Clearview Energy Customer Service Issues
Archive 1
The following are issues that customers reported to GetHuman about Clearview Energy customer service, archive #1. It includes a selection of 1 issue(s) reported October 4, 2019 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
On 10/04/19, I contacted your Customer Service seeking to change my electrical rate. The representative advised me to apply online, which I did repeatedly. However, I encountered issues with the online application and decided to switch to Direct Energy. Upon realizing that one of my online attempts might have gone through, I called Customer Service to cancel. Unfortunately, the same representative I spoke to before was unhelpful, not understanding my request to cancel any potential duplicate submissions. Despite my efforts to explain, she insisted I cancel my service, leading to a misunderstanding and eventual disconnection. Subsequent calls for assistance were met with long wait times and no resolution. As of now, I have been on hold for 19.43 minutes without a response. These experiences have left me frustrated. I hope this feedback reaches you, and I can be contacted if necessary. I am now a customer of DIRECT ENERGY.
Reported by GetHuman-jerrylvn on vendredi 4 octobre 2019 19:47
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