mistakenly left behind at the counter. Upon returning the next day to retrieve it, I was informed that it had been discarded by a manager. Although the staff offered me a couple of small sample bottles as a replacement, I feel this does not adequately compensate for the loss of my expensive product. As a loyal customer of Clinique for nearly 40 years, I expected better service in this situation. I kindly request that the matter be looked into, and I would appreciate a fair resolution to this issue. Sincerely, D.R. Cincinnati, OH [redacted]

Hello, my name is Kathleen R Jones, and I'm currently at Harlem Hospital in New York caring for COVID patients. Last week, I reached out for help with skincare products, and I was informed that some lovely gifts were given to the staff. Unfortunately, I was not working that day and missed out on receiving any. I'm staying at the New Yorker Hotel and would appreciate something to help with my skin. I already purchased some products to be sent to my home in Lafollette, TN, where I will be in a couple of weeks. Thank you for the products; it means a lot. It's possible that my email played a part, or perhaps it was the administration's decision that made it happen. It's amazing how things can change in just a day off. Thank you again for your kindness.

I placed an order on the 4th of May (order number: [redacted]) for Mother's Day. Tomorrow marks 10 days since the order was placed, yet it still shows as being in the warehouse. My attempts to contact customer service over the past three days have been futile, as I have been kept on hold for hours each time without any resolution. I acknowledge the current crisis situation; however, the lack of communication regarding my order, along with the inability to reach a representative successfully, is frustrating. Despite not hearing any updates since the initial confirmation email, my payment has already been processed. This experience, being my first direct purchase from your company, has left me disappointed, and I am now inclined to seek other options in the future.

I received the wrong color of makeup in my order. I've attempted to contact customer service three times, waiting on hold for 30 to 45 minutes each time, but I was unable to get through. I understand there may be limited staff currently due to quarantine measures, but I really need to exchange the makeup for the correct shade. In my order placed by Karen Young with order number #[redacted][redacted], I received the {neutral} super balanced makeup which turned out to be too brown for me. I need to exchange it for my usual shade {porcelain beige}. Could you please advise me on whether I should return just the makeup for exchange or the entire order? Thank you for your assistance. - Karen Young

I placed an order on 5/15. Within 24 hours, I tried to cancel by phone with no luck. Despite sending 7 emails, I only received the same generic response each time. I've made over 25 phone calls and waited on hold for 45 minutes each time with no answer. A Clinique customer service representative eventually called back 7 or 8 days later and confirmed my canceled order, yet my credit card was still charged 2 days later. This was after I had already canceled the order. I finally reached someone on the chat channel named Brandy, who said she couldn't guarantee a refund. I'm frustrated as it feels like theft when a vendor charges for an uncanceled product and even charges the credit card again without authorization. This has been the worst customer service experience for me.

Subject: Feedback on Clinique Product Cases Dear Customer Service, I have been a loyal user of Clinique products since [redacted]. One ongoing issue I have experienced is the cases breaking at the hinges prematurely, without any mishandling on my part. I have attached three photos for reference: 1. A blush case from the gym bag, is almost used up but has been broken for years. 2. Another blush case, only a year old, has suffered the same issue. 3. The most recent case is an eye shadow purchase from March [redacted], already broken at a hinge. I raised this concern with a Clinique representative at Macy's, who directed me to contact Customer Service. I kindly request an improvement in the quality of cases or replacement of broken products that I have purchased, often at a significant cost. I appreciate your attention to this matter and look forward to a resolution. Thank you for your time, Kathy R.

I have been using the Even Better Dark Spot Corrector and Optimizer for quite some time now. Recently, I bought a large bottle from Macy's. I have noticed that as the bottle ages, the silver on the neck starts to flake off and ends up on my skin. Once this happens, it is quite difficult to remove. I am considering returning the expensive large bottle before opening it. I believe there might have been other similar complaints. Are there any plans to change the packaging of the product? Despite this issue, I must say that the product itself is excellent.

Dear Clinique, I have been a loyal customer for over two decades and wanted to share my recent experience with the DRAMATICALLY DIFFERENT moisturizer I purchased from Ulta. After using this product for years, I noticed a change in its consistency - it now feels lighter and thinner, leaving my skin dry and tight. I had a similar experience when I tried your new combination formulas in the past, where the balance seemed off. I may try one more bottle to confirm, but if the quality remains the same, I might have to search for an alternative. Sincerely, Miss CT

I accidentally ordered the Repairwear Uplifting Firming Cream with SPF 15 instead of the product I wanted. I want to return it as it's unopened and in the original packaging, including the gift bag. I am a loyal customer and have been shopping with you for many years. I am surprised that there is no free return label included. Typically, other online companies provide free return shipping, and I would appreciate an explanation as to why I am required to cover the cost of return shipping in this case. Thank you, Yvette H.